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Added for You - How Do You Manage the 'Unmeasurable'?
5 Steps to Creating and Achieving Your Personal Development Plan it, this time around. And it's sometimes possible in the short term to produce apparently good bottom-line results by using inappropriate business practices, which will in the longer term actually damage your business.A personal development plan helps you to grow and achieve. So why do so few people take the time to create one? Two potential reasons are:• Lack of know how• Fear of limiting themselvesThere are 5 key steps in creating a personal development plan1. Do a personal stock-take of your strengths and development needs. As well as your own assessment get the input of others. They can often see talents that you are not aware of or are failing to fully utilise.2. Think about what development will help you most in achieving your professional and personal goals. So how do You Measure the ‘Other Stuff'? Quantifiable stuff has to be measured in business, it's true. You'd be failing in your accountability to your bosses, your bankers and your shareholders if you didn't do it. And by and large most business leaders make a pretty good job of measuring the results these people wish to see. But these alone don't tell you that everything you want to happen is happening. What about teamwork, values, customer service, people's attitudes? Of course, if a thing is worth doing, the value will fall to the bottom line - eventually. However, bottom-line results take longer to show up - they are ‘lagging indicators' of business success. By the time you've missed your revenue target, it's by definition too late to do something about it, this time around. And it's sometimes possible in the short term to produce apparently good bottom-line results by using inappropriate business practices, which will in the longer term actually damage your business. So how do You Measure the ‘Other Stuff'?< Quantifiable stuff has to be measured in business, it's true. You'd be failing in your accountability to your bosses, your bankers and your shareholders if you didn't do it. And by and large most business leaders make a pretty good job of measuring the results these people wish to see. But these alone don't tell you that everything you want to happen is happening. What about teamwork, values, customer service, people's attitudes? Of course, if a thing is worth doing, the value will fall to the bottom line - eventually. However, bottom-line results take longer to show up - they are ‘lagging indicators' of business success. By the time you've missed your revenue target, it's by definition too late to do something about it, this time around. And it's sometimes possible in the short term to produce apparently good bottom-line results by using inappropriate business practices, which will in the longer term actually damage your business. So how do You Measure the ‘Other Stuff'? But these alone don't tell you that everything you want to happen is happening. What about teamwork, values, customer service, people's attitudes? Of course, if a thing is worth doing, the value will fall to the bottom line - eventually. However, bottom-line results take longer to show up - they are ‘lagging indicators' of business success. By the time you've missed your revenue target, it's by definition too late to do something about it, this time around. And it's sometimes possible in the short term to produce apparently good bottom-line results by using inappropriate business practices, which will in the longer term actually damage your business. So how do You Measure the ‘Other Stuff'? So how do You Measure the ‘Other Stuff'? So how do You Measure the ‘Other Stuff'? How do you measure that you are making progress in all those good things you instinctively know are at the root of a successful, satisfying, sustainable business? It may seem that these things cannot be measured, but if you ‘know it when you see it', then you are using a set of criteria. You might dismiss it as ‘gut feel', but that would be a mistake. You will find there is a remarkable correlation between people's ‘gut feel' about what constitutes great teamwork, or good customer service, for example. People are by and large operating from a set of reproducible criteria. With a bit of rigorous thinking, you can come up with a set of clear objective statements for the target behaviour. Then it's a short step to being able to note instances of the behaviour being employed, to setting targets for increasing the incidence of the behaviour, and to creating plans for improving performance. What Might it Look Like in Practice? Let's look at the area of Performance. Some Performance targets - what concrete, tangible,
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