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Added for You - The Sky Isn’t Falling – The Sky Isn't Falling
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for a lot of big companies.Let's turn to the Internet. I find that the vast majority of companies selling things on the Net can't be contacted at all. Not presale, postsale, or anywhere in between. The only time they talk to you is if you get really angry and start complaining. Everyone else is apparently seen by customer service, but ignored.Even if you're using an autoresponder to handle 99% of your customers automatically, the least you can do is try to personalize the messages based on whatever meager information they've given you. While I'm at it, what's wrong with allowing people to contact you on the phone if they're getting frustrated? Does this increase or decrease the chances that a person wi
If you desire to reach the top of your profession, and perhaps have ambition of being a senior manager, associate director or indeed a director of your company, then you need to develop your people skills.This is so key, Les Giblin, author of Skills with People, wrote: 'people skills are the key to life.' From the beginning of time, man has always been interested in himself/herself, and it will remain that way to the end of time. You do not need to be embarrassed about realising this fact, it is just how it is.You need to realise that man's actions are governed by self thought and self interest, you might have heard the phrase 'What Is In It For Me' WIIIFM. Whenever you buy something, that is what goes through your mind, you say how can this be good for me, how can this benefit me and so on... This trait is so strong in man that in charity the dominant thought is the feeling of goodness that the giver gets from giving, and not the gift, that comes second. So once you understand this principle, you can be
Now why would a sales person make these kinds of errors in judgment day after day? The answer is because they don’t even realize it or even if they do he or she does not think that it matters.
On their own, our daily acts do not seem that important. A minor oversight, a poor decision, or a wasted hour generally doesn't result in an instant and measurable loss of sales. More often than not, there is no immediate consequence to our sales efforts. Maybe a missed opportunity or a lost order is the result but unless it’s a major deal the situation is generally not significant enough to create a “personal ability rea
We’ve been taught to think that "career builder" is a process out there that we subscribe to. Like those commercials you see on TV for Career Schools. You select one and then get information on how to apply. Then you sign up for a career.More frequently we just fall into a career. It’s often associated with our first job or one of our earlier employments. If it suits us we stay with it. If not we start to look around.But what if you could build a custom career around a vocation or avocation you’re passionate about?A passionate career builder examines what’s going on in life that consumes your mind a heart . . . and then builds a custom job search around it. The reward is that you’re extremely committed. And you’re able to generate a strong positive response from employers. They’re more likely to buy into your passion because of your enthusiasm.For example, let’s say you love animals. In fact, you’d readily give up your current job for the opportunity to be involved with animals som
Now why would a sales person make these kinds of errors in judgment day after day? The answer is because they don’t even realize it or even if they do he or she does not think that it matters.
On their own, our daily acts do not seem that important. A minor oversight, a poor decision, or a wasted hour generally doesn't result in an instant and measurable loss of sales. More often than not, there is no immediate consequence to our sales efforts. Maybe a missed opportunity or a lost order is the result but unless it’s a major deal the situation is generally not significant enough to create a “personal ability re
Succession planning is a critical linchpin in building the bench strength of a business into a positive long-term future, as well as a key element of business risk management. Most of the business literature on this particular subject focuses on succession planning as an exiting strategy. This focus is a strategic blunder.The emphasis on succession planning as an activity to be considered and implemented toward the end of the business life cycle is wrong-headed. Such emphasis represents a short-sighted perspective, characterized by a significant lack of strategic thought and intent. It is particularly surprising, given the current demographic changes and trends in the market.Some of these key trends that need to be considered from a corporate team building and strategic perspective, in analysing both the internal and external environment include: an aging population labor and skills shortages the emergence of Generations ‘X’ and ‘MTV’ into management roles, and
On their own, our daily acts do not seem that important. A minor oversight, a poor decision, or a wasted hour generally doesn't result in an instant and measurable loss of sales. More often than not, there is no immediate consequence to our sales efforts. Maybe a missed opportunity or a lost order is the result but unless it’s a major deal the situation is generally not significant enough to create a “personal ability re
Company Logo Design? Brand Identity? Are they really important? Yes, they are!A corporate identity or brand identity is the visual, emotional and cultural representation of an organization and its mission. It is the public image of the company that strongly identifies it and depicts the message about its business and the services it caters. In an increasingly competitive marketplace it is essential to have a unique identity to stand out and succeed. The base to a company's brand identity is its corporate logo, which often might consist of a logomark and the company slogan accompanying the company name. A proper combination of these elements can create a masterpiece logo, which in turn can offer a powerful impact on the company’s brand establishment strategy.Developing a brand identity for your organization involves great deal of time and resources. Identity is a vital asset that must be invested in, leveraged and managed to ensure a company’s success. A compelling brand identity increases recogniti
Managers in the non-profit, association and business worlds need to persuade outside audiences with the greatest impact on their operations to their way of thinking. And then move those external stakeholders to take actions that help their departments, divisions or subsidiaries succeed.But that takes a very special plan, one that delivers results far beyond simple publicity placements.I’m talking about a blueprint, say, like this one that lets you broaden your public relations field of fire, putting its primary focus where it belongs, on your unit’s key external stakeholder behaviors: “People act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired- action the very people whose behaviors affect the organization the most, the public relations mission is accomplished.”You’ll know such a blueprint is working when you see res
If you have not bothered to make a cold call, if you have not bothered to prospect for new account development in the past ninety days, this lack of discipline may not seem to have any immediate impact on your sales life. And since nothing drastic happened to you after the first ninety days, you repeat this error in judgment for another ninety days, and on and on it goes. Why, because there doesn’t seem to be a major consequence. And herein lies the great danger. Far worse than having little focus on prospecting or new account development is not even realizing that it matters!
Those who eat too many of the wrong foods are contributing to a future health problem, but the joy of the moment overshadows the consequence of the future. It does not seem to matter. Those who fail to utilize sales
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