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How to Offer Delightful Customer Service Part 2- Listen
The display on the driver information center of my new car indicated the need for air in my right front tire. However, the petrol station which I generally frequent offers an air hose with no air pressure gauge attached. Therefore I needed to pay a visit to a local parts house and purchase a tire gauge. When I asked for said tire gauge, the sales clerk turned and quickly located a t

t extend out 30 or 60 days after you’ve completed your work. Never, ever give 90 days. You will pay interest on the money you borrow while your money is caught up in this delayed payment schedule. Poor cash flow costs you money it just

A Guide to Call Center Services
There are various call centers and it is often confusing to choose an efficient and effective call center. A thriving call center's services are analyzed by the quality of operation. A call center must have outstanding management to be recognized and counted as a reliable source. It should be able to meet the requirements of the customers and prove a worthwhile option to marketing a

There’s a common statement amongst business people at all levels and that is ‘Cashflow is King’. Most people who follow this little metaphor have learned that little in business survives without it…

It is sometimes so, so easy to get caught up in the roundabout of business. There’s marketing advertising deadlines, new products, administration, staff issues, recruitment, selling and then more selling: You also need to focus on the cash collection of those sales. You’d be surprised how many good business people forget to collect what is owed to them. This can later cause immense problems in the running of your business and many business people don’t see it coming.

Here are 6 tips to ensure you have a better chance of collecting your money:

1. Ask for a retainer or down payment on projects so that your customers fund the project, not your business.

2. Set your terms to say ‘payment in full’ at completion. Don’t extend out 30 or 60 days after you’ve completed your work. Never, ever give 90 days. You will pay interest on the money you borrow while your money is caught up in this delayed payment schedule. Poor cash flow costs you money it just

Print Advertising: Knowing What To Put In Your Ads
So you've decided to run a print ad in your local newspaper. The paper may have even told you they could produce the artwork for you if you just tell them what should be in the ad. Problem is, you're not sure what should be in the ad.The first thing you need to do is answer the following question: What is your objective for the ad? You need to know what result you expect the

get caught up in the roundabout of business. There’s marketing advertising deadlines, new products, administration, staff issues, recruitment, selling and then more selling: You also need to focus on the cash collection of those sales. You’d be surprised how many good business people forget to collect what is owed to them. This can later cause immense problems in the running of your business and many business people don’t see it coming.

Here are 6 tips to ensure you have a better chance of collecting your money:

1. Ask for a retainer or down payment on projects so that your customers fund the project, not your business.

Employee Performance Reviews
Employees have to be monitored and evaluated periodically to ensure that the management is aware of their performance as well as to suggest improvements if need be. When the employees are monitored and know that their performance will be appraised, they will put in their best efforts to do the job assigned to them well. Thus, employee performance reviews are an integral employee mot

You’d be surprised how many good business people forget to collect what is owed to them. This can later cause immense problems in the running of your business and many business people don’t see it coming.

Here are 6 tips to ensure you have a better chance of collecting your money:

1. Ask for a retainer or down payment on projects so that your customers fund the project, not your business.

Negotiation: The Benefits of Avoiding and Accodmodating
The avoiding approach to negotiating is characterized by losing, leaving, and withdrawing. No commitments are made, and behavior is impersonal. Use this approach when you would get hurt by staying or when you want to change the ground rules. It is useful when issues are trivial and is helpful when the other side has much greater power. Its disadvantage is that the problem is left un

you have a better chance of collecting your money:

1. Ask for a retainer or down payment on projects so that your customers fund the project, not your business.

Networking - It's a Tool, Not a Crutch
I have a client who came to me complaining about a lack of business. He started his accounting business six months ago and has spent months and a good deal of money designing and building a decent website, brochure, post cards, etc. He is also a member of a BNI (Business Area Network) group. However, he wasn't doing the business he thought he would be doing by now.

3. Always negotiate terms with your vendors for 30 days or more so you can complete the work, bill your customers and receive payments prior to paying your vendor. This creates a positive cashflow.

4. Establish a solid collection process, and make sure it’s continuous (automated where you can) and nothing is left to memory. When your customers delay paying, they’re using your cash. You must be persistent but fair and courteous.

5. Set up a line of credit at your bank that you can use in case of emergency. Often, lenders rates will be less than the late fees your vendors will charge. This line of credit will help you cover a lapse in cash flow for short periods of time. However, this will have an interest rate attached and you really don’t want to be using this facility unless you have to.

6. Factoring your invoices lets you sell your invoices and receive cash now instead of wait

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Many people who are looking for legal jobs have a particular area of expertise. For theses law specialists often a legal executive position can be the perfect job. They tend to focus on just one kind of legal work and have very hands on relationship with their clients.

A professional services firm, just like other types of businesses, needs to develop a strong brand and a favorable impression in the minds of prospects, clients and stakeholders in their business. In smaller professional service firms, there are limited financial resources for advertising as a primary branding vehicle. Therefore, as strategic approach is imperative to maximize the impact of available resources to rand your professional services firm. How do you influence your market in a strategic way that produces a favorable image of your firm in the minds of your prospects, clients and stakeholders? Your strategic thinking business coach recommends the following strategic approach.

Telemarketing is a scary word. Cold call even scarier. But every business, at some point, will need to call on potential prospects whom they have never met. It actually is the most cost-efficient means of getting your message to new customers.

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