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  • Added for You - Business Brochure Writing: The Importance of Benefit-driven Copy

    Measurement Tips From Table Tennis
    Recently I have been spending some time with my husband playing table tennis in our garage after work. I'm new to table tennis, so it's a steep learning curve. And even though a lot of my attention was on hitting the ball back and landing it on the table instead of skewing it off toward the tool rack or up into the fluorescent lights, I couldn't help reflecting on how similar the experience was to any kind of performance improvement in business. In fact, here are the six tips that
    e saying it, too.

    Frightening, isn’t it?

    But before you go wrapping fish in all those brochures sitting in your office, vowing never again to mention the word “trifold” as long as you live, let me share with you a marketing copywriter’s secret that will have you reeling in your prospects.

    And that is kn

    8 Ways to Get Close to Your Customers
    Want to add more value to your customers? Be sure you know what to add!Here are eight proven ways to get close to your customers and find out what they value, what they care about, what they really want:1. Ask them! Whether in print, in person or over the phone, nothing beats asking customers exactly what they want, and how they want it. (Ask them what they don’t want, too!) Use printed sheets, mail-back forms, comment cards, telephone scripts and more.2. Condu
    I’d like to ask you two questions. Your first question: How many times have you begun reading a brochure only to think to yourself “That’s nice. They sure do a lot” and then thrown it away?

    Now, for your second question (and this is only for those brave enough to answer it.)

    And how many times—do you think--has someone begun reading YOUR brochure only to think to themselves “That’s nice. They sure do a lot” and then thrown it away.

    (If you were brave enough to answer the second question truthfully,chances are, there were more times your brochure was trashed than you would want.)

    And you’re not alone. Most brochure writers – and those who hire them – think that the way to attract customers is to prove to those customers that you’re the greatest company that ever walked the earth. And so the brochure copy goes on, and on, and on, about “Established in the year 2 AD, our company has been on the cutting edge of—blah-blah, blah-blah, blah . . . .”

    Bor-ing! Wouldn’t you agree? I mean, really, who wants to read some pompous prose about all the accomplishments of XYZ Company from time immemorial? In the back of your mind you’re probably saying, “So what? What’s in it for me?”And if you’re saying it . . . perhaps your prospects and customers are saying it, too.

    Frightening, isn’t it?

    But before you go wrapping fish in all those brochures sitting in your office, vowing never again to mention the word “trifold” as long as you live, let me share with you a marketing copywriter’s secret that will have you reeling in your prospects.

    And that is kno

    Why Is Customer Service Important
    If you are someone who eats out a lot then you know how important customer service is. Of course, it varies from establishment to establishment, and from person to person. Opinions and standards vary quite a bit, but I think we all agree that customer service is very important. We all want to be treated well and to enjoy that friendly service we all deserve. Having spent a decade working in customer service jobs, I can attest that it can be a rather unpleasant occupation to say
    --has someone begun reading YOUR brochure only to think to themselves “That’s nice. They sure do a lot” and then thrown it away.

    (If you were brave enough to answer the second question truthfully,chances are, there were more times your brochure was trashed than you would want.)

    And you’re not alone. Most brochure writers – and those who hire them – think that the way to attract customers is to prove to those customers that you’re the greatest company that ever walked the earth. And so the brochure copy goes on, and on, and on, about “Established in the year 2 AD, our company has been on the cutting edge of—blah-blah, blah-blah, blah . . . .”

    Bor-ing! Wouldn’t you agree? I mean, really, who wants to read some pompous prose about all the accomplishments of XYZ Company from time immemorial? In the back of your mind you’re probably saying, “So what? What’s in it for me?”And if you’re saying it . . . perhaps your prospects and customers are saying it, too.

    Frightening, isn’t it?

    But before you go wrapping fish in all those brochures sitting in your office, vowing never again to mention the word “trifold” as long as you live, let me share with you a marketing copywriter’s secret that will have you reeling in your prospects.

    And that is kn

    What is Knowledge Management Anyway?
    When you think of all the things companies have, you do not always consider the knowledge they have. For instance, a company is only as good as its employees, its resources, and its knowledge. But, where and what is that knowledge? How is that knowledge managed within the company?A basic definition of knowledge management is this. Knowledge management is a process that companies use to generate value from their assets. Knowledge management can be much more, but this is t
    hure writers – and those who hire them – think that the way to attract customers is to prove to those customers that you’re the greatest company that ever walked the earth. And so the brochure copy goes on, and on, and on, about “Established in the year 2 AD, our company has been on the cutting edge of—blah-blah, blah-blah, blah . . . .”

    Bor-ing! Wouldn’t you agree? I mean, really, who wants to read some pompous prose about all the accomplishments of XYZ Company from time immemorial? In the back of your mind you’re probably saying, “So what? What’s in it for me?”And if you’re saying it . . . perhaps your prospects and customers are saying it, too.

    Frightening, isn’t it?

    But before you go wrapping fish in all those brochures sitting in your office, vowing never again to mention the word “trifold” as long as you live, let me share with you a marketing copywriter’s secret that will have you reeling in your prospects.

    And that is kn

    Shape Sends a Message
    A logo's shape may be just as important as color, line or simplicity. Shape visually tells a customer what style your organization has. For example, square shapes portray a more serious, solid image, while softer angles indicate that an organization is more relaxed and friendly. Circles, the ultimate round shape, portray fun perhaps better than any other shape. Ovals are often used in traditional-looking logos. Triangles, with their angular appearance, can tell a customer that your
    ah, blah . . . .”

    Bor-ing! Wouldn’t you agree? I mean, really, who wants to read some pompous prose about all the accomplishments of XYZ Company from time immemorial? In the back of your mind you’re probably saying, “So what? What’s in it for me?”And if you’re saying it . . . perhaps your prospects and customers are saying it, too.

    Frightening, isn’t it?

    But before you go wrapping fish in all those brochures sitting in your office, vowing never again to mention the word “trifold” as long as you live, let me share with you a marketing copywriter’s secret that will have you reeling in your prospects.

    And that is kn

    Can I Show a Past Due Amount on a Current Invoice in QuickBooks?
    I recently answered a question at quickbooksgroup.com that basically asked:Can I show an amount from an old invoice on a current invoice?Yes, you can. There is a rather complex work-around I developed, that transfers the balance from an old invoice to a new one. It does so by zeroing out the amount from the older invoice.However, this is not a good practice. Because it's not a good practice, I'm not going to show you how to do it.Here are two reas
    e saying it, too.

    Frightening, isn’t it?

    But before you go wrapping fish in all those brochures sitting in your office, vowing never again to mention the word “trifold” as long as you live, let me share with you a marketing copywriter’s secret that will have you reeling in your prospects.

    And that is knowing the difference between features and benefits.

    You see, when most brochure writers – and the people who hire them –think “our brochure” they immediately think “Of course it’s about us.” And they begin writing all that long-winded, self-congratulatory, stuffy, pompous prose that really does work better wrapping fish than reeling in prospects.

    That's because that “blah-blah-blah-blah-BLAH” prose contains "features.” What a “feature” is, is what you do. For example, in the brochure for Joe Blow Plumbing, it says: “we fix leaky faucets.” That’s a feature. And that’s information, but it doesn’t connect with what the prospect needs. It doesn’t tell the prospect why it’s important to “fix faucets.” And, even more important, it doesn’t meet the prospect’s needs, it doesn’t solve the problem for them. It doesn’t relieve their pain.

    So, instead of saying “we fix leaky faucets” Joe Blow’s brochure should begin by saying something like “Your leaky faucet means your money’s going down the drain. Don’t waste another nickel. Call us.” Or, an even better example (if this is truly a fact.) “For every minute your faucet leaks, you’re sending 5-cents down the drain. That means you’re wasting $3.00 an hour and $72.00 a day. So don’t waste another nickel . . .”

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