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Added for You - The Power of the Written Word
I was speaking to group in Atlanta recently and this phrase was stated to me after my speech by one of my audience members….”Culture eats strategy for lunch”.I was compelled by what this meant, especially as regards processes such as customer service. Simply put, the statement implies that companies who establish a particular culture in their business will be superior in practice than those who forsake culture for strategy or process. Culture will win every time.Take a look at the finest companies in providing service, such as LL Bean, Nordstrom, The Ritz-Carlton, Chick-fil-A and others. A close look will reflect an actual culture that permeates throughout the entire organization from top to bottom. It is not their process that sets them apart, it is the way that they deliver their product or servi
a. “The Attention Economy” authored by Accenture consultants Thomas Davenport and John Beck. This book delves into the critical importance of understanding both sides of the attention equation: “getting and holding the attention of information-flooded employees, consumers, and stockholders, and on parceling out their own attention in the face of overwhelming options. The resolution: learn to manage this critical yet finite resource, of fail.
b. “The World Is Flat” authored by three time Pulitzer Prize winner and New York Times journalist Thomas L. Friedman. This book begins with a historical view of
Employees work as they were told to do. This is not to say that they are lazy, they just do not see the need to do more. After all, a good work and an excellent one will not affect the figures in their pay slip. So if you want to tap excitement to your employees, make them perform well, increase their motivation level, and let them bring out their full potential, create incentive programs.Steps in creating incentive program:1. Create a structure – Structure is important to avoid miscommunication. This will allow you to define properly the important details of your incentive program.a. Set a goal. Ask yourself, "Why do I need to have an incentive program?" "What do I want to achieve." Being able to answer these 2 questions will place your program and direction into the right place.b. Comp
If I told you how much time I spend reading and researching you probably wouldn’t believe me, but suffice it to say I am a voracious reader. I subscribe to online clipping services, use RSS feeds to scour news groups, forums and the Blogosphere, usually have at least two books going at any one time as well as reading a variety of industry publications and periodicals. That being said, I’m always amazed at the number of executives who don’t keep up with their professional reading.
Here is a telling observation…According to surveys conducted by our leadership development practice a very large common denominator shared by executives who feel that they are not achieving the level of success they feel themselves capable of is that many of them are “too busy to keep up with their reading”, Hmmm…Reading should not be something that is done when you’re bored or have nothing better to do, rather it needs to be incorporated into your daily regimen. I have personally worked with literally hundreds of C-suite executives and without question the most successful professionals are those that constantly seek out learning opportunities and are voracious readers. They realize the importance of learning and make reading a priority.
Think of the business leaders that have had the biggest positive impact in your life and I’m sure you’ll find that these individuals were in constant search of new and better information that they in turn used to inspire, motivate and lead those around them.
The question is not should you be reading, but rather what should you be reading? With the plethora of reading material on the market today it not a simple thing to make sure that you’re covering all the bases in a time efficient fashion. Therefore the following tips were designed to help you streamline your reading efforts:
1. Books: You should always be engaged in the reading of at least one book on professional development. Since I can’t speak to the individual needs of our readers in this forum I am simply going to recommend what I believe are the 3 best general business books authored over the past 5 years. These books can have an immediate impact on the way in which you think about, and conduct business. If you haven’t read them start here:
a. “The Attention Economy” authored by Accenture consultants Thomas Davenport and John Beck. This book delves into the critical importance of understanding both sides of the attention equation: “getting and holding the attention of information-flooded employees, consumers, and stockholders, and on parceling out their own attention in the face of overwhelming options. The resolution: learn to manage this critical yet finite resource, of fail.
b. “The World Is Flat” authored by three time Pulitzer Prize winner and New York Times journalist Thomas L. Friedman. This book begins with a historical view of t
As the warm months of summer approach and the schools break for summer vacation, young people hit the streets in search of a summer job. Some seek full time employment while others seek part time, but no matter what type of job they are seeking, one thing remains constant - they all want that pay check. So, where do you go to find summer employment? Where do you even begin to find companies that hire summer help? Actually, it is easier than you may think. There are many resources that are immediately available to you and can direct you to that great summer job.Classified AdsDo not discount your local newspaper's classified advertising. Some newspapers have a specific section in their classified ads that is specifically for summer and part time employment. Check the ads regularly. Many papers run a spe
Here is a telling observation…According to surveys conducted by our leadership development practice a very large common denominator shared by executives who feel that they are not achieving the level of success they feel themselves capable of is that many of them are “too busy to keep up with their reading”, Hmmm…Reading should not be something that is done when you’re bored or have nothing better to do, rather it needs to be incorporated into your daily regimen. I have personally worked with literally hundreds of C-suite executives and without question the most successful professionals are those that constantly seek out learning opportunities and are voracious readers. They realize the importance of learning and make reading a priority.
Think of the business leaders that have had the biggest positive impact in your life and I’m sure you’ll find that these individuals were in constant search of new and better information that they in turn used to inspire, motivate and lead those around them.
The question is not should you be reading, but rather what should you be reading? With the plethora of reading material on the market today it not a simple thing to make sure that you’re covering all the bases in a time efficient fashion. Therefore the following tips were designed to help you streamline your reading efforts:
1. Books: You should always be engaged in the reading of at least one book on professional development. Since I can’t speak to the individual needs of our readers in this forum I am simply going to recommend what I believe are the 3 best general business books authored over the past 5 years. These books can have an immediate impact on the way in which you think about, and conduct business. If you haven’t read them start here:
a. “The Attention Economy” authored by Accenture consultants Thomas Davenport and John Beck. This book delves into the critical importance of understanding both sides of the attention equation: “getting and holding the attention of information-flooded employees, consumers, and stockholders, and on parceling out their own attention in the face of overwhelming options. The resolution: learn to manage this critical yet finite resource, of fail.
b. “The World Is Flat” authored by three time Pulitzer Prize winner and New York Times journalist Thomas L. Friedman. This book begins with a historical view of
In this installment of our series on medical billing of claims electronically, using NSF 3.01 specifications, we're going to conclude our review of the DA0 record, which is the record that identifies the payer to whom the claim is being transmitted and whom will ultimately be paying this claim to the patient or insured. We'll begin with field number 17.DA0 field 17, positions 155 - 156, is the patient relationship to insured code. This requires a brief explanation. In many cases, the patient and the insured are the same person. In some cases, however, the patient is covered under another person's insurance, such as a child being covered under a parent's insurance. It has to be stated here how the patient is related to the insured so the payer can check to see if the patient is actually covered under the
Think of the business leaders that have had the biggest positive impact in your life and I’m sure you’ll find that these individuals were in constant search of new and better information that they in turn used to inspire, motivate and lead those around them.
The question is not should you be reading, but rather what should you be reading? With the plethora of reading material on the market today it not a simple thing to make sure that you’re covering all the bases in a time efficient fashion. Therefore the following tips were designed to help you streamline your reading efforts:
1. Books: You should always be engaged in the reading of at least one book on professional development. Since I can’t speak to the individual needs of our readers in this forum I am simply going to recommend what I believe are the 3 best general business books authored over the past 5 years. These books can have an immediate impact on the way in which you think about, and conduct business. If you haven’t read them start here:
a. “The Attention Economy” authored by Accenture consultants Thomas Davenport and John Beck. This book delves into the critical importance of understanding both sides of the attention equation: “getting and holding the attention of information-flooded employees, consumers, and stockholders, and on parceling out their own attention in the face of overwhelming options. The resolution: learn to manage this critical yet finite resource, of fail.
b. “The World Is Flat” authored by three time Pulitzer Prize winner and New York Times journalist Thomas L. Friedman. This book begins with a historical view of
It is like a perfect storm of opportunity. A serious nursing shortage meets a qualified professional that just doesn't want to get tied down in one place for too long. Put together this wandering soul and a temporary position in a hospital and you have a travel nurse.There is a serious shortage of nurses in this country. The average age of a registered nurse is around 49 and as they quit, retire or burn out there are not enough nurses to replace them. In addition, there are not enough instructors in our nursing schools to teach all of those that want to enter the nursing profession. Since there aren't enough nurses coming into the system to replace the nurses dropping out, hospitals just don't have enough nurses to fill all of the positions.So what is a desperate Human Resource Director of a major med
1. Books: You should always be engaged in the reading of at least one book on professional development. Since I can’t speak to the individual needs of our readers in this forum I am simply going to recommend what I believe are the 3 best general business books authored over the past 5 years. These books can have an immediate impact on the way in which you think about, and conduct business. If you haven’t read them start here:
a. “The Attention Economy” authored by Accenture consultants Thomas Davenport and John Beck. This book delves into the critical importance of understanding both sides of the attention equation: “getting and holding the attention of information-flooded employees, consumers, and stockholders, and on parceling out their own attention in the face of overwhelming options. The resolution: learn to manage this critical yet finite resource, of fail.
b. “The World Is Flat” authored by three time Pulitzer Prize winner and New York Times journalist Thomas L. Friedman. This book begins with a historical view of
In football the goal is to cross the goal line more often than the other team. In basketball it is to get the ball in the basket more than your opponents. In track, ski, and auto racing it is to cross the finish line before the others. These are easy concepts to understand. To win, one must design strategy that takes advantage of your strengths, to eliminate or reduce your weaknesses, inspire yourself and teammates, build physical endurance and speed, then hone your skills and practice until you are unbeatable. At least the theory is simple and if Abner Doubleday were to come back and watch a baseball game he would recognize it as basically the same as the game he invented over one hundred years ago.On the other hand, in business, the goals are often like attempting to manage fog – hazy or often not wel
a. “The Attention Economy” authored by Accenture consultants Thomas Davenport and John Beck. This book delves into the critical importance of understanding both sides of the attention equation: “getting and holding the attention of information-flooded employees, consumers, and stockholders, and on parceling out their own attention in the face of overwhelming options. The resolution: learn to manage this critical yet finite resource, of fail.
b. “The World Is Flat” authored by three time Pulitzer Prize winner and New York Times journalist Thomas L. Friedman. This book begins with a historical view of the world which leads to riveting and perceptive conclusions based upon both the macro and micro economic effects of globalization and what it will take for a business to achieve and maintain success in the rapidly changing global economy.
c. “Blue Ocean Strategy” authored by INSEAD professors W. Chan Kim and Renee Mauborgne. This book argues the premise (and successfully so in my opinion) that tomorrow’s leading companies will succeed not by battling competitors in overly competitive markets for thin margins (bloody “red oceans”) but by creating “blue oceans” of uncontested market space ripe for growth.
2. Periodicals, Trade Publications and Industry Journals: Again, not being able to address the specific needs of each reader you must make your own choices here as well. However being aware of industry trends, competitive positioning, who the thought leaders are, etc. are all critical to your success. Pick the top couple of publications in your industry, sector, vertical or micro-vertical and pour-over the content looking for opportunities to exploit. Most print publications now also have Internet versions or digital newsletters that can be subscribed to as well. I typically always have a print copy of a periodical in my brief case, one on my night stand, and several in my office. My favorite general business publications are The Economist, Chief Executive, Fast Company, Business 2.0 and Wired.
3. Digital Media: Blogs, Forums, News Groups, News Portals, Clipping Services and other aggregators: Select an appropriate cross section of all of the aforementioned options. What I particularly like about this genre is that it is often “real time” information as opposed to other mediums that have a built in latency factor. Another benefit is that much of the content produced in this medium is not from the typical industry pundits, but rather true “in the trenches” thought leaders that see things coming long before journalists report it in the news or the so-called gurus publish it in their latest book. This medium has been my preferred reading choice for a number of years now because it is extremely productive and time effective. I subscribe to a number of blogs, news groups, forums and clipping services because I’m able to be “pushed” content that I’ve asked for in a medium that I enjoy. If you are not a heavy consumer of online information you are truly missing the boat…
4. Personal Reading: Read whatever you enjoy…personal development, spiritual reading, fiction, etc. However keep in mind that it does little good to feed your brain if you’re not feeding your soul first. I’m not going to preach and I realize that our readers have different religious preferences so you decide
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