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Grow Your Subordinate's Competence by Being Less Tolerant
When does your consideration for a subordinate's or colleague's feelings, as a trade-off for being honest about their poor performance or behaviour become counter productive?When does tolerance for small performance shortfalls as a trade-off against a positive attitude, become a liability?The simple answer to these questions is, ‘Most of the time", if not, "Always".The useful answer is more complex.Most people take some comfort from having known work boundaries. People appreciate knowing what constitutes "good" performance and behaviour.Work

ericans in general are quite patient and can wait for hours before they finally get to speak to a live human as the wait times are generally high especially in Tech support. Initially agents do feel let down and depressed because of such incidents but eventually they do overcome. However one such call can ruin the day for an agent irrespective oh him being tenured or a fresher.

2) If given a chance will you work in America for Am

How to Win a Price War
Any economics student can tell you that price is a matter of supply and demand. The market will bear a certain price point and settle into equilibrium. This is not very helpful when trying to determine the price for a new product. Price is a very confusing area of marketing for many people. The reason is probably because price is one of the most misused and abused marketing tools. Traditionally, there are three ways to set the price for a product:• Competitive Parity- Charging the same price or average price of the competition• Standard Markup- Always addin

While writing a piece about racist attack on call center workers, I felt that I was not doing enough to get into the depth of the matter. Just analyzing the published data and reading report written by someone else did not feel enough. I decided to talk to someone who actually works in a call center. Following is the transcript of our talk. My respondent works at a call center in Pune, India. The answers have not been edited.

1) Here in USA we hear about call center workers being abused by callers from USA. They call them bad name and are nasty. Have you faced this kind of situation..? If yes then how did you handle it and how did it made you feel about Americans in general? Also did the bad behavior from American callers made u have a bad image of America..? If an employee complaints of bad behavior from callers how does the management handle it? Are the employees provided counseling..?

Certainly. Daily an agent would get at least one or two calls where the customer gets abusive. In such situations the agents ask the customer to refrain from profanity or else he might hang up. This does not always work out as the customer may still be abusive and since the calls are all recorded the agent simply cannot hang-up on the customer and he has to request him at least twice. This does make the agent feel bad and it might affect the agent’s productivity. However a tenured agent (someone who’s been in the process for over 6 months can handle these situations smartly. However the new joiners find it pretty tough to deal with and it is for these agents that we have counseling sessions either immediately or after the shift. In such cases the Team leader also takes over the call from the agent. This is called as an escalation. Americans in general are quite patient and can wait for hours before they finally get to speak to a live human as the wait times are generally high especially in Tech support. Initially agents do feel let down and depressed because of such incidents but eventually they do overcome. However one such call can ruin the day for an agent irrespective oh him being tenured or a fresher.

2) If given a chance will you work in America for Ame

Mergers and Acquisitions - Administering the Merger Review Process at the FTC
One of the primary duties of the Federal Trade Commission is to over see Mergers and Acquisitions in industry to prevent one company from inadvertently growing so large that it corners the market and thus becomes a monopoly inhibiting competition in the market place. Administering the Merger Review Process at the FTC is not an easy task and it maybe a good thing as they do not manage these things very well anyway. In fact many times when one company wishes to merge with another the FTC kills the deal by wasting weeks to review all the information and thus hurts both companies

Here in USA we hear about call center workers being abused by callers from USA. They call them bad name and are nasty. Have you faced this kind of situation..? If yes then how did you handle it and how did it made you feel about Americans in general? Also did the bad behavior from American callers made u have a bad image of America..? If an employee complaints of bad behavior from callers how does the management handle it? Are the employees provided counseling..?

2) If given a chance will you work in America for Am

5 Effective Work Habits For Fresh Graduates
Being new in the working world, I am sure you are eager to show off your newfound skills and knowledge. However, out there in the working world some basic work effective habits can increase your productivity. By being consistently effective at your work increases your chances of success in your career.The 5 effective work habits are:1. Volunteer for Assignments One of the best ways to signal that you are a keen learner and are not afraid of hard work is to volunteer for assignments. Especially assignments that no one seems interested to do. However,

yees provided counseling..?

2) If given a chance will you work in America for Am

Applying Strategic Leadership in the workplace
What is strategic leadership and why do I need it?Strategic leadership is a self-explanatory term, and even when separated, still provides a meaningful definition. A definition of strategic leadership can be summed up as the “ability to anticipate, prepare, and get positioned for the future.”In my experience, I have been able to pinpoint specific examples of colleagues who have exemplified strategic leadership in their professions. I’d like to share some examples of how strategic leadership is essential to a work environment.A small company had bee

e agent feel bad and it might affect the agent’s productivity. However a tenured agent (someone who’s been in the process for over 6 months can handle these situations smartly. However the new joiners find it pretty tough to deal with and it is for these agents that we have counseling sessions either immediately or after the shift. In such cases the Team leader also takes over the call from the agent. This is called as an escalation. Americans in general are quite patient and can wait for hours before they finally get to speak to a live human as the wait times are generally high especially in Tech support. Initially agents do feel let down and depressed because of such incidents but eventually they do overcome. However one such call can ruin the day for an agent irrespective oh him being tenured or a fresher.

2) If given a chance will you work in America for Am

The Dog That Didn't Bark
A few weeks ago, after consultations with others in an association I represent, I made a partnership pitch to another organization with similar interests. If the idea comes to fruition, it will radically change our organization.So, you can imagine my impatience when I didn't hear back from the person to whom I'd made the proposal. She had welcomed the idea, but a decision would be made by a council within her organization.Given the dynamics of an important decision about the future of their organization, I didn't expect a quick decision. But, I would have liked a

2) If given a chance will you work in America for Americans..? Please give reasons for your answer.

This is a very subjective question. The pay packet in call centers is more compared to other jobs in the market. Likewise if you look at growth opportunities offered in the US market certainly the prospect of working In America is very appealing. Just a few bad American customers cannot scare Indian job seekers away from the $$$$$$.

3) Do you think that in future with raising costs in India, the call centers will migrate to other low cost locations..? and Do you think you are prepared to take another job in another industry?

Shifting of call centers or having a new setup is not entirely dependent on the monetary part. Yes the very reason of jobs being outsourced is because of cost cutting. This can only be possible if the resources that are available make for a good option. The biggest advantage and the most important reason for call centers booming in India is its English speaking population combined with the cheap labor. Either one of these options alone may not fit the bill for an alternative. Unlike America where call centre job is for unskilled labor (mostly) in India the people associated with this industry are highly qualified and even experienced in most cases. Hence getting another job is not a BIG problem but the pay package may not be the same.

4) What are your plans for your future..? Do you want to make a career in this field..?

Normally people associated with this industry would work for 2 – 3 years with some exceptional cases of individuals working for more than

4 or 5 years. Attrition is the biggest challenge faced by this industry but it’s mostly because of the night shifts. Night shifts and health issues are the main reasons (Nat

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You must have done an awesome job with your resume and cover letter, because you got the call...

Working in executive protection has more to it than simply being strong, fast and intelligent. Any employer seeking protection would want someone who can keep calm under stressful circumstances, not to mention dangerous situations. How do we train and assess these skills in the western world?

Are you looking for a different and unique way to raise money for your group or organization? This year, skip the usual chocolate bars and scented candles, and sell something that will increase your group's visibility in the community. Pens, mugs, t-shirts, hats and jackets that carry your organization's name and logo can be excellent year-round fund-raisers for your group.

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Added for You - A Look at Life at Call Centers in India

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