Take care of your customers, give great service, and you won't have a problem, unlike the following companies that were recently written about in blogs due to their bad customer service. How’s this for customer service horror stories:

• Don't travel British Airways unless you're referred to as Her Majesty: A blogger's sister was traveling to The United States, from India, via British Airways. British Airways required her to complete a food form on preferred food. On the flight, despite completing her food form well in advance, they had no food for her. The flight attendant suggested she share her food tray with the Indian guy beside her. I doubt Her Majesty would be asked to share her food tray.
• Don't you dare try to cancel your AOL account: Apparantly, one of the most difficult things to do is cancel your AOL account. One blogger, having heard about AOL customer service horror stories, decided to tape his telephone call when he called AOL's customer service to cancel his account. The telephone recording made its rounds on the internet and has become hugely popular. AOL doesn’t let you cancel. They go as far as being straight out rude and calling their customers’ liars. It's right there on the recording. Solution: Don't bother signing up with AOL in the first place.
• Don't put quarters into Wal-Mart gumball machines: One blogger wrote about being given a hard time when he asked a cashier to change a one dollar bill so that he could buy candy for his daughter from the gumball machines at the front of his store. He put a quarter in the machine. The machine got stuck and he couldn't retriev
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  are of your customers, give great service, and you won't have a problem, unlike the following companies that were recently written about in blogs due to their bad customer service. How’s this for customer service horror stories:
  • Don't travel British Airways unless you're referred to as Her Majesty: A blogger's sister was traveling to The United States, from India, via British Airways. British Airways required her to complete a food form on preferred food. On the flight, despite completing her food form well in advance, they had no food for her. The flight attendant suggested she share her food tray with the Indian guy beside her. I doubt Her Majesty would be asked to share her food tray.
  • Don't you dare try to cancel your AOL account: Apparantly, one of the most difficult things to do is cancel your AOL account. One blogger, having heard about AOL customer service horror stories, decided to tape his telephone call when he called AOL's customer service to cancel his account. The telephone recording made its rounds on the internet and has become hugely popular. AOL doesn’t let you cancel. They go as far as being straight out rude and calling their customers’ liars. It's right there on the recording. Solution: Don't bother signing up with AOL in the first place.
  • Don't put quarters into Wal-Mart gumball machines: One blogger wrote about being given a hard time when he asked a cashier to change a one dollar bill so that he could buy candy for his daughter from the gumball machines at the front of his store. He put a quarter in the machine. The machine got stuck and he couldn't retrie
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    Employers are learning the hard way! More and more organizations are acknowledging a critical fact . . . Finding ways to retain valuable employees must begin before an experienced and talented worker is entertaining an offer from someone else.And things aren’t getting any easier for employers. A recent Harris and Associates survey shows that more than 50
    h Airways required her to complete a food form on preferred food. On the flight, despite completing her food form well in advance, they had no food for her. The flight attendant suggested she share her food tray with the Indian guy beside her. I doubt Her Majesty would be asked to share her food tray.
  • Don't you dare try to cancel your AOL account: Apparantly, one of the most difficult things to do is cancel your AOL account. One blogger, having heard about AOL customer service horror stories, decided to tape his telephone call when he called AOL's customer service to cancel his account. The telephone recording made its rounds on the internet and has become hugely popular. AOL doesn’t let you cancel. They go as far as being straight out rude and calling their customers’ liars. It's right there on the recording. Solution: Don't bother signing up with AOL in the first place.
  • Don't put quarters into Wal-Mart gumball machines: One blogger wrote about being given a hard time when he asked a cashier to change a one dollar bill so that he could buy candy for his daughter from the gumball machines at the front of his store. He put a quarter in the machine. The machine got stuck and he couldn't retrie
    How's Your OODA loop?
    What IS an OODA loop?John R. Boyd was a U.S. Air Force fighter pilot active during the 1950's. In the 1970's he helped design the F-16 and then went on to promote a concept called the OODA loop.OODA stands for Observation, Orientation, Decision and Action. This is a basic pattern for how we make tactical decisions. Col. Boyd is credited with coinin
    hings to do is cancel your AOL account. One blogger, having heard about AOL customer service horror stories, decided to tape his telephone call when he called AOL's customer service to cancel his account. The telephone recording made its rounds on the internet and has become hugely popular. AOL doesn’t let you cancel. They go as far as being straight out rude and calling their customers’ liars. It's right there on the recording. Solution: Don't bother signing up with AOL in the first place.
  • Don't put quarters into Wal-Mart gumball machines: One blogger wrote about being given a hard time when he asked a cashier to change a one dollar bill so that he could buy candy for his daughter from the gumball machines at the front of his store. He put a quarter in the machine. The machine got stuck and he couldn't retrie
    Marketing Tips For Small Business - Advertising That Works, Part I
    Have you ever seen an ad on television that was beautiful, slick, and stylish but didn’t fit the product? How about a magazine ad that, though gorgeously photographed, didn’t make it clear what was being sold? Or have you heard a catchy radio ad that neglected to give contact information? If you pay attention, you’ll notice these money-wasting advertisements in al
    he recording. Solution: Don't bother signing up with AOL in the first place.
  • Don't put quarters into Wal-Mart gumball machines: One blogger wrote about being given a hard time when he asked a cashier to change a one dollar bill so that he could buy candy for his daughter from the gumball machines at the front of his store. He put a quarter in the machine. The machine got stuck and he couldn't retrieve his quarter. He wanted the quarter back, not for the money but for the principle. Wal-Mart's customer service asked him to complete a form before they could give him back his quarter.
  • Not in stock. Would you like a rain-check?: In one blogger's opinion, whenever grocery chain, Kroger, advertises an item to be on sale they never seem to have that item in stock when she visits the store. Readers get to read all about her dissatisfaction in her blog
  
  As you can see, bad service these days gets noticed more than it did in pre-internet and pre-blog days. A dissatisfied customer can, now, tell the world about her experiences before getting a chance to cool off. Everybody has a bad customer service horror story. Let's just hope that if you're a business owner, there no bad stories about you.