| Added for You |
Hubs | Hubbers | Topics | Request |
| #1 in Business | Subscribe Email Print |
|
You are here: Home > Business > Management > Not Another Meeting |
|
Added for You - Not Another Meeting
Map Your Reference Checking Process To The Job You’re Recruiting For and so they can bring ideas.)A lot of times when people do reference checks on candidates, they fail to adapt the reference checking process to the type of position that they’re looking to fill and therefore ask very generic questions. This fails to uncover the kind of information that you really need to have in order to understand whether or not a specific candidate is a good match with the specific job you're trying to fill.Prior to performing reference checks on sales and marketing candidates, make sure that you come up with a specific list of questions that you're going to ask each reference that are aligned to the exact hiring criteria that you've set for the position that you're trying to fill. If you're looking for a Review the progress of a team project. • (Meeting – Meetings are more effective when a close familiarity and working relationship needs to be built between team members. Project teams often need face-to-face communication to discuss barriers, accomplishments, and adjust plans.) Provide negative performance feedback to a direct report. • (Meeting – Meetings are more effective when you need to discuss sensitive information with someone. We often make the mistake of avoiding face-to-face encounters when delivering negative information or dealing with conflict. These meetings should be two-way dialogues conducted in private.) Have several people review and respond to a proposal you’ve written. • (No Meeting – Meetings are less effective when reviewing written materials, such as reports or proposals, unl Customer Service A Chicken's Way Recently, an Associated Press article reported on a study suggesting that company
staff meetings may "rank among the most inefficient exercises we perform." The
study, conducted for GroupSystems Corp., included 130 responses from workers in
organizations ranging from Intel to the U.S. Navy to George Washington University.Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there – they serve up amazing customer service. And these lessons aren’t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.Now you may wonder what you can learn for your business, from a fast food restaurant. In short, plenty. Just because your business is different does not mean you can’t take someone else’s ideas or techniques and make them applicable to what you do. So I challenge you t If you attend regular staff meetings at work, you might not be surprised that most respondents in this study found these meetings to often be too long, too poorly organized, and too unproductive, rarely resulting in implemented action items. Many of us attend a lot of meetings. In fact, approximately 11 million meetings occur in the U.S. each day, and most managers attend about 60 meetings each month. That’s a lot of meetings, especially if many of them are not very valuable. A meeting — for the purposes of this article — occurs anytime two or more people come together for a scheduled interaction and a specific (if not stated) purpose. Here are some of the common types of meetings: One-on-one meetings: You probably conduct or participate in one-on-one meetings with your manager and/or your direct reports (in performance reviews, coaching sessions, career development discussions, and so on). These meetings allow for private and confidential discussions and allow you and the other person to build familiarity. These meetings can be challenging if you are poorly prepared. Small-group meetings: Managers frequently attend these types of meetings, and most staff meetings are attended by a small group of "staffers." Three to 15 or 20 participants come together to share new information, solve problems, review project status, recognize and celebrate accomplishments, train new skills, and so on. A common complaint is that these meetings are poorly run and unproductive, as I've mentioned. Large-group meetings: You sometimes get together with 20 or more people, in a training class, department meetings, recognition gatherings, and so on. These meetings typically involve the least amount of two-way interaction between the meeting leader and participants. Nonetheless, they need to be led effectively like any other meeting. Virtual meetings (teleconference, videoconference, or Web conference): Phone, video, and/or the Web sometimes connect all or some meeting participants. Participants are "in the room" but physically separated by sometimes thousands of miles. This distance can increase the challenges of running an efficient and productive meeting. To Meet or Not to Meet Below, we have listed types of information commonly delivered at work. Ask yourself whether these require a ‘Meeting’ or ‘No Meeting’ (in which another method of delivery, if available, may be more effective). Announce a small procedure change. • (No Meeting – Meetings are less effective when one-way information is shared. Typically, announcements are one-way and can be delivered by e-mail, bulletin board, etc. This might change if the announcement is likely to raise questions or require persuasion or dialogue.) Brainstorm the solution of a problem. • (Meeting – Meetings are more effective when two-way dialogue is needed. Typically, meetings are a great way to generate ideas and solve problems. People have diverse perspectives and experiences that often spark creative solutions. These meetings might be more effective if you inform participants of the problem beforehand so they can bring ideas.) Review the progress of a team project. • (Meeting – Meetings are more effective when a close familiarity and working relationship needs to be built between team members. Project teams often need face-to-face communication to discuss barriers, accomplishments, and adjust plans.) Provide negative performance feedback to a direct report. • (Meeting – Meetings are more effective when you need to discuss sensitive information with someone. We often make the mistake of avoiding face-to-face encounters when delivering negative information or dealing with conflict. These meetings should be two-way dialogues conducted in private.) Have several people review and respond to a proposal you’ve written. • (No Meeting – Meetings are less effective when reviewing written materials, such as reports or proposals, unle Service Begins in Sales, New Sales Begin in Service anytime two or more people
come together for a scheduled interaction and a specific (if not stated) purpose.
Here are some of the common types of meetings:How often is the Sales team on one side of an organization while Service is on the other?How often does this ‘divide’ lead to the loss of possible sales, more tension between the groups, and negative service experiences and perceptions for the customer?At one high-end European car dealer, the physical separation between Sales and Service was so thick, they called it the Berlin Wall.It doesn’t need to be this way!In a bold effort to bring these groups together, the car dealer tore down the physical wall separating Service from Sales.The sales staff were concerned. They were afraid new business prospects might be turned off by what they saw in the Service Department.< One-on-one meetings: You probably conduct or participate in one-on-one meetings with your manager and/or your direct reports (in performance reviews, coaching sessions, career development discussions, and so on). These meetings allow for private and confidential discussions and allow you and the other person to build familiarity. These meetings can be challenging if you are poorly prepared. Small-group meetings: Managers frequently attend these types of meetings, and most staff meetings are attended by a small group of "staffers." Three to 15 or 20 participants come together to share new information, solve problems, review project status, recognize and celebrate accomplishments, train new skills, and so on. A common complaint is that these meetings are poorly run and unproductive, as I've mentioned. Large-group meetings: You sometimes get together with 20 or more people, in a training class, department meetings, recognition gatherings, and so on. These meetings typically involve the least amount of two-way interaction between the meeting leader and participants. Nonetheless, they need to be led effectively like any other meeting. Virtual meetings (teleconference, videoconference, or Web conference): Phone, video, and/or the Web sometimes connect all or some meeting participants. Participants are "in the room" but physically separated by sometimes thousands of miles. This distance can increase the challenges of running an efficient and productive meeting. To Meet or Not to Meet Below, we have listed types of information commonly delivered at work. Ask yourself whether these require a ‘Meeting’ or ‘No Meeting’ (in which another method of delivery, if available, may be more effective). Announce a small procedure change. • (No Meeting – Meetings are less effective when one-way information is shared. Typically, announcements are one-way and can be delivered by e-mail, bulletin board, etc. This might change if the announcement is likely to raise questions or require persuasion or dialogue.) Brainstorm the solution of a problem. • (Meeting – Meetings are more effective when two-way dialogue is needed. Typically, meetings are a great way to generate ideas and solve problems. People have diverse perspectives and experiences that often spark creative solutions. These meetings might be more effective if you inform participants of the problem beforehand so they can bring ideas.) Review the progress of a team project. • (Meeting – Meetings are more effective when a close familiarity and working relationship needs to be built between team members. Project teams often need face-to-face communication to discuss barriers, accomplishments, and adjust plans.) Provide negative performance feedback to a direct report. • (Meeting – Meetings are more effective when you need to discuss sensitive information with someone. We often make the mistake of avoiding face-to-face encounters when delivering negative information or dealing with conflict. These meetings should be two-way dialogues conducted in private.) Have several people review and respond to a proposal you’ve written. • (No Meeting – Meetings are less effective when reviewing written materials, such as reports or proposals, unl Better Communication For Better Business - But How? in new skills, and so on. A common complaint is
that these meetings are poorly run and unproductive, as I've mentioned.“We need to communicate better!” This is the most evident catch-all solution people offer to fix all kinds of problems in the workplace – from poor safety to a failing merger; from poor management to an unmotivated workforce. And it’s true. To help people perform better in any organisation at whatever they do everybody has to find ways to communicate more effectively.However, there are three problems with the catchall “we-have-to-communicate-better”. Firstly, we don’t take time to pin down exactly what we mean by “more effective communication”. Secondly, the definite recommendations seem so simplistic and time-consuming that people don’t believe their value. Thirdly, the solutions seem so mundane Large-group meetings: You sometimes get together with 20 or more people, in a training class, department meetings, recognition gatherings, and so on. These meetings typically involve the least amount of two-way interaction between the meeting leader and participants. Nonetheless, they need to be led effectively like any other meeting. Virtual meetings (teleconference, videoconference, or Web conference): Phone, video, and/or the Web sometimes connect all or some meeting participants. Participants are "in the room" but physically separated by sometimes thousands of miles. This distance can increase the challenges of running an efficient and productive meeting. To Meet or Not to Meet Below, we have listed types of information commonly delivered at work. Ask yourself whether these require a ‘Meeting’ or ‘No Meeting’ (in which another method of delivery, if available, may be more effective). Announce a small procedure change. • (No Meeting – Meetings are less effective when one-way information is shared. Typically, announcements are one-way and can be delivered by e-mail, bulletin board, etc. This might change if the announcement is likely to raise questions or require persuasion or dialogue.) Brainstorm the solution of a problem. • (Meeting – Meetings are more effective when two-way dialogue is needed. Typically, meetings are a great way to generate ideas and solve problems. People have diverse perspectives and experiences that often spark creative solutions. These meetings might be more effective if you inform participants of the problem beforehand so they can bring ideas.) Review the progress of a team project. • (Meeting – Meetings are more effective when a close familiarity and working relationship needs to be built between team members. Project teams often need face-to-face communication to discuss barriers, accomplishments, and adjust plans.) Provide negative performance feedback to a direct report. • (Meeting – Meetings are more effective when you need to discuss sensitive information with someone. We often make the mistake of avoiding face-to-face encounters when delivering negative information or dealing with conflict. These meetings should be two-way dialogues conducted in private.) Have several people review and respond to a proposal you’ve written. • (No Meeting – Meetings are less effective when reviewing written materials, such as reports or proposals, unl Entrepreneurs - Meetings - Make Them Effective And Profitable information commonly delivered at work. Ask yourself
whether these require a ‘Meeting’ or ‘No Meeting’ (in which another method of
delivery, if available, may be more effective).Meetings – in business they are very important, but you can have too much of a good thing. Meetings are also time consuming and expensive and often take you and your staff away from more profitable activities. So how do you make meetings effective and profitable?First of all why hold a meeting? These are the only reasons I could find. * Communication - what’s going on? A two way meeting e.g. team meeting. * Informative - what is happening? Broadcasting news e.g. company changes, product launches. * Present a proposal - how we want to do it? A sales pitch, part of a bid or as a result of some fact finding. * Progress - what we’ve done so far? Progress meeting Announce a small procedure change. • (No Meeting – Meetings are less effective when one-way information is shared. Typically, announcements are one-way and can be delivered by e-mail, bulletin board, etc. This might change if the announcement is likely to raise questions or require persuasion or dialogue.) Brainstorm the solution of a problem. • (Meeting – Meetings are more effective when two-way dialogue is needed. Typically, meetings are a great way to generate ideas and solve problems. People have diverse perspectives and experiences that often spark creative solutions. These meetings might be more effective if you inform participants of the problem beforehand so they can bring ideas.) Review the progress of a team project. • (Meeting – Meetings are more effective when a close familiarity and working relationship needs to be built between team members. Project teams often need face-to-face communication to discuss barriers, accomplishments, and adjust plans.) Provide negative performance feedback to a direct report. • (Meeting – Meetings are more effective when you need to discuss sensitive information with someone. We often make the mistake of avoiding face-to-face encounters when delivering negative information or dealing with conflict. These meetings should be two-way dialogues conducted in private.) Have several people review and respond to a proposal you’ve written. • (No Meeting – Meetings are less effective when reviewing written materials, such as reports or proposals, unl The Eight Rules of Good Customer Service and so they can bring ideas.)If the Bill of Rights was written today, it would likely include the right to complain.Americans love to complain, but who can blame us? For the most part, customer service has been heading downhill as companies try to cut costs by outsourcing, off shoring and hiring inexperienced staff. Take the airline industry, a favorite punching bag, as an example. In the first quarter of this year, the Federal Aviation Administration received 2,650 complaints about airlines and other travel-related services. That's up by one-third from a year ago, and doesn't include complaints from frustrated passengers who never bothered to file a formal grievance.Many times we don't complain effectively and that in Review the progress of a team project. • (Meeting – Meetings are more effective when a close familiarity and working relationship needs to be built between team members. Project teams often need face-to-face communication to discuss barriers, accomplishments, and adjust plans.) Provide negative performance feedback to a direct report. • (Meeting – Meetings are more effective when you need to discuss sensitive information with someone. We often make the mistake of avoiding face-to-face encounters when delivering negative information or dealing with conflict. These meetings should be two-way dialogues conducted in private.) Have several people review and respond to a proposal you’ve written. • (No Meeting – Meetings are less effective when reviewing written materials, such as reports or proposals, unless you want to bring people together to discuss feedback once it has all been gathered and assessed.) Set a direct report’s performance goals. • (Meeting – Meetings are more effective when managers need to include direct reports in decision making and a development plan. Managers often make the mistake of not involving direct reports in the goal-setting process. Managers should meet one-on-one with direct reports when they want to reinforce buy-in and commitment.) Meetings are most effective when used to share two-way information, make decisions, and strengthen relationships: 1. Share two-way information — You might meet with other people to instruct, advise, update, and persuade. 2. Make decisions — You might meet with other people to come to consensus, weigh options, generate ideas, resolve issues, create plans, and assign roles. 3. Strengthen relationships — You might meet with other people to get to know one another, build trust, create understanding, and promote a sense of belonging. Although regular staff meetings can have value, meeting for the sake of meeting is seldom a good use of time, and if a meeting is needed, make sure it is well organized and productive.
HTTP = HTML link (for blogs, profiles,phorums):
Related Articles:Interview Tips For First Time Job Seekers Difference Between an Employee and an Entrepreneur Information As A Competitive Advantage - Part 5, The Internet
|