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Added for You - Fun Email Quiz
Unless you are among the rarest of the rare there are times when you think your boss is a jerk, a real pain in the rear.But hold up a minute, you'll be well served to consider the reasons behind his behavior before you throw a fit. Understand, please, that I am not saying these reasons will justify a bad boss, but they do go a long way toward explaining what's going on. When you understand what's with the boss, you'll be better able to cope and to manage the relationship with him and boost your career.Consider these scenarios:1. Your boss doesn't know how to be the boss.It may not be his fault. The workforce is filled with people occupying the position of boss who have had little or no training for the role. They have simply stayed around long enough
c. Type fast.
d. Omit every other letter. “Oi eey ohr lte.”
Answer: A. An effective method for concise writing is to omit unnecessary words. For example, use, “now” instead of “in the immediate future” and “twice” instead of “on two different occasions.”
11. When possible, email messages should be:
a. Extremely detailed, even if the message is quite lengthy.
b. Kept to one screen.
c. Forwarded to the author of a cartoon for future material.
Answer: B. Most readers won’t take time to read more than one screen. The shorter the message is, the better chance you’ll have of getting it read.
12. How much space can typically be viewed in the Subject Line?
a. 25 - 35 characters.
b. 25 – 35 words.
c. 50 – 75 characters.
d. 50 – 75 words.
Answer: A. Characters are defined as every letter or space. In other words, every time you move the space bar, it counts as one character. The subject line that appears in most people’s email will display approximately 25 – 35 charact
Recently, I decided to enlarge my sales and marketing efforts through outsourcing, so I contacted a number of service bureaus about promoting my successful line of customer service and sales training videos. I have found very few organizations that are willing to truly satisfy my needs by working on a pay-for-performance basis.Everyone else insists on being paid, on the clock, for their time and for administration.It reminds me of my former college students who claimed they deserved a better grade on an assignment because they “tried so hard!” They wanted to be rewarded for mere effort.I had to tell them that effort is admirable, but to be fair, I can only see and measure results.Granted, it sounds a little rigid, but it is a real world lesson. Sooner
1. The tone of a professional email message should be:
a. Conversational.
b. Formal.
c. Casual – like the tone you use with friends.
d. “Yo, dude! Whassup?”
Answer: A. You may be as casual as you like with friends, breaking all the grammar and punctuation rules you want. But, that isn’t true for communicating with clients and colleagues. Business correspondence should be professional. In email, professional translates into conversational – not too casual and not too formal.
2. One method to achieve a conversational tone is to:
a. Use slang terms and jargon.
b. Use contractions.
c. Use acronyms.
d. Stand up and yell across the office. See if you can start “the wave.”
Answer: B. When you speak in a conversation, you use contractions. So, it’s acceptable to use them in email to create a conversational tone.
3. When beginning to type an email, start with:
a. The addressee’s email address.
b. The message.
c. The addressee’s name.
d. “Yo, dude or dudette!”
Answer: C. Starting a message with the addressee’s name is not only more personal, it will help avoid miscommunication and confusion. If you begin a message without the addressee’s name, the person won’t know if the message is intended for him/her.
4. When writing an email message, paragraphs should:
a. Be long.
b. Be short.
c. Be indented.
d. Be invisible – no one can mess it up that way.
Answer: B. People aren’t willing to invest time reading messages that appear too long or tedious. Short paragraphs appear easier to read because there is more white space. There is also less chance that the reader will miss a point.
5. The best way to make several points in an email is:
a. Include all the points in the first paragraph.
b. Include all the points in the last paragraph.
c. Use lists with bullets or numbers.
d. Put it on a banner and rent an airplane to fly over the office pulling the banner.
Answer: C. If you put more than one point in a paragraph, it may be overlooked. Lists and bullets make your points stand out. They are also easier for the person to see.
6. At the end of an email message, you should include:
a. Only your name.
b. Only your name and company.
c. All your relevant contact information.
d. A picture of your pet python and twin tarantulas.
Answer: C. Provide people with all the information they need to contact you – in whatever way is most convenient for them. They may prefer the telephone or regular mail over email.
7. If you know the recipient reads emails quickly and is often in a hurry, the best way to send a supporting document is:
a. Paste it into the body of the message.
b. Attach it as a separate document.
c. Type slowly.
d. Have it delivered by carrier pigeon.
Answer: A. When the recipient is in a hurry, he/she will be less likely to open an attachment because it takes extra time. The person is more likely to read something that’s pasted right in front of him/her.
8. When sending a message, you should copy (“cc”):
a. Everyone in the department – just in case.
b. Your boss and your boss’ boss – so they know that you’re working hard.
c. Only those people who absolutely need to know.
d. The whole world. Why not? Everyone else does.
Answer: C. The “cc” function is the most abused function in email. Don’t be a pain!
9. When writing a Subject Line:
a. Use something general, such as “Greetings” or “Hello.”
b. Be specific, but brief.
c. Use several sentences.
d. “If you don’t respond, I’ll send Uncle Guido to break your knee caps.”
Answer: B. A generic Subject Line doesn’t tell the recipient anything. The more specific you are, the better chance you have of getting the recipient to open the message.
10. To write a concise email message:
a. Omit wordy phrases.
b. Use very small font (8 point).
c. Type fast.
d. Omit every other letter. “Oi eey ohr lte.”
Answer: A. An effective method for concise writing is to omit unnecessary words. For example, use, “now” instead of “in the immediate future” and “twice” instead of “on two different occasions.”
11. When possible, email messages should be:
a. Extremely detailed, even if the message is quite lengthy.
b. Kept to one screen.
c. Forwarded to the author of a cartoon for future material.
Answer: B. Most readers won’t take time to read more than one screen. The shorter the message is, the better chance you’ll have of getting it read.
12. How much space can typically be viewed in the Subject Line?
a. 25 - 35 characters.
b. 25 – 35 words.
c. 50 – 75 characters.
d. 50 – 75 words.
Answer: A. Characters are defined as every letter or space. In other words, every time you move the space bar, it counts as one character. The subject line that appears in most people’s email will display approximately 25 – 35 characte
In business it's vital to maintain a cordial relationship with the customer in order to grow and get ahead of the competition. While it takes a lot of care on the part of production division to create cutting edge products or services, it's up to the marketing division to create the market for those products or services. Finally, it is extremely important for proper follow-through to take place - even if that means chasing down people who owe the company money.A mishap or misunderstanding in attempting to collect receivables can adversely affect a company's reputation. That said the accounts receivable team perform a valuable function make significant contributions to the company's survival and growth.It does pay to understand and follow certain guidelines. Job res
3. When beginning to type an email, start with:
a. The addressee’s email address.
b. The message.
c. The addressee’s name.
d. “Yo, dude or dudette!”
Answer: C. Starting a message with the addressee’s name is not only more personal, it will help avoid miscommunication and confusion. If you begin a message without the addressee’s name, the person won’t know if the message is intended for him/her.
4. When writing an email message, paragraphs should:
a. Be long.
b. Be short.
c. Be indented.
d. Be invisible – no one can mess it up that way.
Answer: B. People aren’t willing to invest time reading messages that appear too long or tedious. Short paragraphs appear easier to read because there is more white space. There is also less chance that the reader will miss a point.
5. The best way to make several points in an email is:
a. Include all the points in the first paragraph.
b. Include all the points in the last paragraph.
c. Use lists with bullets or numbers.
d. Put it on a banner and rent an airplane to fly over the office pulling the banner.
Answer: C. If you put more than one point in a paragraph, it may be overlooked. Lists and bullets make your points stand out. They are also easier for the person to see.
6. At the end of an email message, you should include:
a. Only your name.
b. Only your name and company.
c. All your relevant contact information.
d. A picture of your pet python and twin tarantulas.
Answer: C. Provide people with all the information they need to contact you – in whatever way is most convenient for them. They may prefer the telephone or regular mail over email.
7. If you know the recipient reads emails quickly and is often in a hurry, the best way to send a supporting document is:
a. Paste it into the body of the message.
b. Attach it as a separate document.
c. Type slowly.
d. Have it delivered by carrier pigeon.
Answer: A. When the recipient is in a hurry, he/she will be less likely to open an attachment because it takes extra time. The person is more likely to read something that’s pasted right in front of him/her.
8. When sending a message, you should copy (“cc”):
a. Everyone in the department – just in case.
b. Your boss and your boss’ boss – so they know that you’re working hard.
c. Only those people who absolutely need to know.
d. The whole world. Why not? Everyone else does.
Answer: C. The “cc” function is the most abused function in email. Don’t be a pain!
9. When writing a Subject Line:
a. Use something general, such as “Greetings” or “Hello.”
b. Be specific, but brief.
c. Use several sentences.
d. “If you don’t respond, I’ll send Uncle Guido to break your knee caps.”
Answer: B. A generic Subject Line doesn’t tell the recipient anything. The more specific you are, the better chance you have of getting the recipient to open the message.
10. To write a concise email message:
a. Omit wordy phrases.
b. Use very small font (8 point).
c. Type fast.
d. Omit every other letter. “Oi eey ohr lte.”
Answer: A. An effective method for concise writing is to omit unnecessary words. For example, use, “now” instead of “in the immediate future” and “twice” instead of “on two different occasions.”
11. When possible, email messages should be:
a. Extremely detailed, even if the message is quite lengthy.
b. Kept to one screen.
c. Forwarded to the author of a cartoon for future material.
Answer: B. Most readers won’t take time to read more than one screen. The shorter the message is, the better chance you’ll have of getting it read.
12. How much space can typically be viewed in the Subject Line?
a. 25 - 35 characters.
b. 25 – 35 words.
c. 50 – 75 characters.
d. 50 – 75 words.
Answer: A. Characters are defined as every letter or space. In other words, every time you move the space bar, it counts as one character. The subject line that appears in most people’s email will display approximately 25 – 35 charact
Do you have a new small business that is in dire need of some customers? A great way to spread the news about your business is to let people know you are out there. You can’t just sit back and assume that the customers are going to come to you. What if they don’t know that you are out there? You need to create a customer base starting right now, but you can’t do that if no one knows that you have opened the doors. Your world might revolve around your business, but that doesn’t mean that other people have the slightest idea that there is such a business.What you need to do to drum up traffic is put together a marketing campaign. Many people think that you need to have a very technical marketing plan, but you don’t. Flyer printing is a great way to get your information out
c. Use lists with bullets or numbers.
d. Put it on a banner and rent an airplane to fly over the office pulling the banner.
Answer: C. If you put more than one point in a paragraph, it may be overlooked. Lists and bullets make your points stand out. They are also easier for the person to see.
6. At the end of an email message, you should include:
a. Only your name.
b. Only your name and company.
c. All your relevant contact information.
d. A picture of your pet python and twin tarantulas.
Answer: C. Provide people with all the information they need to contact you – in whatever way is most convenient for them. They may prefer the telephone or regular mail over email.
7. If you know the recipient reads emails quickly and is often in a hurry, the best way to send a supporting document is:
a. Paste it into the body of the message.
b. Attach it as a separate document.
c. Type slowly.
d. Have it delivered by carrier pigeon.
Answer: A. When the recipient is in a hurry, he/she will be less likely to open an attachment because it takes extra time. The person is more likely to read something that’s pasted right in front of him/her.
8. When sending a message, you should copy (“cc”):
a. Everyone in the department – just in case.
b. Your boss and your boss’ boss – so they know that you’re working hard.
c. Only those people who absolutely need to know.
d. The whole world. Why not? Everyone else does.
Answer: C. The “cc” function is the most abused function in email. Don’t be a pain!
9. When writing a Subject Line:
a. Use something general, such as “Greetings” or “Hello.”
b. Be specific, but brief.
c. Use several sentences.
d. “If you don’t respond, I’ll send Uncle Guido to break your knee caps.”
Answer: B. A generic Subject Line doesn’t tell the recipient anything. The more specific you are, the better chance you have of getting the recipient to open the message.
10. To write a concise email message:
a. Omit wordy phrases.
b. Use very small font (8 point).
c. Type fast.
d. Omit every other letter. “Oi eey ohr lte.”
Answer: A. An effective method for concise writing is to omit unnecessary words. For example, use, “now” instead of “in the immediate future” and “twice” instead of “on two different occasions.”
11. When possible, email messages should be:
a. Extremely detailed, even if the message is quite lengthy.
b. Kept to one screen.
c. Forwarded to the author of a cartoon for future material.
Answer: B. Most readers won’t take time to read more than one screen. The shorter the message is, the better chance you’ll have of getting it read.
12. How much space can typically be viewed in the Subject Line?
a. 25 - 35 characters.
b. 25 – 35 words.
c. 50 – 75 characters.
d. 50 – 75 words.
Answer: A. Characters are defined as every letter or space. In other words, every time you move the space bar, it counts as one character. The subject line that appears in most people’s email will display approximately 25 – 35 charact
There are many people who wish to get into the mobile oil change business and there are many packages available on the Internet for this. Having been in the mobile auto services business for some 27-years it has always been of interest to me how to best put together the perfect rig or van set up in order to be the most efficient possible.This way you can best service the customer and of course make money too. After all if you are running a small business no matter how small one of your primary goals should be to make money right? Now then, recently I was asked by a gentleman to tell him how much it costs for a complete mobile oil change van and package.Well, we do not sell Mobile Oil Change Vans or products and I cannot imagine what gave him this idea or what led h
8. When sending a message, you should copy (“cc”):
a. Everyone in the department – just in case.
b. Your boss and your boss’ boss – so they know that you’re working hard.
c. Only those people who absolutely need to know.
d. The whole world. Why not? Everyone else does.
Answer: C. The “cc” function is the most abused function in email. Don’t be a pain!
9. When writing a Subject Line:
a. Use something general, such as “Greetings” or “Hello.”
b. Be specific, but brief.
c. Use several sentences.
d. “If you don’t respond, I’ll send Uncle Guido to break your knee caps.”
Answer: B. A generic Subject Line doesn’t tell the recipient anything. The more specific you are, the better chance you have of getting the recipient to open the message.
10. To write a concise email message:
a. Omit wordy phrases.
b. Use very small font (8 point).
c. Type fast.
d. Omit every other letter. “Oi eey ohr lte.”
Answer: A. An effective method for concise writing is to omit unnecessary words. For example, use, “now” instead of “in the immediate future” and “twice” instead of “on two different occasions.”
11. When possible, email messages should be:
a. Extremely detailed, even if the message is quite lengthy.
b. Kept to one screen.
c. Forwarded to the author of a cartoon for future material.
Answer: B. Most readers won’t take time to read more than one screen. The shorter the message is, the better chance you’ll have of getting it read.
12. How much space can typically be viewed in the Subject Line?
a. 25 - 35 characters.
b. 25 – 35 words.
c. 50 – 75 characters.
d. 50 – 75 words.
Answer: A. Characters are defined as every letter or space. In other words, every time you move the space bar, it counts as one character. The subject line that appears in most people’s email will display approximately 25 – 35 charact
Squeeze PagesUsually when potential business associated meet they shake hands, exchange business cards and discuss their businesses. On the internet, however, it is very different. Potential customers can view your website and all your contact information without even meeting you. This is where you may want to use a squeeze page.When someone views your squeeze page it prompts them to leave their contact information behind. If this is not done you may end up losing a lot of profitable business relationships because you do not know the prospects name or know how to contact them. In order to develop that one on one relationship with a prospect a squeeze page is a great solution.In order to get people to leave their information, so you can get to know them, you
c. Type fast.
d. Omit every other letter. “Oi eey ohr lte.”
Answer: A. An effective method for concise writing is to omit unnecessary words. For example, use, “now” instead of “in the immediate future” and “twice” instead of “on two different occasions.”
11. When possible, email messages should be:
a. Extremely detailed, even if the message is quite lengthy.
b. Kept to one screen.
c. Forwarded to the author of a cartoon for future material.
Answer: B. Most readers won’t take time to read more than one screen. The shorter the message is, the better chance you’ll have of getting it read.
12. How much space can typically be viewed in the Subject Line?
a. 25 - 35 characters.
b. 25 – 35 words.
c. 50 – 75 characters.
d. 50 – 75 words.
Answer: A. Characters are defined as every letter or space. In other words, every time you move the space bar, it counts as one character. The subject line that appears in most people’s email will display approximately 25 – 35 character.
13. When responding to a message regarding the best time for a meeting, you should select:
a. Reply All.
b. Reply.
Answer: B. The “Reply All” button will send a response to everyone who was sent the original message. They don’t need to know your schedule. You should “Reply” only to the meeting coordinator. Then, he/she can select the best time and notify everyone.
Score:
13 = You’re perfect. (But, you knew that already.) Keep emailing!
10 -12 = You’re okay. Be a little more cautious, though. You could learn a few tips from my book, Email Etiquette Made Easy (http://www.keepcustomers.com).
7 - 9 = You could use some help. Try my book, Email Etiquette Made Easy (http://www.keepcustomers.com).
Less than 7 = Ugh! Call me now! We’ll schedule your intense therapy immediately.
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