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Added for You - Customer Service Reps: Resist Kicking Your Customers Out The Door!
The young man who is running Hezbolla in Lebanon has told CNN news that he does not want his organization to be called an international terrorist group anymore. Of course I say how does it feel to Want? What are we supposed to call them? I got to thinking about this and doing a litt
(4) If I didn’t answer ALL of his questions, I would not get this service undone.
Literally, he was kicking me in the butt as I was trying to leave the door!
Who taught these people to treat departing customers this way? The entire feeling is, “We’ve had our hooks in you, and we’ll shred you if you try to escape!
Layoffs in today’s business world are common and with it comes the fear and anxiety of finding another job. With this in mind, here is a list of techniques that a person can use to help manage their stresses and anxieties in finding a new job.A technique that can be used to r
As I was terminating this relationship by phone, and trying to gently slip away, and gracefully move on to the satellite-less part of my life, I felt a strong boot on my rear-side!
The CSR’s wouldn’t let me go without threatening and insulting me.
Let me set the scene.
Fed up with over 100 channels and nothing good to watch, I figured what the heck, I’m going to just do the cave man thing: Grab raw signals from the air with a tiny antenna, and not pay a nickel for my programs.
Like ice fishing, there’s some difficulty in it, but the rewards are great, and the feeling of independence is remarkable!
Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explained my wish to the first CSR who took down all of the information, and then said I’d have to speak to a second rep.
Number two interrogated me. Why was I leaving their happy electronic family? What did I like to watch?
Growing impatient, I said enough of the survey! Give me your supervisor.
This honcho tried to get through the same survey, which I disallowed, and then he made four threats:
(1) He wasn’t sure I was disconnectable because I might owe some mystery fee to the installation company that I had to bring back a zillion times to get the install right;
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I would not get this service undone.
Literally, he was kicking me in the butt as I was trying to leave the door!
Who taught these people to treat departing customers this way? The entire feeling is, “We’ve had our hooks in you, and we’ll shred you if you try to escape!”
We live in a cookie cutter world. In my neighborhood, the new homes have the same floor plan, the preteens all wear the “Abercrombie” uniform and the moms drive one of five acceptable SUVs. It’s no different in the business world where getting ahead involves following a prescribed
Fed up with over 100 channels and nothing good to watch, I figured what the heck, I’m going to just do the cave man thing: Grab raw signals from the air with a tiny antenna, and not pay a nickel for my programs.
Like ice fishing, there’s some difficulty in it, but the rewards are great, and the feeling of independence is remarkable!
Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explained my wish to the first CSR who took down all of the information, and then said I’d have to speak to a second rep.
Number two interrogated me. Why was I leaving their happy electronic family? What did I like to watch?
Growing impatient, I said enough of the survey! Give me your supervisor.
This honcho tried to get through the same survey, which I disallowed, and then he made four threats:
(1) He wasn’t sure I was disconnectable because I might owe some mystery fee to the installation company that I had to bring back a zillion times to get the install right;
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I would not get this service undone.
Literally, he was kicking me in the butt as I was trying to leave the door!
Who taught these people to treat departing customers this way? The entire feeling is, “We’ve had our hooks in you, and we’ll shred you if you try to escape!
While 90% of the U.S. population is bemoaning the quickly approaching April 15th tax deadline, I am waiting for my gift from the IRS. I big fat refund. How you ask? I take advantage of the one last tax shelter available to the average person. Before I tell you my best tax tips f
Number two interrogated me. Why was I leaving their happy electronic family? What did I like to watch?
Growing impatient, I said enough of the survey! Give me your supervisor.
This honcho tried to get through the same survey, which I disallowed, and then he made four threats:
(1) He wasn’t sure I was disconnectable because I might owe some mystery fee to the installation company that I had to bring back a zillion times to get the install right;
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I would not get this service undone.
Literally, he was kicking me in the butt as I was trying to leave the door!
Who taught these people to treat departing customers this way? The entire feeling is, “We’ve had our hooks in you, and we’ll shred you if you try to escape!
When doing medical billing and electronically transmitting claims, trailer records may only be a bunch of totals to some of us. But to the insurance carrier who is being billed, these trailer records could very well mean the difference between your whole claim file being accepted o
(1) He wasn’t sure I was disconnectable because I might owe some mystery fee to the installation company that I had to bring back a zillion times to get the install right;
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I would not get this service undone.
Literally, he was kicking me in the butt as I was trying to leave the door!
Who taught these people to treat departing customers this way? The entire feeling is, “We’ve had our hooks in you, and we’ll shred you if you try to escape!
A good online sales profiling tool will actually provide you with a recommendation as to whether or not you should or should not hire a particular candidate and how well they are aligned with the requirements of a specific job.Often times the most troubling aspect of a search
(4) If I didn’t answer ALL of his questions, I would not get this service undone.
Literally, he was kicking me in the butt as I was trying to leave the door!
Who taught these people to treat departing customers this way? The entire feeling is, “We’ve had our hooks in you, and we’ll shred you if you try to escape!”
If you deal with customers remember this: There is a tomorrow.
If you sound spiteful, bitter, or at all negative about allowing customers to move on, they’ll never, ever come back.
Moreover, they’ll probably tell a lot of their friends how sharp your boot is!
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