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Added for You - Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
Artists are considered to be poorly paid, but with the turnaround in the media and the explosion of dotcom companies, graphic artists are fast becoming hot commodities and are earning big money. Most traditional graphic artists created print products such as packaging, promotional displays, marketing brochures or books, designed logos for products and businesses, or worked on the visual designs of annual reports and other corporate propaganda. However, modern graphic artists are steadily entering into the lucrative and fast-evolving profession of web design to earn quick riches.According to a 2005 survey by the American Institute of Graphic Artists, entry-level designers at graphic design firms earned a median annual sa
Another morning of job hunting lies ahead of you. You pour a cup of coffee and open the paper to the employment section. With a mixture of anticipation and desperation you pick up a stub of pencil and prepare to target and identify some possible job opportunities.There are less ads to circle this morning and despite the promising words and vague descriptions you have begun to believe that none of these potential employers will seriously consider you. Perhaps they have family or friends or maybe you'll hear once again "I'm afraid you're overqualified for this position".After making a few phone calls you try to get into a positive frame of mind. You head out the door, a folder of resumes in one hand and a
A bad attitude to customer service can literally destroy your business.
So, I thought I'd share my response to what I read on an Internet Marketing Forum recently to illustrate my point.
It started with a genuine request made by someone looking to do the right thing despite having a frustrating run of luck...
"I've been asked for three refunds this WEEK. The product is a proven one that I've sold for 6 months and my refund rate is normally TINY. I have only been asked for four refunds ever. One of the reasons I've been given are crazy - He thought the product in question (which is about creating Income streams) was about Gardening - I kid you not!
I gave the refund because I couldn't think what to say to him, but it brought up the question of refunds? Should you ALWAYS give refunds when requested or do you sometimes argue the point?
So do you ALWAYS give refunds?"
One response which (due to the added fact that other people agreed with it) made me livid was...
"A seller on eBay was asking a similar question to yourself and the response was: 'eBay isn't a branch of Marks & Sparks, tell them to get stuffed!' Brilliant! I have actually used this response myself when dealing with timewaster buyers on eBay (minus the 'get stuffed' bit a
If you are tired of being confined to your office cubicle eight hours a day for at least five days a week, it’s time for you to search for an alternative career- one that can let you manage time at your own pace, allow you to be flexible and even experimental with your approaches, and allow you dictate your own success growth. One of the alternative careers you should consider is the mortgage brokerage business.If going solo still scares you a little and if the thought of letting go of your present company’s benefits is a big consideration, you can choose to have a career as a mortgage broker in established banks and loan facilities. But if you really seek freedom from the constraints of working for a corporation, then
It started with a genuine request made by someone looking to do the right thing despite having a frustrating run of luck...
"I've been asked for three refunds this WEEK. The product is a proven one that I've sold for 6 months and my refund rate is normally TINY. I have only been asked for four refunds ever. One of the reasons I've been given are crazy - He thought the product in question (which is about creating Income streams) was about Gardening - I kid you not!
I gave the refund because I couldn't think what to say to him, but it brought up the question of refunds? Should you ALWAYS give refunds when requested or do you sometimes argue the point?
So do you ALWAYS give refunds?"
One response which (due to the added fact that other people agreed with it) made me livid was...
"A seller on eBay was asking a similar question to yourself and the response was: 'eBay isn't a branch of Marks & Sparks, tell them to get stuffed!' Brilliant! I have actually used this response myself when dealing with timewaster buyers on eBay (minus the 'get stuffed' bit
Does your brand evoke an emotional response? Does your brand create loyalty? What would make your clients eager to pay for your products and services? If you answered “yes” to the first two questions, you don’t need my expertise. However, if you want to know how to attract your perfect client through brand marketing, however, then I’ll help with your online branding strategy.Here are a few tips to help you create an emotional brand that works for you. I call this eBranding (emotional branding).Before reading these tips, be sure to repeat this mantra. Simplify. Simplify. Simplify. It doesn’t have to be complicated to reach the human senses.1. Start with your perfect customer or client in mind. Y. I have only been asked for four refunds ever. One of the reasons I've been given are crazy - He thought the product in question (which is about creating Income streams) was about Gardening - I kid you not!
I gave the refund because I couldn't think what to say to him, but it brought up the question of refunds? Should you ALWAYS give refunds when requested or do you sometimes argue the point?
So do you ALWAYS give refunds?"
One response which (due to the added fact that other people agreed with it) made me livid was...
"A seller on eBay was asking a similar question to yourself and the response was: 'eBay isn't a branch of Marks & Sparks, tell them to get stuffed!' Brilliant! I have actually used this response myself when dealing with timewaster buyers on eBay (minus the 'get stuffed' bit
Indian Stock Market occupied a top slot in 2006, together with an unexpected fluctuation with sudden rise and fall, but maintained the sensex mark. In 2006, the Bombay Stock Exchange crossed the 10,000 level mark. There were speculations amongst the bulls at the Dalal Street (Mumbai) that sensex might cross 14,000 marks, but unfortunately the year 2006 ended with the average 12,500 level. Fundamentally strong, the economy was the main key but raising inflation rate and high crude oil prices applied brakes on its acceleration.The Indian stock market raised to dizzy heights in a span of 194 days, from October 28, 2005 to May 10, 2006, with the BSE sensex rising from 7686 points to 12612 points, a gain of 4962 points. It t
So do you ALWAYS give refunds?"
One response which (due to the added fact that other people agreed with it) made me livid was...
"A seller on eBay was asking a similar question to yourself and the response was: 'eBay isn't a branch of Marks & Sparks, tell them to get stuffed!' Brilliant! I have actually used this response myself when dealing with timewaster buyers on eBay (minus the 'get stuffed' bit
Careers dictate resume formatDifferent careers use different forms of resumes. When you’re working on your resume, beware of services that try to sell you on just one template, regardless of your target career. That’s because formats of resumes really depend on the industry or position that you have. Lawyers have different resumes from professors who have different resumes from actors.Writing resumes depends on what type of job you wantWhen you are trying to advance in your career, it is very important that you tailor your resumes to be consistent with industry wide standards. That’s because recruiters in your field see lots of resumes. If they have to spend too much time looking at yours to
So here's what I wrote...
"This is for all people who think it's funny to treat unhappy customers like a**holes!
I always give refunds when offering an unconditional guarantee - even when the mistake was "their fault". Unconditional is exactly that - without conditions. I also suggest talking first and getting clear exactly why they want their money back - you may be able to save the sale but even if you don't then all feedback is useful, right?
People who automatically assume someone who's made a mistake (or is unhappy) is a "timewaster" need to check their attitude. In fact maybe they shouldn't be in the business at all - because glib remarks, by people who should know better, telling unhappy customers (in one way or another) to "get stuffed" when they want their money back gives us all a bad name.
If your product/service is good, and you've described it accurately (giving samples where possible) then the number of refunds will be low. My experienc
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