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    Dear Customer: I'm Here To Listen!
    A few years ago, a Fortune 500 company struck gold with a marketing theme.It was simple, direct, and it created a competitive advantage. Ads that the company ran said:“We understand the importance of LISTENING.”I happened to be a consultant to the company at the peak of this campaign, and I knew it was committed to walking the walk, not just talking the talk. It mandated that empl
    e), useful, evergreen (i.e. something that you won't need to update very often) giveaway on some topic related to your company's expertise. It doesn't have to be ground-breaking, just something that a person with an interest in your newsletter would find valuable. Here's a link to a few that I've done to get you thinking.
    (http://www.bluepenguindevelopment.com/services/resources.html)
    2. Post the document on your web site.
    3. When you send a welcome e-mail to new subscribers, include a short description and a direct link to the document on your web site. I include it as part
    Telephone Etiquette
    The telephone is still a key method of communication & thus proper telephone techniques an important part of a top-notch business. On a phone call the only impression a customer gets is that of your voice and the manner in which you speak. In order to project the most positive & friendly image one should follow the simple tips below.Make sure to be prepared for all calls and have a positive att
    "Candy-coated popcorn, peanuts and a prize, that's what you get in Cracker Jack!"

    I ate a lot of candy when I was a kid. Halloween, birthday parties, trips to the corner store… if there was candy to be had, I was there.

    Granted, this was in the days before it was well understood that too much sugar can turn even the most docile child into a foul-mouthed psychopath (or, over time, a marketing consultant). Either way, I couldn't get enough.

    One of my favorites was Cracker Jack, a disturbing conglomeration of candy-coated popcorn and peanuts, which was consumed in three distinct phases:

    Phase 1: Eating the Cracker Jacks.
    Phase 2: Wiping your hands on your pants to remove the "candy coat."
    Phase 3: Opening your prize.

    Looking back, I realize now that Cracker Jack – and I haven't done any research, this is just my personal opinion – stunk. Compared to the celestial fluffiness of a Three Musketeers, or the inspired pairing of chocolate and peanut butter that is the Reese's Peanut Butter Cup, Cracker Jack, and all its related gooeyness, should rightfully have been wiped off the face of the Earth sometime back in the Nixon administration.

    But it wasn't, and kids still want it. Why? You know why… it's the free prize! Like the annoying guy you hung around with in college simply because he had a car, kids hang around with Cracker Jack for the prize.

    And it's not just kids – we all like getting an unexpected bonus. It makes us feel special, it adds some excitement to our lives, it gives us something to talk about.

    Which is why, whether or not the content of your E-Newsletter is also a sticky mess, I recommend giving something of value – instantly and at no charge – to new newsletter subscribers.

    Not so much as an incentive (i.e. "Sign up for the newsletter and we'll give you this special report"), but more as an unexpected thank you for those who have already signed on.

    Is it a high value gift? Not in particular, but then again, neither is a plastic whistle in a box of candy. The high value is in the gesture itself; a welcome aboard and hearty handshake to those who have chosen to join your list of esteemed readers.

    Here are the steps involved:


    1. Write a brief (one or two page), useful, evergreen (i.e. something that you won't need to update very often) giveaway on some topic related to your company's expertise. It doesn't have to be ground-breaking, just something that a person with an interest in your newsletter would find valuable. Here's a link to a few that I've done to get you thinking.
    (http://www.bluepenguindevelopment.com/services/resources.html)
    2. Post the document on your web site.
    3. When you send a welcome e-mail to new subscribers, include a short description and a direct link to the document on your web site. I include it as part
    Five Secrets to Becoming the Perfect Employee That Everyone Wants - Part One
    With ever increasing deadlines, decreasing resources, and changing workplaces, sometimes it can be challenging to be a good employee, much less a perfect employee. The employee who can rise above the everyday problems and embrace challenges will be the person that every employer wants.The following are five secrets to being the perfect employee everyone wants:1. Respect. Respect
    consumed in three distinct phases:

    Phase 1: Eating the Cracker Jacks.
    Phase 2: Wiping your hands on your pants to remove the "candy coat."
    Phase 3: Opening your prize.

    Looking back, I realize now that Cracker Jack – and I haven't done any research, this is just my personal opinion – stunk. Compared to the celestial fluffiness of a Three Musketeers, or the inspired pairing of chocolate and peanut butter that is the Reese's Peanut Butter Cup, Cracker Jack, and all its related gooeyness, should rightfully have been wiped off the face of the Earth sometime back in the Nixon administration.

    But it wasn't, and kids still want it. Why? You know why… it's the free prize! Like the annoying guy you hung around with in college simply because he had a car, kids hang around with Cracker Jack for the prize.

    And it's not just kids – we all like getting an unexpected bonus. It makes us feel special, it adds some excitement to our lives, it gives us something to talk about.

    Which is why, whether or not the content of your E-Newsletter is also a sticky mess, I recommend giving something of value – instantly and at no charge – to new newsletter subscribers.

    Not so much as an incentive (i.e. "Sign up for the newsletter and we'll give you this special report"), but more as an unexpected thank you for those who have already signed on.

    Is it a high value gift? Not in particular, but then again, neither is a plastic whistle in a box of candy. The high value is in the gesture itself; a welcome aboard and hearty handshake to those who have chosen to join your list of esteemed readers.

    Here are the steps involved:


    1. Write a brief (one or two page), useful, evergreen (i.e. something that you won't need to update very often) giveaway on some topic related to your company's expertise. It doesn't have to be ground-breaking, just something that a person with an interest in your newsletter would find valuable. Here's a link to a few that I've done to get you thinking.
    (http://www.bluepenguindevelopment.com/services/resources.html)
    2. Post the document on your web site.
    3. When you send a welcome e-mail to new subscribers, include a short description and a direct link to the document on your web site. I include it as part
    The Five Words That Will Kill Your Service Business
    “Is my vehicle ready, yet?” may seem like pretty innocuous words. However, these are the five little words that could hurt your dealership’s bottom-line. Anytime your customer initiates a call AFTER the promised delivery time, you have damaged your image in your customer’s heart and mind. Granted, if our answer is “Yes, Mr. Jones, I was just about to give you a call. We have completed all the work
    th sometime back in the Nixon administration.

    But it wasn't, and kids still want it. Why? You know why… it's the free prize! Like the annoying guy you hung around with in college simply because he had a car, kids hang around with Cracker Jack for the prize.

    And it's not just kids – we all like getting an unexpected bonus. It makes us feel special, it adds some excitement to our lives, it gives us something to talk about.

    Which is why, whether or not the content of your E-Newsletter is also a sticky mess, I recommend giving something of value – instantly and at no charge – to new newsletter subscribers.

    Not so much as an incentive (i.e. "Sign up for the newsletter and we'll give you this special report"), but more as an unexpected thank you for those who have already signed on.

    Is it a high value gift? Not in particular, but then again, neither is a plastic whistle in a box of candy. The high value is in the gesture itself; a welcome aboard and hearty handshake to those who have chosen to join your list of esteemed readers.

    Here are the steps involved:


    1. Write a brief (one or two page), useful, evergreen (i.e. something that you won't need to update very often) giveaway on some topic related to your company's expertise. It doesn't have to be ground-breaking, just something that a person with an interest in your newsletter would find valuable. Here's a link to a few that I've done to get you thinking.
    (http://www.bluepenguindevelopment.com/services/resources.html)
    2. Post the document on your web site.
    3. When you send a welcome e-mail to new subscribers, include a short description and a direct link to the document on your web site. I include it as part
    7 Powerful Telemarketing Tips to Help You Create Raving Fans (First Part)
    Success is down to you.This is no time for being shy!It's about telemarketing accountability. So your first accountability is to yourself. You are accountable for giving the very finest impression about your organisation.1. Instead of pitching your services, analyze the possibilities for a mutual exchange of values. When engaging with a prospect look for the chance of long-term re
    – instantly and at no charge – to new newsletter subscribers.

    Not so much as an incentive (i.e. "Sign up for the newsletter and we'll give you this special report"), but more as an unexpected thank you for those who have already signed on.

    Is it a high value gift? Not in particular, but then again, neither is a plastic whistle in a box of candy. The high value is in the gesture itself; a welcome aboard and hearty handshake to those who have chosen to join your list of esteemed readers.

    Here are the steps involved:


    1. Write a brief (one or two page), useful, evergreen (i.e. something that you won't need to update very often) giveaway on some topic related to your company's expertise. It doesn't have to be ground-breaking, just something that a person with an interest in your newsletter would find valuable. Here's a link to a few that I've done to get you thinking.
    (http://www.bluepenguindevelopment.com/services/resources.html)
    2. Post the document on your web site.
    3. When you send a welcome e-mail to new subscribers, include a short description and a direct link to the document on your web site. I include it as part
    Online Printing is Your Access to High-Quality Prints
    Almost everything can be done online with the advent of the internet. There are online communities, portals, and hundred of online shops and services that one can access with just the click of a mouse.Going online allows you to virtually venture out and discover new worlds. It also allows one to accomplish various tasks, form ordering food, banking, and printing online. Yes, online printing is
    e), useful, evergreen (i.e. something that you won't need to update very often) giveaway on some topic related to your company's expertise. It doesn't have to be ground-breaking, just something that a person with an interest in your newsletter would find valuable. Here's a link to a few that I've done to get you thinking.
    (http://www.bluepenguindevelopment.com/services/resources.html)
    2. Post the document on your web site.
    3. When you send a welcome e-mail to new subscribers, include a short description and a direct link to the document on your web site. I include it as part of the welcome e-mail "P.S.," so that it stands out a little bit more.

    That's it. It costs you nothing, is entirely automated, and is sure to lift the spirits of your sticky-fingered readers.

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.added4u.com/article/16790/added4u-Eyes-On-The-Prize.html">Eyes On The Prize</a>

    BB link (for phorums):
    [url=http://www.added4u.com/article/16790/added4u-Eyes-On-The-Prize.html]Eyes On The Prize[/url]

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