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  • Added for You - Control through Conditioning: Vocal Training Creates a Comfort Zone

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    estures, and body language, vocal communication relies primarily on delivery. When workers are not confident
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    The sense of control is a powerful and essential element in the effectiveness of any worker. Dealing with all the variables in any communication process leaves many call and contact agents with a feeling that they are merely responders and do not have control over the process or its outcome. This is a common feeling among all service workers but is especially evident in arenas where the contact is limited to voice. Without stance, gestures, and body language, vocal communication relies primarily on delivery. When workers are not confident
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    l the variables in any communication process leaves many call and contact agents with a feeling that they are merely responders and do not have control over the process or its outcome. This is a common feeling among all service workers but is especially evident in arenas where the contact is limited to voice. Without stance, gestures, and body language, vocal communication relies primarily on delivery. When workers are not confident
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    merely responders and do not have control over the process or its outcome. This is a common feeling among all service workers but is especially evident in arenas where the contact is limited to voice. Without stance, gestures, and body language, vocal communication relies primarily on delivery. When workers are not confident
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    service workers but is especially evident in arenas where the contact is limited to voice. Without stance, gestures, and body language, vocal communication relies primarily on delivery. When workers are not confident
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    estures, and body language, vocal communication relies primarily on delivery. When workers are not confident in their ability to deliver messages in a manner that is conducive to understanding, they experience a feeling of helplessness and tension. The feeling of being misunderstood, ignored, or rejected creates an uncomfortable environment that manifests it self in a high degree of employee dissatisfaction. Feeling understood makes you feel as if you exercise a degree of control over the process and impacts its outcome. Vocal training and

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