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Added for You - From Stale to Fresh: 5 Simple Ways to Invigorate Your Team
If you’re like most people, you’ve never written a press release to call attention to a success you’ve had.And rightly so.But some of you should be sending out press releases or encouraging your company to promote things that you and your group are doing because they are significant.And most of you can be doing the next best thing to a press release:The periodic noteAn old friend of mine would mail a note to all of her friends bring them up-to-date on the things that were going on in her life, her professional successes, accomplishments and, occasionally, the frustrations. It allowed her to s
Keeping them Keen
Boosting the performance of your team is achievable when you give people a common framework for understanding the attitude factors that lead to success. The F.R.E.S.H. approach formula can help you do that. It is a simple, 5 step process that can be applied to any organisation and adapted to suit the needs of staff and managers alike.
The F.R.E.S.H. approach is all about:
Forward thinking The best way to stop living in the past is to have a clear vision of the future. This allows you to recognise opportunities when they come along.
Resilient The ability to bounce back from the ups and downs of life is vital. Avoid becoming an emotional yo-yo by understanding how t
All business begins and ends with the customer. The company with the most customers wins, which is why successful companies know that the real marketing begins after the initial sale has been made. They know doing everything possible to retain the trust and the business of current customers is the essence of marketing.People like to do business with companies that: truly value them as customers; know them by name and buying preference; regularly consult them as to their satisfaction with purchases; ask for their preferences regarding future products and services; handle complaints and inquiries promptly.All busin
It used to be that the biggest staffing problem organisations had to deal with was high turnover. Today, the real issue is engagement . . . finding a way to get staff to do more than just turn up to work physically. It’s about finding ways to engage them mentally and emotionally. It’s finding a way to take a stale attitude and freshen it up.
For some organisations lack of engagement is an ongoing issue, perhaps due to the nature of the work people are employed to do. For others it is more circumstantial, such as staff coping with busy periods, adapting to change or even just getting out of a rut. Even organisations with highly motivated staff can find they still benefit from the occasional boost to their motivation levels.
Whatever the cause the result is the same: lack of engagement is a real issue with real costs attached. A survey of 50,000 employees by the Corporate Leadership Council in 2004 found that only 11% said they were fully engaged at work, 76% knew they could demonstrate more commitment and 13% described themselves as actively disengaged. Imagine if you could increase the productivity of 89% of your people, simply by finding a way to engage them.
What happens when people aren’t engaged
We’ve all experienced the disengaged worker at some point. They’re the person doing the minimum, blaming others for mistakes and generally creating a negative environment around them. In other words, they are S.T.A.L.E.:
Stressed,
Tired
and
Lacking
Enthusiasm
What’s really happening here is an imbalance in their skills to attitude ratio. So what happens when these two important factors are not in harmony?
“Green” When most people start a new job (even if they have prior experience elsewhere) they have lots of enthusiasm but lack the skills to do the job.
“Keen” As they develop their skills they move towards the ideal combination of ability and enthusiasm . . . I like my job and I know how to do it.
“Mean” They still have the skills to do the job but not the enthusiasm for it. This could be a temporary situation or something more permanent.
“Has Been” Spend too long in “Mean” and risk entering the final phase when not only is their enthusiasm long gone, but now their skills have slipped due to a lack of interest in staying up to date.
Imagine if all your team were Keen
Isn’t that be every manager’s dream . . . a team of people who all enjoy their job and know how to do it. Imagine the impact it would have on turnover and sick leave, which would lead to lower error rates, greater customer satisfaction and higher sales figures. The end result would be a dramatic increase to the bottom line results of your organisation.
Imagine also the impact it would have on your role as a manager. It would free up your time from dealing with staffing issues and allow you to work on some truly exciting and innovative projects. The question is how do you achieve it?
Keeping them Keen
Boosting the performance of your team is achievable when you give people a common framework for understanding the attitude factors that lead to success. The F.R.E.S.H. approach formula can help you do that. It is a simple, 5 step process that can be applied to any organisation and adapted to suit the needs of staff and managers alike.
The F.R.E.S.H. approach is all about:
Forward thinking The best way to stop living in the past is to have a clear vision of the future. This allows you to recognise opportunities when they come along.
Resilient The ability to bounce back from the ups and downs of life is vital. Avoid becoming an emotional yo-yo by understanding how t
Everyone knows that the sports team with the highest morale wins. In fact, every manager wants high morale in his/her group. So why do most managers create low morale in their employees? In truth, given the societal, educational and workplace related influences, it would be amazing if managers did not create low morale and severely damage employee motivation.From birth, most of us are told what to do. We receive a rather overwhelming number of orders, directions and policies from those who believe we should follow their dictates; parents, teachers, churches, government and finally bosses in the workplace. This is co
Whatever the cause the result is the same: lack of engagement is a real issue with real costs attached. A survey of 50,000 employees by the Corporate Leadership Council in 2004 found that only 11% said they were fully engaged at work, 76% knew they could demonstrate more commitment and 13% described themselves as actively disengaged. Imagine if you could increase the productivity of 89% of your people, simply by finding a way to engage them.
What happens when people aren’t engaged
We’ve all experienced the disengaged worker at some point. They’re the person doing the minimum, blaming others for mistakes and generally creating a negative environment around them. In other words, they are S.T.A.L.E.:
Stressed,
Tired
and
Lacking
Enthusiasm
What’s really happening here is an imbalance in their skills to attitude ratio. So what happens when these two important factors are not in harmony?
“Green” When most people start a new job (even if they have prior experience elsewhere) they have lots of enthusiasm but lack the skills to do the job.
“Keen” As they develop their skills they move towards the ideal combination of ability and enthusiasm . . . I like my job and I know how to do it.
“Mean” They still have the skills to do the job but not the enthusiasm for it. This could be a temporary situation or something more permanent.
“Has Been” Spend too long in “Mean” and risk entering the final phase when not only is their enthusiasm long gone, but now their skills have slipped due to a lack of interest in staying up to date.
Imagine if all your team were Keen
Isn’t that be every manager’s dream . . . a team of people who all enjoy their job and know how to do it. Imagine the impact it would have on turnover and sick leave, which would lead to lower error rates, greater customer satisfaction and higher sales figures. The end result would be a dramatic increase to the bottom line results of your organisation.
Imagine also the impact it would have on your role as a manager. It would free up your time from dealing with staffing issues and allow you to work on some truly exciting and innovative projects. The question is how do you achieve it?
Keeping them Keen
Boosting the performance of your team is achievable when you give people a common framework for understanding the attitude factors that lead to success. The F.R.E.S.H. approach formula can help you do that. It is a simple, 5 step process that can be applied to any organisation and adapted to suit the needs of staff and managers alike.
The F.R.E.S.H. approach is all about:
Forward thinking The best way to stop living in the past is to have a clear vision of the future. This allows you to recognise opportunities when they come along.
Resilient The ability to bounce back from the ups and downs of life is vital. Avoid becoming an emotional yo-yo by understanding how t
Do you have a difficult time determining what does not go in your job resume? The rule of thumb is to only put enough information about your qualifications in your resume in order to get the employer interested enough to contact you about an interview.If the information doesn’t highlight your qualifications, keep it out. Many people make the mistake of putting the word "Resume" on their resume. This isn’t necessary, since the employer will only have to look at your resume to know what it is.Personal InformationAny personal information should be left out also. For example:
Stressed,
Tired
and
Lacking
Enthusiasm
What’s really happening here is an imbalance in their skills to attitude ratio. So what happens when these two important factors are not in harmony?
“Green” When most people start a new job (even if they have prior experience elsewhere) they have lots of enthusiasm but lack the skills to do the job.
“Keen” As they develop their skills they move towards the ideal combination of ability and enthusiasm . . . I like my job and I know how to do it.
“Mean” They still have the skills to do the job but not the enthusiasm for it. This could be a temporary situation or something more permanent.
“Has Been” Spend too long in “Mean” and risk entering the final phase when not only is their enthusiasm long gone, but now their skills have slipped due to a lack of interest in staying up to date.
Imagine if all your team were Keen
Isn’t that be every manager’s dream . . . a team of people who all enjoy their job and know how to do it. Imagine the impact it would have on turnover and sick leave, which would lead to lower error rates, greater customer satisfaction and higher sales figures. The end result would be a dramatic increase to the bottom line results of your organisation.
Imagine also the impact it would have on your role as a manager. It would free up your time from dealing with staffing issues and allow you to work on some truly exciting and innovative projects. The question is how do you achieve it?
Keeping them Keen
Boosting the performance of your team is achievable when you give people a common framework for understanding the attitude factors that lead to success. The F.R.E.S.H. approach formula can help you do that. It is a simple, 5 step process that can be applied to any organisation and adapted to suit the needs of staff and managers alike.
The F.R.E.S.H. approach is all about:
Forward thinking The best way to stop living in the past is to have a clear vision of the future. This allows you to recognise opportunities when they come along.
Resilient The ability to bounce back from the ups and downs of life is vital. Avoid becoming an emotional yo-yo by understanding how t
“Service that delights is the only thing that counts today-everything else is window dressing.” – Unknown DID you know that having twenty-four hour room service and a concierge is all you need to call yourself a “luxury hotel”? Seems like that would be the bare minimum, doesn’t it?According to Price Waterhouse Coopers global hospitality and leisure analyst, Bjorn Hanson, you still get the best service from a bed-and-breakfast. “The owner lives on word of mouth and can’t afford an unhappy guest,” says Hanson.It’s because B&B owners take initiative to put the little “something extra” into the PEF, something that
Imagine if all your team were Keen
Isn’t that be every manager’s dream . . . a team of people who all enjoy their job and know how to do it. Imagine the impact it would have on turnover and sick leave, which would lead to lower error rates, greater customer satisfaction and higher sales figures. The end result would be a dramatic increase to the bottom line results of your organisation.
Imagine also the impact it would have on your role as a manager. It would free up your time from dealing with staffing issues and allow you to work on some truly exciting and innovative projects. The question is how do you achieve it?
Keeping them Keen
Boosting the performance of your team is achievable when you give people a common framework for understanding the attitude factors that lead to success. The F.R.E.S.H. approach formula can help you do that. It is a simple, 5 step process that can be applied to any organisation and adapted to suit the needs of staff and managers alike.
The F.R.E.S.H. approach is all about:
Forward thinking The best way to stop living in the past is to have a clear vision of the future. This allows you to recognise opportunities when they come along.
Resilient The ability to bounce back from the ups and downs of life is vital. Avoid becoming an emotional yo-yo by understanding how t
Remember the days when you were in high school or college and you had to write a term paper with a typewriter. Actually, some of you reading this article have never seen a typewriter let alone have used one. Technology has changed so fast that equipment that was “cool” and expensive in its day is now given away for pennies on the dollar at a flea market.Now enter the age of internet job search. In the past, it was sufficient to have a resume to submit to Human Resources (HR) via fax, mail or simply hand it to a friend to give to HR. Well, those days are over and you need a better method, unless you want to remain unempl
Keeping them Keen
Boosting the performance of your team is achievable when you give people a common framework for understanding the attitude factors that lead to success. The F.R.E.S.H. approach formula can help you do that. It is a simple, 5 step process that can be applied to any organisation and adapted to suit the needs of staff and managers alike.
The F.R.E.S.H. approach is all about:
Forward thinking The best way to stop living in the past is to have a clear vision of the future. This allows you to recognise opportunities when they come along.
Resilient The ability to bounce back from the ups and downs of life is vital. Avoid becoming an emotional yo-yo by understanding how to separate what happens to you from who you are as a person
Enthusiastic Nothing worthwhile can be achieved without enthusiasm. Tapping into the passion that lies within all of us is the key to maintaining high levels of enthusiasm.
Stretching Get out of your comfort zone and experience the freedom that comes with it. Find ways to stretch your symbolically and you will see results.
Holistic Keeping it all in balance will ensure your ongoing success. Learn to recognise the dangers signs when you are out of balance in the 6 key areas of life.
How to move from S.T.A.L.E. to F.R.E.S.H.
So now you’ve recognised the problem and the solution, what’s next? How do you Implement the F.R.E.S.H. approach in your organisations?
There are 3 easy steps in the process:
1. Understand the role of attitude at work
2. Give meaning to each factor in the F.R.E.S.H. approach
3. Provide people with practical ways to use the concepts on a daily basis
So if you want to see the results of a workforce that has a renewed sense of purpose and a higher level of engagement, visit my website, sign up for my free monthly email newsletter “A fresh approach” and receive a complimentary copy of my ebook “It’s all about attitude”.
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