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Added for You - Don’t Let Your Systems Drive Your Customers Crazy!
A career is not only your livelihood but must also satisfy a person’s emotional and intellectual wants and needs. Very often, people cannot take up a career of their choice due to financial problems or other constraints. However, after a point of time, it becomes difficult to continue working on a job that you do not enjoy. A job change in the same career stream might not be the right
Key Learning Point <
IntroductionIndia is a diversified country having varied range of cultures and customs. The Indian art and craft have become world famous. There is huge demand of Indian embroidered garments. There is huge variety of embroideries done in India, here are few of them which have got more fame in terms of popularity in international market : -Zardozi embroideryZardozi
If so, watch out! Your present methods, regulations, policies and procedures may be convenient for the company but utterly frustrating for your customers.
Customers discover these landmines of dissatisfaction almost by accident, stumbling upon them in the normal course of business. Dedicated customers will speak up and complain. Others will just go away.
I am a customer who makes a point of letting companies know when their policies are frustrating, preposterous or just plain customer-unfriendly.
Unfortunately, many organizations have built up a thick layer of resistance and defensiveness towards such feedback. They have stopped listening to the voice of the customer…especially the customer with a complaint.
Sometimes I wonder whether anyone is listening at all.
The stories in this book are all true, and many are entertaining. But they are only valuable if they inspire you to listen more closely to your customers and to more carefully examine your policies and procedures.
Key Learning Point
I recently returned from the idea incubator seminar hosted by Stu McLaren. This event is for anyone trying to improve their online business and delivers a multitude of on and offline business ideas from a panel of top-notch speakers.I had the pleasure of talking one-on-one with Stu at the event over lunch one day. I always get a lot of “ah-has” after speaking with Stu, but this
Customers discover these landmines of dissatisfaction almost by accident, stumbling upon them in the normal course of business. Dedicated customers will speak up and complain. Others will just go away.
I am a customer who makes a point of letting companies know when their policies are frustrating, preposterous or just plain customer-unfriendly.
Unfortunately, many organizations have built up a thick layer of resistance and defensiveness towards such feedback. They have stopped listening to the voice of the customer…especially the customer with a complaint.
Sometimes I wonder whether anyone is listening at all.
The stories in this book are all true, and many are entertaining. But they are only valuable if they inspire you to listen more closely to your customers and to more carefully examine your policies and procedures.
Key Learning Point <
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits:Increased customer satisfactionIncreased revenuesIncreased repeat and referral customer trafficLess employee turnove
I am a customer who makes a point of letting companies know when their policies are frustrating, preposterous or just plain customer-unfriendly.
Unfortunately, many organizations have built up a thick layer of resistance and defensiveness towards such feedback. They have stopped listening to the voice of the customer…especially the customer with a complaint.
Sometimes I wonder whether anyone is listening at all.
The stories in this book are all true, and many are entertaining. But they are only valuable if they inspire you to listen more closely to your customers and to more carefully examine your policies and procedures.
Key Learning Point <
There are a variety of measures you can take to insure that your PBX is safe from hackers.Listed below are tips you can use right now to protect your business.1. Take steps to secure your authorization codes on a permanent basis. Remind employees of the need to keep all access codes secure and change them frequently.2. Contact your equipment vendors and ask for an
Sometimes I wonder whether anyone is listening at all.
The stories in this book are all true, and many are entertaining. But they are only valuable if they inspire you to listen more closely to your customers and to more carefully examine your policies and procedures.
Key Learning Point <
We have all undergone job interviews at some point in our lives but, even so, not everyone knows how to pass job interviews. What follows are some common questions and tips on how to answer them the right way:The most common question you will be asked is: Tell me about yourself. As an open-ended interview question, this is your opportunity to play up your positive work habi
Key Learning Point
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Customers are often frustrated by standardized and inflexible policies. This may cause your customers to fume in frustration, but the rest of your staff and system may quietly conspire to silence the voice of complaining customers. You have to make an effort to really listen.
Action Steps
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Ask your customers:
`How can we serve you better? What frustrates you most about the way we provide our service? Is there anything you would like us to do more of? less of? start doing? stop doing? What do other companies do for you that we don't do here?'
Ask your staff:
`What do our customers ask for that frustrates you the most? Are there any special customer requests that drive you crazy? Is there anything they ask for that is against our company policy?'
Ask your managers
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