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    Customer Service Mistakes Can Be Entrepreneurial Opportunities!
    I called Domino’s Pizza the other night as I was watching the USC-Notre Dame game on the tube.Expecting to get exactly what I had purchased twice during the past three weeks, I quickly dialed the phone and recited my order:“I’ll have the three medium pizzas with unlimited ingredients. Here’s how I’d like them. Two with triple mushrooms
    y are told then things work well.

    The same view suggests that when they don't do what they are told things don’t work well and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the f

    Be Prepared for Any Interview Question
    Things can go really against you despite your thorough preparation for just a couple of ‘types’ of interview questions. However, it is possible to ignore or forget the other types of possible interview questions. This brings us to different ‘types’ of interview questions, along with traditional questions or questions pertaining to your core skills.
    People leave their jobs because they are not happy.

    I saw recently a list of "General reasons why people decide to leave their jobs", and against each reason there was an action.

    Each action was something that, it was suggested, the manager could do to change the working environment. Something the manager could do to change the way the employee felt about their job and therefore allow them to stay.

    Why does the manager not understand that these actions were what he should be doing all the time?

    It is time that we realised the real influence of the manager.

    The manager is responsible for the performance of his team.

    The manager is responsible for finding and training new employees.

    The manager is the person who creates the environment at work that causes people to leave.

    The manager is responsible for the loss of experience when people leave the organisation.

    The manager is responsible for creating the unhappiness that causes people to leave.

    The traditional view of the function of a manager is that this is the person who tells others what to do.

    This view suggests that when people do what they are told then things work well.

    The same view suggests that when they don't do what they are told things don’t work well and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the fa

    Procurement Contracts
    Procurement refers to the acquisition of goods or commodities by an individual, organization, company, or institution. Most companies have a procurement process in place on a contractual basis. The majority of these contracts specify the lease and time for which these companies will work for a particular client. They are a great assistance to associ
    nt. Something the manager could do to change the way the employee felt about their job and therefore allow them to stay.

    Why does the manager not understand that these actions were what he should be doing all the time?

    It is time that we realised the real influence of the manager.

    The manager is responsible for the performance of his team.

    The manager is responsible for finding and training new employees.

    The manager is the person who creates the environment at work that causes people to leave.

    The manager is responsible for the loss of experience when people leave the organisation.

    The manager is responsible for creating the unhappiness that causes people to leave.

    The traditional view of the function of a manager is that this is the person who tells others what to do.

    This view suggests that when people do what they are told then things work well.

    The same view suggests that when they don't do what they are told things don’t work well and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the f

    Instilling Urgency In The People You Lead
    It's one thing to lead people to accomplish tasks, but it is another altogether to lead them to accomplish tasks with a deep sense of urgency. Instilling urgency in people is an abiding challenge of all leaders. Yet few leaders I have encountered know how to do it consistently and systematically. Here are six things you must recognize to trigger a
    /p>

    The manager is responsible for the performance of his team.

    The manager is responsible for finding and training new employees.

    The manager is the person who creates the environment at work that causes people to leave.

    The manager is responsible for the loss of experience when people leave the organisation.

    The manager is responsible for creating the unhappiness that causes people to leave.

    The traditional view of the function of a manager is that this is the person who tells others what to do.

    This view suggests that when people do what they are told then things work well.

    The same view suggests that when they don't do what they are told things don’t work well and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the f

    Doing Business in Spain – Business Lunch Protocol
    1. Be on time. Despite what you may have heard about Southern European customs, Spaniards are punctual (at least as punctual as traffic snarls permit). If you arrive first, either wait in the bar or ask for the table that has been reserved.2. Lunch rarely starts before 2:30 p.m. Spain runs on a different schedule than the rest of Europe. Most
    e when people leave the organisation.

    The manager is responsible for creating the unhappiness that causes people to leave.

    The traditional view of the function of a manager is that this is the person who tells others what to do.

    This view suggests that when people do what they are told then things work well.

    The same view suggests that when they don't do what they are told things don’t work well and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the f

    How Much Volunteering Is Too Much
    Peter (not his real name) is a member of a few organizations, including his local Chamber of Commerce. He owns a company that performs business services such as copywriting, newsletter publishing, advertising expertise, and marketing consultations, even writing business and marketing plans.His chamber -- like many chambers -- runs on a shoes
    y are told then things work well.

    The same view suggests that when they don't do what they are told things don’t work well and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the fact of telling people what to do that causes the resistance that prevents them from doing it.

    If I never want to get a shirt ironed again all I have to do is tell my wife to iron it.

    Telling her to iron a shirt will make it almost impossible for her to do it.

    The manager by telling the workforce what to do has a hugely destructive effect on their ability to do it.

    Thus instead of blaming the workforce for failing to do what they were told, we should be blaming the manager for creating the environment, by telling the workforce what to do, that prevented the workforce from doing what they were told.

    If we can accept a list of actions to prevent people from leaving their jobs as valid then its use should not be as a sticking plaster solution to prevent people from leaving.

    It should be used as an everyday checklist for the manager to allow him to create the working environment in which his employee are content such that the thought of leaving never crosses their minds.

    When people feel good about what they do their performance is amazing.

    When they don’t feel good they want to leave.

    The manager has the abil

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