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Added for You - Peak Performance - What You See Is What You Get!
Specialty retailers typically stock a wide variety of products, centered on a particular theme, whether it be a hobby, a nationality, some tourist attraction in their city or any niche subject. With such an extensive selection of product, it can be difficult to create a shopping environment that is anything less than a hodgepodge of different sized products on display in different sized shelves, racks and bins throughout the store. One popular product in these stores is music CDs.An Irish retailer may carry a
It happens to all of us: the pressing personal problem or concern that takes center stage, leaving little energy or attention for anything else, including work. Examples are a family member’s prolonged illness or death, facing the prospect or reality of divorce. Although most of us are practiced at putting on the “game face” and getting on with work, events of this magnitude may make it difficult or impossible to manage that. Each person is, of course, different, and no solution will fit everyone. Here, however,
Setting up your sales activity board: Start by ordering a large erasable board from your local office supply store, the bigger the better (hint, a big board = assumed big results!) and mount this board on a wall easily seen by your sales team but not visible to your current or prospective clients. Use this sales activity board to track the performance of your company, highlighting the “critical” factors for your sales success. Initially, track the cold calling activity of your sales team, their client retention percentages, the number of daily presentations they make, and their closing ratios of presentations versus the number of sales being made. Your sales activity board is also a perfect place to forecast the monthly team goals for your sales team and will give each team member a way to see how their month is progressing. At the end of each month, schedule a regroup meeting to summarize the performance from the most recent month. Then, erase your sales activity board and set new individual/team goals for the upcoming month.<
A lot of event planners struggle to get up-to-the-minute stats about who's coming, how many people are coming, and how many spots are left. This is because they're hand-counting forms, tallying up call-in registrations, and manually updating Excel spreadsheets to find the right numbers.This is so unnecessary.Using an online registration system for the event can remove all such tedious paperwork from your job by providing complete, up-to-the-minute reports for all your events and meetings?With th
Setting up your sales activity board: Start by ordering a large erasable board from your local office supply store, the bigger the better (hint, a big board = assumed big results!) and mount this board on a wall easily seen by your sales team but not visible to your current or prospective clients. Use this sales activity board to track the performance of your company, highlighting the “critical” factors for your sales success. Initially, track the cold calling activity of your sales team, their client retention percentages, the number of daily presentations they make, and their closing ratios of presentations versus the number of sales being made. Your sales activity board is also a perfect place to forecast the monthly team goals for your sales team and will give each team member a way to see how their month is progressing. At the end of each month, schedule a regroup meeting to summarize the performance from the most recent month. Then, erase your sales activity board and set new individual/team goals for the upcoming month.
One of the toughest kind of speeches to make is an after-dinner speech since everyone will be feeling sleepy after their meal. And worse, they may not even give you their full attention. There are many things that can go wrong and as an after-dinner keynote speaker, there are a couple of things you have to observe in order to be successful or at the very least, to sit down without feeling embarassed.1. Find an appropriate topicAs a speaker, you have to find a topic that ALL your audience can rela
Are You a Secret Ace Learner?Are you familiar with the 80/20 rule? There are many versions:a) Eighty percent of the work is accomplished by 20% of the personnel.b) Eighty percent of sales are produced by 20% of the salespeople.c) Eighty percent of learning occurs informally and outside of school.d) Eighty percent of what you read is irrelevant or redundant.e) Twenty percent of class room work has personal value for you, the rest, Nada!Let’s use the Reporter’s system,
The A.C.E.S. model of exceptional customer service is a simple pneumonic and diagnostic tool that will help you evaluate your company’s ability to deliver service to the customer. Once you have your diagnosis, you then know where to apply corrective measures if needed.A.C.E.S. helps employees focus on the three component parts of customer service. This model complements my 4 (and 7) laws of exceptional customer service.The ACES model is a simple formula Attitude + Competence + Empowerment = (exceptio
Tip From The Coach: After you have installed your erasable sales activity board, assign a unique marker color to each sales person. This “pride of ownership” means each person on your sales team will have great enthusiasm in making sure they can see as much of their marker color on the sales activity board, as the rest of your sales team. Sounds crazy, but it works!
Ranking top performers: Using your sales activity boards, recap the performance each month for each of the sales teams you manage and develop a ranking report. Use this report to track the SuperStars in your company and circulate this information company-wide. This ranking report should reward top monthly performance both individually and as a team, depending on the areas you are measuring. This ranking report should also summarize your SuperStar performers for the month, by the quarter and year-to-date. By reflecting these three time periods, everyone is given a chance to shine and every individual within your company can see how their performance compares to the Sup
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