ustry, the retail industry or the poor guy just pumping our gas. As I am now in the insurance business, I deal with the public by way of telephone and face to face all day Dealing with the public is not easy! That’s a wide open statement if I might say so myself, so allow me to try to explain and I am smart enough to know full well that at times, I too”am” the public.

For the past 37 years I have been self employed always servicing the public whether it was in my restaurant, my clothing store or my gift shop. There has to be a pill out there specifically designated to take prior to servicing the public. The public can be nice; they can be easy, they can be agreeable “but” not often. It seems to me that the more hectic our lives become, the older we get, the more we our frustrations out on those who service us, whether it be in the service industry, the retail industry or the poor guy just pumping our gas. As I am now in the insurance business, I deal with the public by way of telephone and face to face all day l

imes, I too”am” the public.

For the past 37 years I have been self employed always servicing the public whether it was in my restaurant, my clothing store or my gift shop. There has to be a pill out there specifically designated to take prior to servicing the public. The public can be nice; they can be easy, they can be agreeable “but” not often. It seems to me that the more hectic our lives become, the older we get, the more we our frustrations out on those who service us, whether it be in the service industry, the retail industry or the poor guy just pumping our gas. As I am now in the insurance business, I deal with the public by way of telephone and face to face all day

hop. There has to be a pill out there specifically designated to take prior to servicing the public. The public can be nice; they can be easy, they can be agreeable “but” not often. It seems to me that the more hectic our lives become, the older we get, the more we our frustrations out on those who service us, whether it be in the service industry, the retail industry or the poor guy just pumping our gas. As I am now in the insurance business, I deal with the public by way of telephone and face to face all day ot often. It seems to me that the more hectic our lives become, the older we get, the more we our frustrations out on those who service us, whether it be in the service industry, the retail industry or the poor guy just pumping our gas. As I am now in the insurance business, I deal with the public by way of telephone and face to face all day ustry, the retail industry or the poor guy just pumping our gas. As I am now in the insurance business, I deal with the public by way of telephone and face to face all day long, five days a week, 52 weeks a year, and Joe and Josephine public can be brutal! They come in all smiles nicey nicey when they need to buy your product, like auto insurance, but, when it comes time to make those monthly payments, which are the next step up from death, they sure let you know it with their attitudes.

They treat you like the dirt beneath their feet. Anything little thing that goes wrong is “never” their fault but it’s yours; like forgetting to pay the premium and getting a insurance lapse; getting into an accident, whether it be an at fault or a not at fault; the spousal split-up; the teenager who has gotten their license and the policy premium has tripled an