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    The Amber Light signifies that a change is coming. And that’s exactly what you do at this step. After showing that you understand the other person’s concerns, you signify that a change is coming. You do this by saying, “at the same time” or “however.” Do
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    Conflict. It’s a word that makes many people feel like running out the door. To these individuals, it’s synonymous with anger, resentment, raised voices, hostility. But is that what conflict is all about? No, it isn’t. Conflict itself is neither good nor bad.

    So, what’s the problem?

    The problem is how people communicate when they disagree with someone. And, fortunately, there’s a very easy formula to follow to make sure that we get our point across without antagonizing the person we disagree with.

    The 3 Traffic Lights to Assertiveness
    We get into trouble because we don’t follow the right order. When driving, the traffic lights follow a set order – green, amber and then red. However, when dealing with others, instead of proceeding Green Light, Amber Light, Red Light, we usually go straight to RED! And that’s where we get into problems.

    Step #1
    Give them the Green Light. What we do with this step is drive their way. Show them that you understand their viewpoint. “Let me see if I understand you correctly. What you’re saying is ….”

    Step #2
    The Amber Light signifies that a change is coming. And that’s exactly what you do at this step. After showing that you understand the other person’s concerns, you signify that a change is coming. You do this by saying, “at the same time” or “however.” Do

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    The problem is how people communicate when they disagree with someone. And, fortunately, there’s a very easy formula to follow to make sure that we get our point across without antagonizing the person we disagree with.

    The 3 Traffic Lights to Assertiveness
    We get into trouble because we don’t follow the right order. When driving, the traffic lights follow a set order – green, amber and then red. However, when dealing with others, instead of proceeding Green Light, Amber Light, Red Light, we usually go straight to RED! And that’s where we get into problems.

    Step #1
    Give them the Green Light. What we do with this step is drive their way. Show them that you understand their viewpoint. “Let me see if I understand you correctly. What you’re saying is ….”

    Step #2
    The Amber Light signifies that a change is coming. And that’s exactly what you do at this step. After showing that you understand the other person’s concerns, you signify that a change is coming. You do this by saying, “at the same time” or “however.” Do

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    br> We get into trouble because we don’t follow the right order. When driving, the traffic lights follow a set order – green, amber and then red. However, when dealing with others, instead of proceeding Green Light, Amber Light, Red Light, we usually go straight to RED! And that’s where we get into problems.

    Step #1
    Give them the Green Light. What we do with this step is drive their way. Show them that you understand their viewpoint. “Let me see if I understand you correctly. What you’re saying is ….”

    Step #2
    The Amber Light signifies that a change is coming. And that’s exactly what you do at this step. After showing that you understand the other person’s concerns, you signify that a change is coming. You do this by saying, “at the same time” or “however.” Do

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    e we get into problems.

    Step #1
    Give them the Green Light. What we do with this step is drive their way. Show them that you understand their viewpoint. “Let me see if I understand you correctly. What you’re saying is ….”

    Step #2
    The Amber Light signifies that a change is coming. And that’s exactly what you do at this step. After showing that you understand the other person’s concerns, you signify that a change is coming. You do this by saying, “at the same time” or “however.” Do

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    The Amber Light signifies that a change is coming. And that’s exactly what you do at this step. After showing that you understand the other person’s concerns, you signify that a change is coming. You do this by saying, “at the same time” or “however.” Do NOT use the word “but.” BUT is a traffic accident. It stops all information traveling in any direction. Instead, always use “at the same time” or “however.”

    Step #3
    Red Light – If you head straight for red, it will make your opponent see red. However, if you’ve prepared the person for your objection, it usually won’t upset them. At the red light, after saying “however” or “at the same time,” you now present your side of story and then your compromise solution

    These are the three traffic lights to assertiveness. However, like driving, effectively driving the road to conflict resolution takes practice. So share this idea with a friend and then role play a conflict and see how well you follow the three steps. The more you do it the more results you’ll see. And your career and private life will show the results,

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