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The Great Business Myths That Dominate Our Lives
Myths—these unconscious or semi-conscious beliefs have a strong influence on how we orient our behavior and actions.The ones that seem to influence us the most are directed towards our personal lives. But, there are business myths that have a profound impact on our decisions. The problem arises when some of these myths are believed to be true when in actuality they maybe false or only partly true. The goal of this article is to explore some of these business myths and their accuracy.Let’s start with a business myth that is the outgrowth of the information so

ilitation, court dates, illness, poor training, no training and etcetera.

I’m going to provide you a process that allows you to increase your decision-making accuracy and velocity with 3 words. They are the three most spectacular words given to the modern manager:

Effort, Ability, or Environment

100% of all performance issues fit effortlessly into one of these three cate

Career Change: From Suits & Sales to Boots & Rails
Peter Humleker had it made. As the general manager of a successful car dealership, he was earning an impressive income. The only problem? He hated what he was doing."I was making a living off of manipulating and misleading people, taking advantage of them with ugly games and lies,” Peter said. “It’s how I was taught to make sales, and I was very good at it.”Eventually, his feelings of success were overcome by feelings of remorse.“I had to get out of that business,” he said. “No paycheck amount is worth the guilt, lies and not being able to look at mys

Performance Management is the act of managing personal or organizational performance. What can complicate this process are all the factors that can arise where a textbook process meets the situations and people that exist in your world. As an effective director, manager, or supervisor it is your job to ensure the success of the organization by achieving of all key performance indicators.

These targets or goals are accomplished through the implementation and execution of a solid Performance Management Process (PMP). The objective is not to discuss the building or maintenance of the process, but focus rather on the end result.

What do you do when your employees have not met the standards or expectations and their performance needs to be addressed? It is your job to protect the business while trying to be sensitive and support your employee’s, and maintain a positive work environment. Sometimes both can be accomplished, sometimes they cannot.

So with the success of the business as the prize, how do you protect the prize, and decipher all the incoming data. You have to consider some general factors:

The business factor…
• These factors can include but certainly are not limited to: policy violation, policy interpretation, human resource approval, unemployment law, litigation, intent, staffing, tenure, and training.

The employee factor…
• On the employee side you must consider, anticipate, and listen to the barrage of employee “personal” issues that will be used to justify their substandard performance including divorce, child-care, abusive home life, rehabilitation, court dates, illness, poor training, no training and etcetera.

I’m going to provide you a process that allows you to increase your decision-making accuracy and velocity with 3 words. They are the three most spectacular words given to the modern manager:

Effort, Ability, or Environment

100% of all performance issues fit effortlessly into one of these three cate

The Leaderrship Manfesto
I travel all over the world as both a trainer and a speaker, and leadership development is the focus of my work. I work with companies of all sizes: small, medium, large, and corporate giant. In doing this, I have come to a realization - it is time for a revolution in the way we think about, train, and develop leaders. In fact, let’s just scrap it all and start over. The way in which we view leadership development now is worthless. Why do I make such an outrageous statement? I see managers and leaders who are failing themselves, failing their teams, and failing their comp

s or goals are accomplished through the implementation and execution of a solid Performance Management Process (PMP). The objective is not to discuss the building or maintenance of the process, but focus rather on the end result.

So with the success of the business as the prize, how do you protect the prize, and decipher all the incoming data. You have to consider some general factors:

I’m going to provide you a process that allows you to increase your decision-making accuracy and velocity with 3 words. They are the three most spectacular words given to the modern manager:

Effort, Ability, or Environment

100% of all performance issues fit effortlessly into one of these three cate

An Old Icon is Bygone!
I just read a report that a long-time Colorado Springs business has closed its doors. Michelle’s was one of those locally owned and operated businesses that lasted for four generations. It was a place where those of us who grew up here remember visiting as a child, took dates to as a teenager and treated the kids to a sundae as an adult.While I reminisce and get all wrapped up in nostalgia I’m also frustrated and appalled. In the news report I read the owner of the shop stated “When we opened up there were a few restaurants downtown, but now there are hundreds a

g to be sensitive and support your employee’s, and maintain a positive work environment. Sometimes both can be accomplished, sometimes they cannot.

So with the success of the business as the prize, how do you protect the prize, and decipher all the incoming data. You have to consider some general factors:

I’m going to provide you a process that allows you to increase your decision-making accuracy and velocity with 3 words. They are the three most spectacular words given to the modern manager:

Effort, Ability, or Environment

100% of all performance issues fit effortlessly into one of these three cate

Win With Customer Service
The secret to competitive success is to give customer service so far above the customers' expectations that it becomes legendary. This service must be driven by “customer needs and wants” and be tied to superior quality! Customer service is critical today more than ever because: Competition is increasing, customers expect more, superior service means repeat customers and superior service is profitable!The cost of customer service is minimal when the following is considered:1.) It costs five times more to go out and get a new customer than it does

d to: policy violation, policy interpretation, human resource approval, unemployment law, litigation, intent, staffing, tenure, and training.

I’m going to provide you a process that allows you to increase your decision-making accuracy and velocity with 3 words. They are the three most spectacular words given to the modern manager:

Effort, Ability, or Environment

100% of all performance issues fit effortlessly into one of these three cate

Define Your Difference To Stand Out and Make Your Business Shine Above The Competition
Thoughtfully defining your business – and your differentiation - will help you to understand who you are, what you do, and what makes you different. Not many small businesses take the time to answer those core questions about their business, but those answers are essential to creating a strong brand identity, focused messaging, and effective marketing materials. Having these will make a stronger impression on your target audience – once you stand out, they’ll be more likely to remember you when they have a need for your products or services.Taking this

ilitation, court dates, illness, poor training, no training and etcetera.

I’m going to provide you a process that allows you to increase your decision-making accuracy and velocity with 3 words. They are the three most spectacular words given to the modern manager:

Effort, Ability, or Environment

100% of all performance issues fit effortlessly into one of these three categories.

Effort

Effort Issues are defined as performance issues that arise when an employee knows how to perform and makes a decision not to.

How to identify…

Effort issues are usually inconsistent performers. The reps or associate is at goal or below goal based on how they feel or some other factor that is within their control. If you can hit goal once, there is no reason why you shouldn’t be able to do it again.

How to handle…

There are many options when dealing with this segment of the population. You can provide, coaching, counseling, initiate documentation, corrective action, and even separate them from the organization.

Don’t waste time on effort issues- Progressively coach and counsel these associates. Your time is too valuable to spend with someone who knows how and chooses not to when you have other reps that want to and don’t know how.

Ability

Ability Issues are defined as performance issues that arise when an employee wants to perform, but doesn’t have the skills or training needed to accomplish the task at hand.

How to identify…

Ability issues can be found in newer reps or neglected tenured reps that have never hit goal.

How to handle…

These reps need to be trained. Ongoing coaching and development will prevent these employees from falling short of goals and developing effort issues.

Environment

Environment Issues are defined as performance issues that arise or rather result from an environmental factor that is beyond the control of the associate.

How to identify…

There are differ

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Just as most of us know what it really takes to lose weight, most are also aware of what is necessary to manage well. Both things are simple, but they are by no means easy. Much as being healthy requires a lifestyle change and a return to the basics, so does being a good manager.

Execution - a flavor of the month, another good idea? All of the above... A few hints on achieving the desired outcome in your organization...

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