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  • Added for You - Customer Service And The Difference Between Value And Worth

    Personal Attributes and Aptitude Required for Pharmaceutical Sales Reps
    Working as a pharmaceutical sales representative is a great career but is not for everyone. I’ve seen individuals succeed and I’ve seen others fail in this environment. Having been a pharma sales representative for many years myself and also having been in the capacity to hire, train as well as manage reps, I know for sure what personal attributes are required to do well in this field. A certain aptitude
    or more in possible sales. Not too bad. Make ‘em happy, $720,000.00 increase in sales. Did I mention that we are only talking about a hunskee per person per day? Now that is some serious coin!

    However, that is not were the real value is.

    It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to y

    Biz Ops to Get a Special New Category of Their Own Says FTC
    Many practitioners of business opportunities, which sell small business models to consumers, are excited to see that they will soon have a separate category of law, rules and regulations at the Federal Trade Commission. Most all Franchisors, those who sell franchises are also ecstatic over the move and say it is about time.Here is an excerpt from the Federal Trade Commission’s report of all the comme
    Have you ever looked at the difference between the value of a Customer relationship and what that Customer is worth? Lets take a look at the difference between the two.

    Say your average customer spends only $100.00 per transaction with you. And, you transact business with an average of 10 customers per day. That’s $1000.00 per day. If you are open 20 days a month that equals a total of $20000.00. Pretty simple math, right?

    Now, we are open 12 months a year, and that equals $240,000.00. If you make one person unhappy per day, that’s $2000.00 a month or 10% of the business you did for the month and a loss of $24,000.00 for the year.

    Since we know that an unhappy person tells at least 11 people who then tell at least 5 more people, each, what is that relationship worth? If you do the math, it adds up to $6700.00 in lost sales from one customer. If you continue to lose one a day at the end of the year you would have a potential loss of $1,608,000.00 in sales. Uh, that’s a million, headed towards two.

    I think anyone would love to have an additional Million Dollars in sales for the year. I know I would. The question is, is it worth your time to be more professional and courteous? Is it worth your time to invest in yourself by upgrading your skills and developing a healthy attitude?

    So what is the value of the relationship you might ask?

    Good question Customer Service Professional. Let’s take a look.

    The value comes from maintaining and nurturing the relationship. The customers that you make happy tell an average of 3 people that they liked or were happy with your service.

    Weird, huh? Unhappy, tell 11, happy, tell 3. Those turn into additional potential sales totaling $3000.00 more per day. $3000.00 more translates into $60,000.00 per month or $720,000.00 per year or more in possible sales. Not too bad. Make ‘em happy, $720,000.00 increase in sales. Did I mention that we are only talking about a hunskee per person per day? Now that is some serious coin!

    However, that is not were the real value is.

    It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to yo

    Basic Printing Services to Fulfill Your Projects
    Don’t know what to do to print all your printing projects?Do you think you can manage it all by yourself?Then think again. You see there’s no reason for you to endure all those hardships in printing when there’s an easier way to do it. How? Simply hire a professional printing company. There are several commercial printers out there who can proffer you the right services for the fulfillment of
    months a year, and that equals $240,000.00. If you make one person unhappy per day, that’s $2000.00 a month or 10% of the business you did for the month and a loss of $24,000.00 for the year.

    Since we know that an unhappy person tells at least 11 people who then tell at least 5 more people, each, what is that relationship worth? If you do the math, it adds up to $6700.00 in lost sales from one customer. If you continue to lose one a day at the end of the year you would have a potential loss of $1,608,000.00 in sales. Uh, that’s a million, headed towards two.

    I think anyone would love to have an additional Million Dollars in sales for the year. I know I would. The question is, is it worth your time to be more professional and courteous? Is it worth your time to invest in yourself by upgrading your skills and developing a healthy attitude?

    So what is the value of the relationship you might ask?

    Good question Customer Service Professional. Let’s take a look.

    The value comes from maintaining and nurturing the relationship. The customers that you make happy tell an average of 3 people that they liked or were happy with your service.

    Weird, huh? Unhappy, tell 11, happy, tell 3. Those turn into additional potential sales totaling $3000.00 more per day. $3000.00 more translates into $60,000.00 per month or $720,000.00 per year or more in possible sales. Not too bad. Make ‘em happy, $720,000.00 increase in sales. Did I mention that we are only talking about a hunskee per person per day? Now that is some serious coin!

    However, that is not were the real value is.

    It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to y

    Packaging Equipment
    Many kinds of equipment are required for the entire process of packaging. This includes filling machines, capping machines, labeling machines, and complete turnkey packaging systems. Other packaging equipment which are manufactured by many companies are bottle unscramblers, bottle rinsers, liquid fillers, cappers, labelers, sleeving machines, sealing machines, conveyors, turntables, heat tunnels, sleevers,
    f the year you would have a potential loss of $1,608,000.00 in sales. Uh, that’s a million, headed towards two.

    I think anyone would love to have an additional Million Dollars in sales for the year. I know I would. The question is, is it worth your time to be more professional and courteous? Is it worth your time to invest in yourself by upgrading your skills and developing a healthy attitude?

    So what is the value of the relationship you might ask?

    Good question Customer Service Professional. Let’s take a look.

    The value comes from maintaining and nurturing the relationship. The customers that you make happy tell an average of 3 people that they liked or were happy with your service.

    Weird, huh? Unhappy, tell 11, happy, tell 3. Those turn into additional potential sales totaling $3000.00 more per day. $3000.00 more translates into $60,000.00 per month or $720,000.00 per year or more in possible sales. Not too bad. Make ‘em happy, $720,000.00 increase in sales. Did I mention that we are only talking about a hunskee per person per day? Now that is some serious coin!

    However, that is not were the real value is.

    It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to y

    Resourcefulness In Finding A Job
    What do we need when we look for a job? We need to be resourceful. Why did I say this? Let’s say you have the skills or the talent, you are lucky if you can support your skills financially and start a business. But what if you cannot support what you really enjoy doing? Then you need to find a job where you can enjoy the skills that you have. In looking for a job, consider first this question “Where can I f
    ask?

    Good question Customer Service Professional. Let’s take a look.

    The value comes from maintaining and nurturing the relationship. The customers that you make happy tell an average of 3 people that they liked or were happy with your service.

    Weird, huh? Unhappy, tell 11, happy, tell 3. Those turn into additional potential sales totaling $3000.00 more per day. $3000.00 more translates into $60,000.00 per month or $720,000.00 per year or more in possible sales. Not too bad. Make ‘em happy, $720,000.00 increase in sales. Did I mention that we are only talking about a hunskee per person per day? Now that is some serious coin!

    However, that is not were the real value is.

    It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to y

    Reducing the Cost of Your Yellow Pages
    If you are a typical YP advertiser, you read this headline and now this article, hoping to find a way to lower your YP investment. After all, who likes writing that huge check to the publisher every month, not even knowing if the ad is worth it or not? I’m on your side. I’ve even been in your shoes. I ran a YP ad for five years. But now I’m coming from a different direction. And, yes, I feel your pain and I
    or more in possible sales. Not too bad. Make ‘em happy, $720,000.00 increase in sales. Did I mention that we are only talking about a hunskee per person per day? Now that is some serious coin!

    However, that is not were the real value is.

    It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to you again and again for the same great service you provide each and every time.

    See, when we are unhappy with something, we’ll tell anybody and everybody within earshot, and tell them to tell all their friends, neighbors, relatives, passers by and practically anyone within arms length how bad the experience was.

    Ever drive by someplace that treated you badly, say 5 years previously? Don’t you still talk about it? And you tell everyone “Don’t go in there, they treated me badly” even though it’s been 5 years. What has your lost business been worth to them? And what is the value of them retaining your business?

    We only tell our most trusted relatives and friends about the great service we have had.

    And that is where the value in a relationship exists between you and your customers.

    If you build the value in the relationship you have with your customers, they will be worth more than you can imagine.

    No math required to figure out the difference.

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