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    Employment Law, Part II
    Look here it is, this is America for Americans; English is the spoken language. You must be immunized to come here since we have already gotten rid of major diseases like small pox. You must shower and shave and wash your hands if you work in a restaurant, hot water and soap after using the restroom. Why can’t we enforce the basics? Are we that naive to think that we have come so far this last generation? Look at what this is in reality. It is a joke; a terrible joke; anyone can do a better job than this. If America wants to not enforce it then we can do that too. But if we are going to tell people that we are doing the right thin
    2) Will a portfolio of low-end projects create credibility among high-end clients?

    You've probably heard this advice: "As a new business, your challenge is to build a portfolio. That's more important than charging a high price."

    True.

    But sometimes you'll find yourself creating projects that will brand you as a low-end service professional. For example: Low-end web design clients want simple, fast, easy-to-navigate w

    Web-Based Learning Management Systems Deployed in Customer Support Settings
    In many respects, e-learning has matured as a technology and industry. Today we will look at how web-based learning management systems can and are being used as part of the customer support function in a company or organization.What is a learning management system?Learning management systems (LMSs) are web-based software application platforms used to plan, implement, and assess learning processes related to online and offline training administration and performance management. LMSs provide an instructor a way in which to create and deliver content
    A few weeks ago, I was going through a bunch of subscriber email questions. One question that kept popping up over and over again went like this:

    "I'm just getting started in my new business. My friends suggested pricing below market to build my portfolio. What do you recommend?"

    As usual, my answer would be, "It depends."

    Some profitable service professionals have fond memories of charging low prices when they still checked off the "new business" box at networking events. For example:

    An executive coach told me, "I started my business ten years ago with fifty-dollar resumes. Now I charge $200-$250 an hour and get more business than I can handle."

    A web developer built her reputation through a discount job site, then began working directly with clients. Now she charges a five thousand dollar minimum to design websites.

    Meanwhile other service professionals charge bargain basement prices and never seem to get to the main floor.

    So your friends may be right. Or not.

    I encourage my clients to consider 5 questions:

    (1) What is the range of fees for your service in your market?

    Sometimes you have a "going rate." Everybody expects to pay the rate. Charging well below the market price will be viewed as a sign of desperation.

    Career coaching is a good example. When you pay below $150 for a single hour, you're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy corporate website.

    (2) Will a portfolio of low-end projects create credibility among high-end clients?

    You've probably heard this advice: "As a new business, your challenge is to build a portfolio. That's more important than charging a high price."

    True.

    But sometimes you'll find yourself creating projects that will brand you as a low-end service professional. For example: Low-end web design clients want simple, fast, easy-to-navigate we

    Medical Billing - The Internals Of Software
    The things that medical billing people take for granted. Open up your software, push a button, login. Push another button, get a patient menu. Push another button, pull up a patient. Click, click, click and the process goes on and on. Medical billers have no clue what is actually going on behind the scenes of their software. In the following installments and this is mainly for you tech heads, we're going to show you exactly what goes on behind the scenes with your medical billing software with the main parts of the system. To cover everything would take a lifetime.We'll be covering how patient files get put into the system a
    checked off the "new business" box at networking events. For example:

    An executive coach told me, "I started my business ten years ago with fifty-dollar resumes. Now I charge $200-$250 an hour and get more business than I can handle."

    A web developer built her reputation through a discount job site, then began working directly with clients. Now she charges a five thousand dollar minimum to design websites.

    Meanwhile other service professionals charge bargain basement prices and never seem to get to the main floor.

    So your friends may be right. Or not.

    I encourage my clients to consider 5 questions:

    (1) What is the range of fees for your service in your market?

    Sometimes you have a "going rate." Everybody expects to pay the rate. Charging well below the market price will be viewed as a sign of desperation.

    Career coaching is a good example. When you pay below $150 for a single hour, you're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy corporate website.

    (2) Will a portfolio of low-end projects create credibility among high-end clients?

    You've probably heard this advice: "As a new business, your challenge is to build a portfolio. That's more important than charging a high price."

    True.

    But sometimes you'll find yourself creating projects that will brand you as a low-end service professional. For example: Low-end web design clients want simple, fast, easy-to-navigate w

    You're the Expert, You Fire Him!
    Steve and Ellen had three children: a daughter in New York, another daughter in California, and a son who had stayed around to work in the family company.The couple ran a manufacturing company in Indiana started by the husband's father.Although he was in his nineties, the grandfather still came to the office every day (during the parts of the year when he wasn't in Florida).Like so many family businesses, there were three generations involved simultaneously. The problem? The successor: Steve and Ellen?s son, Stevie.His attitude, now that his sisters had moved away, and since he had stayed in their home town and
    other service professionals charge bargain basement prices and never seem to get to the main floor.

    So your friends may be right. Or not.

    I encourage my clients to consider 5 questions:

    (1) What is the range of fees for your service in your market?

    Sometimes you have a "going rate." Everybody expects to pay the rate. Charging well below the market price will be viewed as a sign of desperation.

    Career coaching is a good example. When you pay below $150 for a single hour, you're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy corporate website.

    (2) Will a portfolio of low-end projects create credibility among high-end clients?

    You've probably heard this advice: "As a new business, your challenge is to build a portfolio. That's more important than charging a high price."

    True.

    But sometimes you'll find yourself creating projects that will brand you as a low-end service professional. For example: Low-end web design clients want simple, fast, easy-to-navigate w

    Interviewing Basics
    Preparation basics for intervieweesLet's face it successful interviewing is much more than just giving the right answers to questions. As with most things, preparation is the key to success. Without proper preparation, you will go into an interview as if you were driving a car blindfolded and on the wrong side of the road.Plan your travel routeThe last thing you want to do is get lost or be late for an interview, so plan your travel route ahead of time. Find out where the interview will take place and decide how you will get there (car, bus, taxi, etc.), then conduct a "trial run" using that mode of transportation.
    hing is a good example. When you pay below $150 for a single hour, you're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy corporate website.

    (2) Will a portfolio of low-end projects create credibility among high-end clients?

    You've probably heard this advice: "As a new business, your challenge is to build a portfolio. That's more important than charging a high price."

    True.

    But sometimes you'll find yourself creating projects that will brand you as a low-end service professional. For example: Low-end web design clients want simple, fast, easy-to-navigate w

    Simple Words
    I recently had a chance to see and feel how a few simple words can really make the difference in changing and enhancing your Customer Service interaction.I had been in Dallas for an extremely exciting and fun convention. (see, already simple words at work. “Exciting and Fun”) I was tired and ready to head home. I arrived at the airport, feet dragging, sleepy and a little early. After waiting two hours, we were boarded and ready to go.After we had pushed from the gate, the captain came on, and I was expecting the usual pre-flight “Welcome to our Airline” spiel, when I was pleasantly surprised.The Captain announces “W
    2) Will a portfolio of low-end projects create credibility among high-end clients?

    You've probably heard this advice: "As a new business, your challenge is to build a portfolio. That's more important than charging a high price."

    True.

    But sometimes you'll find yourself creating projects that will brand you as a low-end service professional. For example: Low-end web design clients want simple, fast, easy-to-navigate websites. In the web business, low-end does not always mean low income. Some entrepreneurs who earn in the high 6 figures (or even 7 figures) have websites that look like their kids put them together for a middle school assignment. They know what appeals to their markets.

    A portfolio of low-end design assignments won't look impressive to a client who's ready to pay premium dollars for a bells and whistles, flash and splash website.

    In theory, you can delight your client by providing a product that's worth ten times what they paid. But that's like offering steak tartare to folks who come to McDonald's seeking Whoppers with cheese.

    You'll invest a lot in materials and labor. And your client will probably hate it.

    (3) Are you attracting testimonials from clients whose names will attract high-end clients?

    Working on a project for a Fortune 1000 company will get you a testimonial you can take to the bank. A project for Small Newbie Productions will not impress larger clients(if you're lucky: don't be surprised if the newbie is more nervous about endorsing you than the big guns).

    (4) Will you gain experience from working for low-budget clients? ?

    You may find that you attract different types of clients at different feel levels. Peek in your neighborhood's $6 haircut shop and then pay a visit to a spa-type salon with haircuts $75 and up.

    Sometimes lower-paying clients can be more demanding and more naive. They're less experienced in business, so they don't "get it" when you ask for testimonials.

    At the other extreme, high-end clients expect more amenities, more service and a certain level of savvy and confidence that they associate with expertise. Personally, I have no problem with

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