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Added for You - Customer Service that Delights
When you first start out in a business, some people might tell you that you should start advertising in a local daily or a national newspaper. The advertisement need not be a full-page advertisement. The point is to advertise…to get the word out – be it small or big. When I first started out in my business, I advertised small too and it didn’t cost me an arm and a leg. Thinking back, it didn’t even qualify as an advertising campaign because throughout the nine months that I advertised in a national da
THREE STORIES FROM AUSTIN Becky Smith got home from the grocery store and unpackaged the chicken she’d bought to prepare for dinner. She decided it wasn’t fresh. When Becky called
Don’t feel appreciated on your job? You’re not alone. Even worse than not receiving praise for good work, is being degraded, belittled or ridiculed by your supervisor, coworkers or both.No matter what job you have, there are some aspects of it you don’t like. Many people work in an atmosphere so toxic that they dread going to work, and often experience sick spells from the anticipation and actual abuse, etc. What can you do if you’re in a negative work environment?Most people would quick
According to Price Waterhouse Coopers global hospitality and leisure analyst, Bjorn Hanson, you still get the best service from a bed-and-breakfast. “The owner lives on word of mouth and can’t afford an unhappy guest,” says Hanson.
It’s because B&B owners take initiative to put the little “something extra” into the PEF, something that no one asks them to do – the service that surprises and delights a customer.
The good news is that anyone can embellish the service of any business simply by taking the initiative to look for ways to surprise the customer. The following stories are examples of just such service and are intended to give you ideas that you might use to create your own Amazing Customer Experience for your clients.
THREE STORIES FROM AUSTIN Becky Smith got home from the grocery store and unpackaged the chicken she’d bought to prepare for dinner. She decided it wasn’t fresh. When Becky called
Houses are above the reach of most potential buyers. The former demand meets dead stock. People back off after listing their homes out of fear of loss. The market is experiencing a great setback. It’s true, real estate is not performing as well as it did a few years back.Estate owners are unhappy with the prices the buyers quote. Buyers are scared to buy an estate at a price, higher than its present worth. Mortgage brokers and Realtors are out on the streets searching for new avenues. The once
According to Price Waterhouse Coopers global hospitality and leisure analyst, Bjorn Hanson, you still get the best service from a bed-and-breakfast. “The owner lives on word of mouth and can’t afford an unhappy guest,” says Hanson.
It’s because B&B owners take initiative to put the little “something extra” into the PEF, something that no one asks them to do – the service that surprises and delights a customer.
The good news is that anyone can embellish the service of any business simply by taking the initiative to look for ways to surprise the customer. The following stories are examples of just such service and are intended to give you ideas that you might use to create your own Amazing Customer Experience for your clients.
THREE STORIES FROM AUSTIN Becky Smith got home from the grocery store and unpackaged the chicken she’d bought to prepare for dinner. She decided it wasn’t fresh. When Becky called
An interesting combination of factors at this time in history may be the reason so many women are turning to franchising to fulfill their entrepreneurial desires. Women’s increased financial power, better education, and corporate experience, combined with their desire for more autonomy and desire to connect with others who share their values make franchising a great fit for many women.Women are better educated now than ever. They have accumulated considerable corporate experience. After year
It’s because B&B owners take initiative to put the little “something extra” into the PEF, something that no one asks them to do – the service that surprises and delights a customer.
The good news is that anyone can embellish the service of any business simply by taking the initiative to look for ways to surprise the customer. The following stories are examples of just such service and are intended to give you ideas that you might use to create your own Amazing Customer Experience for your clients.
THREE STORIES FROM AUSTIN Becky Smith got home from the grocery store and unpackaged the chicken she’d bought to prepare for dinner. She decided it wasn’t fresh. When Becky called
One of the greatest threats facing both employees and the companies they work for, is workplace violence. It has become the leading cause of death for women and the second leading for men, following closely behind motor vehicle accidents. In fact, the best estimates now being reported show that 1-in-4 employees will be the victim of workplace violence this year alone.While the media is quick to highlight the most deadly attacks that occur, the fact is that most employees will be lucky enough
THREE STORIES FROM AUSTIN Becky Smith got home from the grocery store and unpackaged the chicken she’d bought to prepare for dinner. She decided it wasn’t fresh. When Becky called
Shrink wrapping items protects them during transport, but requires many pieces of equipment. To shrink wrap any small item, a sealing wand, film dispenser with film, heat gun or tunnel are needed. Shrink wrap systems simplify the process.For the home or small business, small shrink systems are available to frame artwork or to package small items. These cost between $300 and $500 and provide all equipment needed for shrink wrapping small items. Consider buying a straight bar sealer or an L-bar s
THREE STORIES FROM AUSTIN Becky Smith got home from the grocery store and unpackaged the chicken she’d bought to prepare for dinner. She decided it wasn’t fresh. When Becky called to complain, the store manager delivered to her home a hot roasted chicken from their deli.
When Kenneth Alexander couldn’t decide between two lawnmowers, the salesman brought them both to Kenneth’s home so he could choose. He then mowed the yard with the Kenneth’s selected mower.
Most barbers and stylists close on Monday. Curt Fox wasn’t sure what to do when he needed a haircut before leaving town to attend a funeral on Tuesday. Curt took a chance and called his barber at Byron’s Haircuts. Owner Byron Jenkins always forwarded the phone to his home and when Curt called, Byron opened up his shop and provided the needed cut.
These true stories from an article by Jane Grieg and Dale Rice, staff writers in the Austin American-Statesman newspaper, remind us of what going the extra mile means. And it doesn’t have to be as extreme as the preceding examples. Service that delights is in the simple acts of random kindness.
DO SWEAT THE SMALL STUFF O
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