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  • Added for You - Poor Business Planning; Lost Opportunities

    Customer Service Tips - Serving Without Burnout
    Customer service is essential for the success of your business. Yet many small businesses or solo-shops crash and burn because they confuse customer service with customer tyranny. They imagine that serving customers means giving into endless demands.If you're troubled by customer service issues, try this exercise, an adaptation of Byron Katie's "Work" to business issues.Write down the statement, "I have to satisfy all my customers all the time, and that means..."EXAMPLE: "I have to satisfy all my customers, and that means that I need to accede to all of their requests. Since I can't possibly do that, I'll eith
    and financing sources and costs is required.

    If the skills required to create these models are not available in the organisation, they should be hired. The importance of having accurate financial data on business planning cannot be overstated.

    Although, it is equally important to recognise that business planning should not get in front of the data available. That is, if the data available is only at the high level, the planning regrettably must be at high level. The corollary of course, is

    Minimize Resistance and Manage Change
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    Business planning is a bore to most organisations. It is seen in many cases as an annual chore to be completed under duress of the chief executive officer, board or other stakeholders.

    It should be seen however, as an opportunity to clear away the cobwebs of day to day management and supervision. It is the one time that the leaders of the organisation are able to reflect on their current operating environment and plan for the future.

    Much of the apparent drudgery of business planning comes from the poor, if any, processes adopted in business or corporate planning. Business planning does not have to be complex, but it does take process, thought and data.

    The bulk of business planning should be completed over two to three days away from the day to day management. Prior to the “away days” preparation in the form of an analysis of current performance against financial, employee, customer and community KPIs and the development of a model of financial inputs and outputs can be completed.

    A worthy starting point for a business planning session is to reconfirm what business the organisation is in. This somewhat obvious step is often revealing as organisations tend to slide from their original purpose over time. Alternatively, the environment in which they operate changes enough to make their business model irrelevant.

    Business planning processes are well documented. They tend to follow a well worn path of planning. The path is usually Mission/Vision, current performance, SWOT, goals, strategies, marketing and sales plan, operational plan, research and development plan, people development plan, funding plan, financial projections and action plan.

    To make the most out of an away day, the leadership team needs to come prepared with an excel spreadsheet of profit and cash flow over the last four years and a prospective balance sheet. Also, an excel model of the component parts of sales, direct costs, indirect costs, capital investments, depreciation schedule, interest taxes and financing sources and costs is required.

    If the skills required to create these models are not available in the organisation, they should be hired. The importance of having accurate financial data on business planning cannot be overstated.

    Although, it is equally important to recognise that business planning should not get in front of the data available. That is, if the data available is only at the high level, the planning regrettably must be at high level. The corollary of course, is t

    The Top Ten Reasons Why Size Matters When You're Considering Your Career
    1. Work/life Balance. This is something both companies and employees are striving for. Employees want a life and companies want to avoid costly burnout that affects productivity and quality. Fortune’s 2005 “100 Best Companies to Work For” showcased how culture is key. Using criteria that included benefit programs, health care and paid time off, the 100 best were broken out between 37 large companies; 34 mid-sized companies and 29 small companies demonstrating that good things can come in all sizes.2. Resources. Resources and support are indicated as key reasons large organizations can attract accomplished professionals. Tr
    rom the poor, if any, processes adopted in business or corporate planning. Business planning does not have to be complex, but it does take process, thought and data.

    The bulk of business planning should be completed over two to three days away from the day to day management. Prior to the “away days” preparation in the form of an analysis of current performance against financial, employee, customer and community KPIs and the development of a model of financial inputs and outputs can be completed.

    A worthy starting point for a business planning session is to reconfirm what business the organisation is in. This somewhat obvious step is often revealing as organisations tend to slide from their original purpose over time. Alternatively, the environment in which they operate changes enough to make their business model irrelevant.

    Business planning processes are well documented. They tend to follow a well worn path of planning. The path is usually Mission/Vision, current performance, SWOT, goals, strategies, marketing and sales plan, operational plan, research and development plan, people development plan, funding plan, financial projections and action plan.

    To make the most out of an away day, the leadership team needs to come prepared with an excel spreadsheet of profit and cash flow over the last four years and a prospective balance sheet. Also, an excel model of the component parts of sales, direct costs, indirect costs, capital investments, depreciation schedule, interest taxes and financing sources and costs is required.

    If the skills required to create these models are not available in the organisation, they should be hired. The importance of having accurate financial data on business planning cannot be overstated.

    Although, it is equally important to recognise that business planning should not get in front of the data available. That is, if the data available is only at the high level, the planning regrettably must be at high level. The corollary of course, is

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    p>

    A worthy starting point for a business planning session is to reconfirm what business the organisation is in. This somewhat obvious step is often revealing as organisations tend to slide from their original purpose over time. Alternatively, the environment in which they operate changes enough to make their business model irrelevant.

    Business planning processes are well documented. They tend to follow a well worn path of planning. The path is usually Mission/Vision, current performance, SWOT, goals, strategies, marketing and sales plan, operational plan, research and development plan, people development plan, funding plan, financial projections and action plan.

    To make the most out of an away day, the leadership team needs to come prepared with an excel spreadsheet of profit and cash flow over the last four years and a prospective balance sheet. Also, an excel model of the component parts of sales, direct costs, indirect costs, capital investments, depreciation schedule, interest taxes and financing sources and costs is required.

    If the skills required to create these models are not available in the organisation, they should be hired. The importance of having accurate financial data on business planning cannot be overstated.

    Although, it is equally important to recognise that business planning should not get in front of the data available. That is, if the data available is only at the high level, the planning regrettably must be at high level. The corollary of course, is

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    Even those that are lost with the Net still have heard of eBay. This site blew up in the late 1990s as millions of people found how easy it was to sell things and people found out how fun it was to find unique items on eBay. Regardless of what you needed or just wanted it could be found on eBay, and for anything you had there was a person willing to buy it. eBay quickly became the top player and representation of what could be possible on the Internet. When you consider the money going in and out of eBay it's easy to see why it didn't take much time for a few smart folks wanting financial liberty to find out how they could profit
    goals, strategies, marketing and sales plan, operational plan, research and development plan, people development plan, funding plan, financial projections and action plan.

    To make the most out of an away day, the leadership team needs to come prepared with an excel spreadsheet of profit and cash flow over the last four years and a prospective balance sheet. Also, an excel model of the component parts of sales, direct costs, indirect costs, capital investments, depreciation schedule, interest taxes and financing sources and costs is required.

    If the skills required to create these models are not available in the organisation, they should be hired. The importance of having accurate financial data on business planning cannot be overstated.

    Although, it is equally important to recognise that business planning should not get in front of the data available. That is, if the data available is only at the high level, the planning regrettably must be at high level. The corollary of course, is

    6 Ways To Get More Sales From Your Advertisement
    To bring great sales success, a great advertising technique is not the only parameter. You must know what it is that your customers are actually buying. They are not buying your product or service, they are buying what it will do for them. Use the answers to this to set up your advertising masterpiece.1. Offer an impressive benefit for the clientIt must not be related to the product or service on offer. This is the most important of the 6 ways. It must be a primary customer benefit...for the person. For example a free garage inspection; emphasise the safety benefits for the family etc. If you're selling books
    and financing sources and costs is required.

    If the skills required to create these models are not available in the organisation, they should be hired. The importance of having accurate financial data on business planning cannot be overstated.

    Although, it is equally important to recognise that business planning should not get in front of the data available. That is, if the data available is only at the high level, the planning regrettably must be at high level. The corollary of course, is that the action plan must include activities to improve the granularity of the data.

    The first day of an “away day” concentrates on understanding the current performance. Leaders ensure that they understand the inter-relationships of the existing marketing, sales, operational, research and development and people development activities. They must understand the strengths, weaknesses, opportunities and threats in the markets in which they operate.

    Government departments and ministries are not immune from this necessity of analysis. They may not receive payment for many of their services, but they do have services, customers, cost and people development activities which interact not only with other ministries and departments but also with the public and public companies.

    The second day of an “away day” concentrates on the “so where do we want to be” discussion and brainstorming. This should be a day free from restrictions of the present. It should concentrate on using the strengths of the organisation or eliminating the weaknesses of the organisation to achieve the goals and vision of the organisation.

    The third day of the “away day” concentrates on the capacity constraints that would either stop some of the strategies and tactics developed on day two from ever being realised or are needed to be developed to be able to reach the goals and vision. The capacity enhancements will include capital investment, recruitment, process re-engineering, competency development, data gathering and performance management, to name a few.

    The key to this part of the planning is to be realistic about the time required to develop and the resources to manage the development of the capacity. The resources will include money and people and occasionally systems, which requires policy and process documentation and people and money.

    After the “away day” the leaders should communicate the outcomes to their subordinates and ask them to model and understand the ramifications of adopting any of

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