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    You Can’t Negotiate with a Dictator
    Some negotiation gurus claim you can negotiate “anything.”Perhaps, but you can’t negotiate with ANYONE.And that constitutes a major problem.For example, let’s say it’s time for your annual performance review and your boss, who is also the owner of the company, declares he is going to award you with a 5% raise in pay.You think this is piddling based on your achievements and what’s more you know for a fact that Mary, down the hall, a far less meritorious worker, got 10%.Can you “negotiate” a bette
    I watched Tana - the street smart one - and Kendra - the book smart one, I listened to their words. Both Tana and Kendra claim to have sales backgrounds so they should be savvy in the use of words.

    Here’s a sampling of what I heard.

    Tana: I have the Three Stooges working for me

    I can't count on these people

    I won't hesitate to get rid of

    Phones that Suit Your Personality and Place
    Apart from regular phone instruments, today there are a variety of phones that are specially designed to compliment the d?cor of the place and match the personality of the person. These phones are popularly known as decorative phones and they are functional phones that are unique, fancy, and stylish. They enhance the interior of the place and give it a unique and classy look. Elegant decorative phones also make great gifts.Wide Range of Decorative Phones Antique Phones: Antique telephones remind yo
    I'm not a fan of "The Donald" and I had never seen his hit show until last week. Bernadette, my wife, seems hooked on "The Apprentice" and makes a habit of watching every Thursday while I usually go off to our den to read a book. Each week, she encourages me to watch - and each week I decline. I keep telling her she is probably the only person over 35 to be interested in his show. "Oh, I think you'd be surprised," she tells me.

    Last week I referred to the Runaway Bride in my newsletter and told Bernadette I was amazed at the responses I got from readers. "Why don't you write about The Apprentice," she asks. "You'll be amazed at all the selling insights you can cull from each episode. See what kind of response you get."

    So, reluctantly I watched the show. However, while I watched, it was through the lens of the sales trainer that I am. When I conduct a Sales Training Seminar, I often ask salespeople and sales managers to name their most important tool - one they rely on every selling day. Surgeons have a scalpel, sculptors their hands, cooks their favorite knives: "What is the ultimate selling tool you rely on," I ask them? They never get the right answer. I hear: palm pilot, cell phone, support staff, products, yada yada yada, etc.

    However, the most important tool for the sales professional is "words." It is the "words" you use that sets you apart from others and determines your level of success. So as I watched Tana - the street smart one - and Kendra - the book smart one, I listened to their words. Both Tana and Kendra claim to have sales backgrounds so they should be savvy in the use of words.

    Here’s a sampling of what I heard.

    Tana: I have the Three Stooges working for me

    I can't count on these people

    I won't hesitate to get rid of

    What is Referral Lead Generation?
    Referrals aren’t generated, they just happen, right? While many businesses believe this, it is a common marketing myth. Most businesses assume that referrals just happen by chance when someone tells another person about their experience with the products or services they’ve received. While word-of-mouth has always been an obscure concept and certainly unpredictable, new Internet technologies are making it easier than ever to nudge along and follow its momentum. The Difference Between Referrals and Word-of-Mouthnterested in his show. "Oh, I think you'd be surprised," she tells me.

    Last week I referred to the Runaway Bride in my newsletter and told Bernadette I was amazed at the responses I got from readers. "Why don't you write about The Apprentice," she asks. "You'll be amazed at all the selling insights you can cull from each episode. See what kind of response you get."

    So, reluctantly I watched the show. However, while I watched, it was through the lens of the sales trainer that I am. When I conduct a Sales Training Seminar, I often ask salespeople and sales managers to name their most important tool - one they rely on every selling day. Surgeons have a scalpel, sculptors their hands, cooks their favorite knives: "What is the ultimate selling tool you rely on," I ask them? They never get the right answer. I hear: palm pilot, cell phone, support staff, products, yada yada yada, etc.

    However, the most important tool for the sales professional is "words." It is the "words" you use that sets you apart from others and determines your level of success. So as I watched Tana - the street smart one - and Kendra - the book smart one, I listened to their words. Both Tana and Kendra claim to have sales backgrounds so they should be savvy in the use of words.

    Here’s a sampling of what I heard.

    Tana: I have the Three Stooges working for me

    I can't count on these people

    I won't hesitate to get rid of

    Unlock the Hidden Creativity of Your Employees
    To release creativity in employees, managers must get involved in their employees’ work. Look at each employee as if he or she is the expert on the job and tap into their creative energy.When we engage our employees and tap into their creative energy, they can show us ways to improve. All employees can be thinking about how to reduce costs, looking at safety issues, reducing wastes, and improving the environment, while at the same time developing skills to identify, articulate and communicate those kinds of things.
    e you get."

    So, reluctantly I watched the show. However, while I watched, it was through the lens of the sales trainer that I am. When I conduct a Sales Training Seminar, I often ask salespeople and sales managers to name their most important tool - one they rely on every selling day. Surgeons have a scalpel, sculptors their hands, cooks their favorite knives: "What is the ultimate selling tool you rely on," I ask them? They never get the right answer. I hear: palm pilot, cell phone, support staff, products, yada yada yada, etc.

    However, the most important tool for the sales professional is "words." It is the "words" you use that sets you apart from others and determines your level of success. So as I watched Tana - the street smart one - and Kendra - the book smart one, I listened to their words. Both Tana and Kendra claim to have sales backgrounds so they should be savvy in the use of words.

    Here’s a sampling of what I heard.

    Tana: I have the Three Stooges working for me

    I can't count on these people

    I won't hesitate to get rid of

    The Process of Change in Marketing Approaches
    In a world economy that is in constant flux and undergoing turbulence, more companies are realizing that their most precious asset is their customer base. An even more important realization is the need to satisfy the whims and fancies of these customers in order to survive in these increasingly competitive markets. Organizations that do not act on this dictum have suffered the loss of market share or worse, total annihilation. Such dire consequences have awakened many organizations to rethink the way they see marketing. Thus, the
    ives: "What is the ultimate selling tool you rely on," I ask them? They never get the right answer. I hear: palm pilot, cell phone, support staff, products, yada yada yada, etc.

    However, the most important tool for the sales professional is "words." It is the "words" you use that sets you apart from others and determines your level of success. So as I watched Tana - the street smart one - and Kendra - the book smart one, I listened to their words. Both Tana and Kendra claim to have sales backgrounds so they should be savvy in the use of words.

    Here’s a sampling of what I heard.

    Tana: I have the Three Stooges working for me

    I can't count on these people

    I won't hesitate to get rid of

    Protect the Visionary
    “You cannot protect something by building a fence around it and thinking that this will help it survive.” Wim WendersIn America there is a push to provide protectionist status to American positions to ensure the viability of American business as well as American jobs.Does this idea make sense for the entrepreneur?The Internet has provided a means of tapping into a radical new business model. This model relies on the ability of a business to reach beyond the borders of their town, county, state, region and cou
    I watched Tana - the street smart one - and Kendra - the book smart one, I listened to their words. Both Tana and Kendra claim to have sales backgrounds so they should be savvy in the use of words.

    Here’s a sampling of what I heard.

    Tana: I have the Three Stooges working for me

    I can't count on these people

    I won't hesitate to get rid of these people

    How can I depend on three idiots

    I've f------ had it

    There was no love on this project

    I did this on my own

    I want to punch somebody

    I have a bunch of knuckleheads on my team

    I can run with the wolves

    Kendra: Don't be sorry - just make it good

    My team worked harder for me than they did for their own

    positions

    Pleasing the sponsors was our number one priority

    I want to inspire people to action

    I'm so proud of everybody

    We did it as a team

    Bye you guys (hugs)

    We had our differences in the past, but I can't

    remember what they were

    These people believed in me

    I don't need Caroline and George to help me decide who to hire. Tana had a brochure that wasn't ready on time and when it was ready it was discovered that it hadn't been proofread! Poor Governor George Pataki didn't have an American flag to carry in the parade of flags, but Tana did offer him a donut and coffee; and the entire event did not start on time. She wouldn't get my vote.

    I hate to do it, but I guess I'm going to have to tune in this week to see if "The Donald" agrees with me. I know what words he'll use: To one he'll say "Your fired," and of course to the other he'll say "Your hired."

    In sales, I believe, if you listen to their (The customers') words they'll buy from you. If after you listen to their words and you deliver a presentat

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