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A Look at Christian Motivational Speakers
For the most part, Christian motivational speakers concentrate on two areas that may overlap. The first is spreading the gospel. This does not mean that they are training for the priesthood. It means that they apply the Bible’s teachings to anything and everything going on in the world today and they speak about it at whatever opportunity arises.In the past several years, with the country leaning more and more to the right, popular radio and TV shows have sprung up, and Christian motivational speakers are invited to present their views through the media, to a large audience of viewers or listeners. They are not preaching. They a

u fully understand their concerns. This will help defuse the situation so that you can explore potential solutions to the problem. Examples of such questions are “What one thing would you like from me?” or “What is missing that you’re like to have included?” or “What questions do you have about this?” These types of questions will allow you to stay focused on them to resolve matters more quickly.

5. Create a Clear Agreement About the Resolution and Next Steps

Motor Vehicle Policy and Your Employee Risks
It is becoming more common for employers to require employees to use their personnel motor vehicles for business use. Reimbursement for business use is commonly by way of a kilometre/mileage allowance or a general motor vehicle allowance for the year.Did you know that you can be found vicariously liable for the acts and omissions of your employees driving while driving a motor vehicle for work related business?Even an innocuous journey to pick up the daily mail can be fraught with risk!I this day and age employees cannot always be relied upon to exercise discretion and common sense. It is therefore important that

As a small business owner, I bet you occasionally find yourself in stressful client interactions--you know those conversations that seem to escalate with no solution in sight. It’s not always easy to be kind and patient when someone is angry or upset. Working with difficult clients can be stressful and even overwhelming. They often have an unending list of requests, demands and deadlines, and they expect you to meet all of them.

I know you are committed to your clients, for they are the reason you’re bringing your product or service to the world. With this in mind, if you can find new ways to handle stressful interactions, you can create new possibilities for your working relationships. In this article you’ll learn five steps to handle stressful client interactions with ease, to transform difficult situations into easeful ones. This will enable you to create a successful, profitable business that makes a real difference in the world.

1. Approach Each Client Situation in a “Charge Neutral” Manner

In the process of dealing with a stressful client interaction (whether on the phone or face-to-face), quietly check in with yourself to see what it’s causing for you. If you’re feeling anxious or defensive or “revved up,” it’s helpful to become neutral quickly. Take a few deep breaths and focus your attention on your feet for a minute. This will shift your energy, disperse some of the adrenaline, and reduce the stress in the conversation so you can be more calm and productive during the interaction.

2. Honor Your Client’s Perspective

You know the saying, “The Customer Is Always Right”? It’s quite true. Even if you don’t always agree with your client, it’s important to respect their perspective and needs. Set aside your own opinions and requirements. Allow yourself to honor your client by listening intently to what they are saying, then tell them that you’ve heard them and appreciate their concerns. By doing this, you begin to re-establish trust and truly honor the circumstances and problems they are experiencing.

3. Be Curious About Your Clients and Their Issues

One of the best ways to build long-term success with a client is to find out more about the issues they have and what is making them upset. When you can step away from your own feelings and your own way of doing things, and instead stay curious about your clients, you can better understand them and can better fulfill their needs. Closely monitor your tone of voice and body language during your interaction. Stay open and inquisitive without fear or judgment. Doing slow, deep breathing (in and out of your nose with your mouth closed) allows you to slow down enough to get curious.

4. Ask Powerful, Clarifying Questions

During a stressful interaction with a client, it’s a good idea to ask them some specific open-ended questions (in a charge-neutral fashion) to help you fully understand their concerns. This will help defuse the situation so that you can explore potential solutions to the problem. Examples of such questions are “What one thing would you like from me?” or “What is missing that you’re like to have included?” or “What questions do you have about this?” These types of questions will allow you to stay focused on them to resolve matters more quickly.

5. Create a Clear Agreement About the Resolution and Next Steps

The Six Sigma Tool and TQM are Not the Same
Many business people have yet to recognize the difference between the Six Sigma tool and total quality management, also referred to as TQM. Though, at a glance, they do look rather similar, and the Six Sigma tool does indeed employ some of the techniques and strategies that are the foundation for TQM, they remain two entirely separate methods of doing business.While both the Six Sigma tool and TQM place emphasis on how critical it is to look at a business’ entire support and leadership structure from top to bottom, the similarities don’t go much further than that. It is the focus on quality that causes the confusion between to

rn five steps to handle stressful client interactions with ease, to transform difficult situations into easeful ones. This will enable you to create a successful, profitable business that makes a real difference in the world.

1. Approach Each Client Situation in a “Charge Neutral” Manner

2. Honor Your Client’s Perspective

3. Be Curious About Your Clients and Their Issues

4. Ask Powerful, Clarifying Questions

5. Create a Clear Agreement About the Resolution and Next Steps

Industrial Metal Adhesives - All about Metal Adhesives
Industrial metal adhesives include hot metal adhesives, epoxy adhesives, polyurethane adhesives, sealants, thermoset adhesives, UV curing adhesives, silicon adhesives, acrylic adhesives, and other chemical adhesives. Basically, these are the components that make up the various types of adhesives that are used in industries to bond metal together. The names not only reflect the chemical makeup of the various adhesives, but also their adhesion properties. Depending on the type of bond that is sought after and what types of metals are being bonded, a specific type of adhesive will be used.Acrylic adhesives are known for their exce

conversation so you can be more calm and productive during the interaction.

2. Honor Your Client’s Perspective

3. Be Curious About Your Clients and Their Issues

4. Ask Powerful, Clarifying Questions

5. Create a Clear Agreement About the Resolution and Next Steps

Strategic Alliance - The Underused Option
You are an entrepreneurial inventor with marvelous ideas in your area of expertise. The ability to create models, prototypes and concepts flows easily from your fertile brain. Nevertheless, all you have to show for your creative efforts is a garage full of dead end stuff, despite all of your efforts.Many creative people have an area of knowledge in which they excel. They are in their comfort zone there and can appear to be a master of this precise universe. However, taken just a bit outside the protective lines of this tight little planet, they are lost souls. They can not communicate their brilliance, demonstrate their value an

client is to find out more about the issues they have and what is making them upset. When you can step away from your own feelings and your own way of doing things, and instead stay curious about your clients, you can better understand them and can better fulfill their needs. Closely monitor your tone of voice and body language during your interaction. Stay open and inquisitive without fear or judgment. Doing slow, deep breathing (in and out of your nose with your mouth closed) allows you to slow down enough to get curious.

4. Ask Powerful, Clarifying Questions

5. Create a Clear Agreement About the Resolution and Next Steps

Groups, Committees, and Boardrooms: Making Meetings Run Smoother
Due to the complexities of human nature, few groups can work together without problems. Whether it is the neighborhood association, the PTA, a company board or any legislative body, the importance of good communication and the leader's tact will play an important role on the outcome of a meeting.When a boardroom or a group meeting is called, assuming that the meeting room's physical space, supplies and technology are already well taken care of, the chairperson or the leader will be the one to determine the success or failure of the project. A meeting will prove worthwhile when the participants are not too many or too few in numb

5. Create a Clear Agreement About the Resolution and Next Steps

Once you’ve fully understood the particular situation and your client’s concerns, it’s helpful to suggest two possible solutions to the problem (clients appreciate it when they get to choose how a problem will get resolved.) Once you agree on the solution, create a clear agreement around it (with specific, measurable and time-bound parameters) and also a clear set of next steps to implement the solution. Confirm with the client that it fits with their expectations.

It’s absolutely essential that you can enter into a stressful client situation in an easeful way. If you have to step away from an interaction so that you can get your own focus and calmness back, then take that time. Simply trust that matters can be resolved in a calm manner.

One of my clients did this when dealing with an angry customer in his eco-printing business. He momentarily changed his focus in the midst of a difficult conversation. He took a few breaths and consciously stayed very calm. He soon noticed that his customer actually calmed down as well. They quickly reengaged and came to a solution to the problem they were facing. By approaching the situation in a charge-neutral manner and tapping into his mind-body connection, my client was able to get himself and his customer to create the perfect result. With ease in mind, he brought a new lightness to the situation, producing wonderful new possibilities.

I wish you well as you begin to look for ways to handle all your client interactions with ease. May you know joy, may you know peace and may you work with ease.

Visit www.WorkWithEase.com to receive your free audio program entitled “7 Simple Strategies to End Work Stress and Overwhelm with Confidence.”

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Motivating your employees to become proactive rather than reactive is what you want, isn't it? Getting them to do more than react like a snail on Valium when things need to get done, or offer creative new solutions are necessary elements for business survival.

The Portfolio, Programme and Project Management Maturity Model (P3M3) is a reference guide for structured best practice. It breaks down the broad disciplines of portfolio, programme and project management into a hierarchy of Key Process Areas (KPAs). The hierarchical approach enables organisations to assess their current capability and then plot a roadmap for improvement prioritised by those KPAs which will make the biggest impact on performance. Research demonstrates that ROI from process improvement using a maturity model approach ranges from 2:1 to 27:1. Most articles on portfolio, programme and project management maturity models focus on the 'accreditation' aspects of the model. This article focuses on how to use the model as a framework for process improvement by applying change management techniques from Six Sigma.

You've spent significant money on staff training, beautiful graphics, and a professionally designed display. The traffic is pouring through your booth. But will they still remember you tomorrow?

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