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Added for You - Patience With the Small Details Makes Perfect a Large Work
Many CEO's Pursue the Four Ps - Pay, Power, Perks and Prestige Rather than Profits
Many chief executives pursue the four Ps - pay, power, perks and prestige rather than profits for the company.Recently, there are more and more CEOs falling from grace. In the United States, forced exits accounted for 39% of CEO departures in 2002 up from 25 % in 2001, according to Booz Allen Hamilton. In 2002, Enron Chairman Ken Lay, Tyco chief Dennis Kozlowski, Qwest’s Joe Nacchio, Worldcom’s Bernie Ebbers. Year 2003 saw the departure of CEOs from Raytheon, Kmart, Spiegel, Scherling Plough, Motorola, Freddie Mac, Boeing, American, etc.Agence France-Presse (AFP) in 13 April 2004 reported that Professor David Yermack of New York University Stern School of Business found that the average shareholder gains underperformed market ben
self, “What do I need to give to get it?” Everything has a price. Many chief executives pursue the four Ps - pay, power, perks and prestige rather than profits for the company.Recently, there are more and more CEOs falling from grace. In the United States, forced exits accounted for 39% of CEO departures in 2002 up from 25 % in 2001, according to Booz Allen Hamilton. In 2002, Enron Chairman Ken Lay, Tyco chief Dennis Kozlowski, Qwest’s Joe Nacchio, Worldcom’s Bernie Ebbers. Year 2003 saw the departure of CEOs from Raytheon, Kmart, Spiegel, Scherling Plough, Motorola, Freddie Mac, Boeing, American, etc.Agence France-Presse (AFP) in 13 April 2004 reported that Professor David Yermack of New York University Stern School of Business found that the average shareholder gains underperformed market ben
9 WOW Ways to WOW Customers
This week is National Customer Service Week. As we celebrate the people who pay our bills, I want to give a few low-cost and no-cost ideas to WOW Customers so that they come back again and again and tell everyone they know. 1. Have a live person answer the phone – with no wait time. 2. Southwest Airlines sends out birthday cards to their most valued customers. Consider sending your best customers birthday cards. 3. Myra Golden Seminars sends all meeting planners a box of Death by Chocolate cookies to thank them for their business. 4. Be Gumby. The Container Store has adopted Gumby as their unofficial mascot. Gumby symbolizes being flexible as you relate to internal and external customer
In this past season of giving , I wanted to write about one of the most overlooked and important components to success: giving and receiving.This week is National Customer Service Week. As we celebrate the people who pay our bills, I want to give a few low-cost and no-cost ideas to WOW Customers so that they come back again and again and tell everyone they know. 1. Have a live person answer the phone – with no wait time. 2. Southwest Airlines sends out birthday cards to their most valued customers. Consider sending your best customers birthday cards. 3. Myra Golden Seminars sends all meeting planners a box of Death by Chocolate cookies to thank them for their business. 4. Be Gumby. The Container Store has adopted Gumby as their unofficial mascot. Gumby symbolizes being flexible as you relate to internal and external customer
It is universally known that to get something you need to give something. If there is something you want, you can ask yourself, “What do I need to give to get it?” Everything has a price. I
Be a Good Career Traveler
Every job you ever have is part of your career journey, and you should be a traveler on that journey rather than a tourist. Noted historian and Librarian of Congress, Daniel Boostin, observed:“The traveler was active; he went strenuously in search of people, of adventure, of experience. The tourist is passive; he expects interesting things to happen to him. He goes sightseeing.”Your work life is what you make of it. Show me someone who “lives for the weekends” and eyeballs the clock all day, marking each break as a milestone to a temporary nightly reprieve, and I’ll show you someone who needs a change, either a job change or a job-approach change.“But I can’t change jobs,” you complain, “I’m …” What? Too old, too specialized, too under-sk
ost overlooked and important components to success: giving and receiving.Every job you ever have is part of your career journey, and you should be a traveler on that journey rather than a tourist. Noted historian and Librarian of Congress, Daniel Boostin, observed:“The traveler was active; he went strenuously in search of people, of adventure, of experience. The tourist is passive; he expects interesting things to happen to him. He goes sightseeing.”Your work life is what you make of it. Show me someone who “lives for the weekends” and eyeballs the clock all day, marking each break as a milestone to a temporary nightly reprieve, and I’ll show you someone who needs a change, either a job change or a job-approach change.“But I can’t change jobs,” you complain, “I’m …” What? Too old, too specialized, too under-sk
It is universally known that to get something you need to give something. If there is something you want, you can ask yourself, “What do I need to give to get it?” Everything has a price.
New E-learning Trends in Knowledge Economy
E-learning has easily become one of the most popular trends in the past few years. After all, it has allowed businesses to save money and train their employee’s online, as well as help students get their degree while working. However, as e-learning programs become more complex and easier to use in the business market, more trends will develop within.One of the biggest trends within e-learning programs is that applications are expanding. Originally, e-learning software merely trained individuals and subsequently went from there. Now e-learning courses are keeping employers up to date within their industry. For instance, if a sales rep needs to know how to handle customers on the phone, then these e-learning solutions will provide a lot of help. Also, if
ving.E-learning has easily become one of the most popular trends in the past few years. After all, it has allowed businesses to save money and train their employee’s online, as well as help students get their degree while working. However, as e-learning programs become more complex and easier to use in the business market, more trends will develop within.One of the biggest trends within e-learning programs is that applications are expanding. Originally, e-learning software merely trained individuals and subsequently went from there. Now e-learning courses are keeping employers up to date within their industry. For instance, if a sales rep needs to know how to handle customers on the phone, then these e-learning solutions will provide a lot of help. Also, if
It is universally known that to get something you need to give something. If there is something you want, you can ask yourself, “What do I need to give to get it?” Everything has a price.
Employee Relations Manual Sample Outline
Most smart entrepreneurs and all large corporations have Employee Relations Manuals. Nearly all businesses with over five or more employees have some sort of employee manuals but not all have Employee Relations Manuals for their managers. It is important in today’s litigious lawyer trap to have a good policy in place to protect you from a bad decision or improper handling of an employee situation by a manager. All too often a minor incident can lead to a problematic situation and end up in court, union arbitration or a hefty fine from a government regulatory agency which often tend to side with the employee, regardless of fact.Defusing situations early on can help your team avoid costly litigation and rectify situations quickly. During my 24-years as a
o give something. If there is something you want, you can ask yourself, “What do I need to give to get it?” Everything has a price. Most smart entrepreneurs and all large corporations have Employee Relations Manuals. Nearly all businesses with over five or more employees have some sort of employee manuals but not all have Employee Relations Manuals for their managers. It is important in today’s litigious lawyer trap to have a good policy in place to protect you from a bad decision or improper handling of an employee situation by a manager. All too often a minor incident can lead to a problematic situation and end up in court, union arbitration or a hefty fine from a government regulatory agency which often tend to side with the employee, regardless of fact.Defusing situations early on can help your team avoid costly litigation and rectify situations quickly. During my 24-years as a
Internet Marketing - Website Design & SEO Techniques, Have These Two Been Pulling Their Weight?
Internet Marketers are missing the boat on serious elements of search engine optimization. Their techniques are not meeting the mark. As a result websites are not being ranked high in the search engines.This shortcoming can be traced back to one fundamental principle. The sum total of all parts has to point to the whole. In Internet Marketing and search engine practice, this principle is very much in operation, although it is so often forgotten.These subtle techniques are so easy to implement and yet so easy to overlook when considering the bigger picture. So much so, that many people feel they are not worth implementing simply because they seem so insignificant.Each of these really simple techniques, when added together creates a command
self, “What do I need to give to get it?” Everything has a price. If you want money, the price may be action , right attitude, or a plan. There is always something you can do to have what you want. If you want more money, you need to give those things in your life that will bring you money. That includes your talents, skills, time, a
Internet Marketers are missing the boat on serious elements of search engine optimization. Their techniques are not meeting the mark. As a result websites are not being ranked high in the search engines.This shortcoming can be traced back to one fundamental principle. The sum total of all parts has to point to the whole. In Internet Marketing and search engine practice, this principle is very much in operation, although it is so often forgotten.These subtle techniques are so easy to implement and yet so easy to overlook when considering the bigger picture. So much so, that many people feel they are not worth implementing simply because they seem so insignificant.Each of these really simple techniques, when added together creates a command
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