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  • Added for You - Company Policy Does More Damage to Customer Service Than Anything Else

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    As a customer service consultant I see things across many companies that most companies don’t see while working inside the company.

    o Company Policy
    One of the biggest problems is “company policy.” Many company policies are structured to protect the company from the customer instead of helping the customer get what he wants and has paid for. Your success will explode when your company, and your employees are structure

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    o Company Policy
    One of the biggest problems is “company policy.” Many company policies are structured to protect the company from the customer instead of helping the customer get what he wants and has paid for. Your success will explode when your company, and your employees are structur

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    iggest problems is “company policy.” Many company policies are structured to protect the company from the customer instead of helping the customer get what he wants and has paid for. Your success will explode when your company, and your employees are structur
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    e company from the customer instead of helping the customer get what he wants and has paid for. Your success will explode when your company, and your employees are structur
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    paid for. Your success will explode when your company, and your employees are structured with the customers’ wants and needs in mind.

    As a customer how many times have you been talking with a sales person, or a customer service rep and hear “sorry we can’t do that, company policy.” A barrier was thrown up between what you think is only reasonable and the company. For me, I’m out of there.

    Is the problem “company poli

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