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Added for You - Outsourcing Your Customer Support? Points to Consider
I should probably begin with my own qualifications to discuss this topic. I was a Yellow Page consultant for nearly 25 years and, prior to that, had my own advertising agency. I also have a degree in marketing. I’ve been designing Yellow Pag
Koozies (also known as can coolers) are great to have on a picnic, or when you’re just sitting outside on a hot day. They keep your drinks colder for much longer. Koozies are a great invention, but have you ever stopped and thought about how
First of all, it’s important to ask where your support calls will be handled. Just because a call center has offices in your area doesn’t necessarily mean that calls will be sent there; in fact, many customer support firms outsource their business to other countries or even continents. Before signing a contract, its best to be clear on this issue, and ask yourself whether you (and more importantly your customers) are happy with support calls being dealt with from half a world away.<
As with any print material, brochures are made to attract more people to venture into your business establishment. Brochures are utilized and designed to do just this. It also duals in purpose, one of which is to inform your target audience o
First of all, it’s important to ask where your support calls will be handled. Just because a call center has offices in your area doesn’t necessarily mean that calls will be sent there; in fact, many customer support firms outsource their business to other countries or even continents. Before signing a contract, its best to be clear on this issue, and ask yourself whether you (and more importantly your customers) are happy with support calls being dealt with from half a world away.
As a small business owner, at some point in time, you will most likely decide to hire your first salesperson. This process can be exciting and rewarding but only when the proper planning is completed. It is important to keep in mind the old s
How was your latest car wash experience?Did you take your car to a do-it-yourself car wash where you could ensure that every spot that needed to be cleaned was clean?Did you approach the car wash cautiously, checking your windows 2 and
Postage stamps are the proof that the proper fee has been paid to send a piece of correspondence. If a postage stamp is not present on a piece of mail being sent, the recipient becomes responsible for paying the postage due. If the recipien
Secondly, you should ask exactly how much of the vendor’s business your company will account for. Ideally, its best that your business account for at least 5% of the call volume at your call center of choice, so as to allow agents to become familiar with your products and services. This isn’t always possible for very small businesses, but it’s still a good thing to look in to.
Another thing to remember is that most call centers will try to set up their own in-house phone number(s) specifically for your business. This is an offer your should flatly refused, as the vendor can later use it to their unfair advantage in k
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