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Added for You - Customer Service That Delights and Delivers Loyal Customers For Improved Bottom Line Results
Have you ever had that strange inner feeling you were supposed to be doing something, but just didn't know what it was?That's what happened to me last Sunday. All day I felt like something was nagging me. But... couldn't discover what it was. Have you ever had that kind of feeling?I did some work on my ezine, checked email several times, worked on a software problem and defragged my PC. And... still had the feeling I needed to do something els
When you look for a job in Canada, you will have to attend to the so called “job interviews”.Very often, you will be asked some inappropriate questions. You definitely need to know how to answer these questions so that you can land the job of your dreams in Canada!Normally, hiring decisions can not be based on certain things, such as marital status, race, religion, etc. For this reason, questions pertaining to this topic are usually considered off li
Delightful Customer Service Experience
Since I do a lot of traveling between my office and clients within the Chicago metropolitan area, I spend a lot of money at gas stations and hence I am always trying to save a few cents. At one Interstate intersection, there is one station that is convenient as it is on the same side of the street and an easy in-out. However, this station is always several cents to a dime more than the one on the other side of the overpass.
Time was short and so I stopped in this national gasoline store to purchase fuel. Before I left, I went inside to the convenience store to buy a soft drink. The dispenser was not functioning properly on my favorite diet soda so I took the other diet drink.
When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or what? I asked her if this was part of her customer service training or was she always so customer service focused? She said that she is always like this because she truly appreciates every customer
Let’s face it, the job hunting process isn’t necessarily all that fun, and the toughest part is to sail through those job interview questions that are meant to filter the candidates to a single winner out of 4, 5 or sometimes dozens of them.I recall my first interviews. I was nervous like hell, and with good reason. I was going to meet the person who, in the lapse of an hour would be deciding whether I would have a livelihood to count on, and the security to
Time was short and so I stopped in this national gasoline store to purchase fuel. Before I left, I went inside to the convenience store to buy a soft drink. The dispenser was not functioning properly on my favorite diet soda so I took the other diet drink.
When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or what? I asked her if this was part of her customer service training or was she always so customer service focused? She said that she is always like this because she truly appreciates every customer
If you are stuck at a job or a career that you hate, you can find a job you love, with some work and effort.Many people in the world have jobs that they hate and they often see no way out of it. So, they often fail to put their best efforts forward and they only dream about what could be.There are things each and every one can do. With focus and real effort, it's possible to find a job you enjoy and not have that dread feeling every morning.In
When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or what? I asked her if this was part of her customer service training or was she always so customer service focused? She said that she is always like this because she truly appreciates every customer
If you have a small business you know that you have to keep all of your financial records as organized as possible to ensure that you can make payroll accurately as well as file an accurate and timely tax return. There are many different programs for you to choose from, which can make the process of getting organized a bit overwhelming. Most programs today are very easy to use, and once you get the hang of it you can make payroll as well as tax payments very easy
Chip shredders are heavy-duty tools with a variety of uses. They are used to rid yards of leaves and other debris and they can quickly and safely break down a tree branch into tiny wood chips that can be used for mulch or compost. Chip shredders come in a variety of sizes, from small, electric ones used on small personal lawns, to large gas powered chip shredders perfect for use on a vast field. Some electric chip shredders go for as little as $200, while top of
Undelightful Customer Service Experience
As I attend and speak at conferences, I was attempting to reserve a room at a national chain. Since the conference had just moved, I was a new person to this particular hotel. The reservation person that I spoke to was not physically located at the site even though the number was for this hotel’s geographic location. After waiting several minutes, I finally reached a reservation’s person. This lady was polite, but sounded like she was speaking to a dead fish. And I was the dead fish!
I had to repeat information to her several times before I could learn if any rooms were available. When room availability was confirmed, I asked physically if these rooms were away from the pipes and noise that I had heard several other of my colleagues had experienced during the last conference. She couldn't tell me that. I said I would think it over.
My fingers quickly dialed or rather pushed the phone number of the other national chain where I had stayed in the past. The Manager of the Hotel, Dennis, answered and quickly assured me that rooms were available. When I gave him my name, he remembered me and said he was glad that I was returning as a preferred customer. Since I was driving in, I asked him for a p
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