“This is Perrttieoficorshweble”

Three times I tried to get Petty Officer Schweeble to slow down and enunciate his name. I finally did get it.

Have you ever called a company only to have someone who had NO business answering the phone, doing so? Is that person at your business?

Another time, a client had asked me to call a subcont

The seemingly simple task of taking phone calls is a hidden liability for not just some, but most businesses. You've invested precious dollars in advertising and marketing. You've invested time in developing customer relationships. What happens when customers call your business? Many of us would be shocked to find out the truth.

When customers call your business, how are they treated on the phone?

If your business is like most in this country you may have seen to it that your receptionist received some basic training on how your phones should be answered and how calls should be processed. But what about the rest of your staff?

Today in business you know it costs far more to get a new customer than it does to keep an existing customer.

Have you ever called a business only to be treated improperly by whoever answered the company’s telephone? Most of us have had that experience when calling a business and the person answering the telephone just had bad manners.

“Hi XYZ Company” (No Name - Who answered?)

Recently my son went into the service and after not hearing from him for several weeks I placed a call to the recruit training command where he was stationed to ease my concern about his well being. Here‘s a recap of my call:

“Hello Perrttieoficorshweble.” “Pardon me. Who am I speaking with?” I asked

“Perrttieoficorshweble.”

Since I was concerned about my son’s well being I wanted to be sure I got the name of who ever I was talking with so I asked again.

“I’m sorry I still didn’t catch your name who am I speaking with?”

“This is Perrttieoficorshweble”

Three times I tried to get Petty Officer Schweeble to slow down and enunciate his name. I finally did get it.

Have you ever called a company only to have someone who had NO business answering the phone, doing so? Is that person at your business?

Another time, a client had asked me to call a subcontr

If your business is like most in this country you may have seen to it that your receptionist received some basic training on how your phones should be answered and how calls should be processed. But what about the rest of your staff?

Today in business you know it costs far more to get a new customer than it does to keep an existing customer.

Have you ever called a business only to be treated improperly by whoever answered the company’s telephone? Most of us have had that experience when calling a business and the person answering the telephone just had bad manners.

“Hi XYZ Company” (No Name - Who answered?)

Recently my son went into the service and after not hearing from him for several weeks I placed a call to the recruit training command where he was stationed to ease my concern about his well being. Here‘s a recap of my call:

“Hello Perrttieoficorshweble.” “Pardon me. Who am I speaking with?” I asked

“Perrttieoficorshweble.”

Since I was concerned about my son’s well being I wanted to be sure I got the name of who ever I was talking with so I asked again.

“I’m sorry I still didn’t catch your name who am I speaking with?”

“This is Perrttieoficorshweble”

Three times I tried to get Petty Officer Schweeble to slow down and enunciate his name. I finally did get it.

Have you ever called a company only to have someone who had NO business answering the phone, doing so? Is that person at your business?

Another time, a client had asked me to call a subcont

Have you ever called a business only to be treated improperly by whoever answered the company’s telephone? Most of us have had that experience when calling a business and the person answering the telephone just had bad manners.

“Hi XYZ Company” (No Name - Who answered?)

Recently my son went into the service and after not hearing from him for several weeks I placed a call to the recruit training command where he was stationed to ease my concern about his well being. Here‘s a recap of my call:

“Hello Perrttieoficorshweble.” “Pardon me. Who am I speaking with?” I asked

“Perrttieoficorshweble.”

Since I was concerned about my son’s well being I wanted to be sure I got the name of who ever I was talking with so I asked again.

“I’m sorry I still didn’t catch your name who am I speaking with?”

“This is Perrttieoficorshweble”

Three times I tried to get Petty Officer Schweeble to slow down and enunciate his name. I finally did get it.

Have you ever called a company only to have someone who had NO business answering the phone, doing so? Is that person at your business?

Another time, a client had asked me to call a subcont

“Hello Perrttieoficorshweble.” “Pardon me. Who am I speaking with?” I asked

“Perrttieoficorshweble.”

Since I was concerned about my son’s well being I wanted to be sure I got the name of who ever I was talking with so I asked again.

“I’m sorry I still didn’t catch your name who am I speaking with?”

“This is Perrttieoficorshweble”

Three times I tried to get Petty Officer Schweeble to slow down and enunciate his name. I finally did get it.

Have you ever called a company only to have someone who had NO business answering the phone, doing so? Is that person at your business?

Another time, a client had asked me to call a subcont

“This is Perrttieoficorshweble”

Three times I tried to get Petty Officer Schweeble to slow down and enunciate his name. I finally did get it.

Have you ever called a company only to have someone who had NO business answering the phone, doing so? Is that person at your business?

Another time, a client had asked me to call a subcontractor to coordinate a job our company was doing for them. When I called the phone was answered clearly.

“Hello A&A Powerline Contractors.”

“Hello. This is James Bower with ABC Telecom; Mrs. Headrick from the school district asked me call and coordinate your trenching job with your new equipment installation.”

“Oh! Just a minute let me see if the guy you need to speak with is here.”

Immediately I was cast into silence. Was I put on hold or did I get cut off? I couldn’t tell, so in the hopes that I was on hold, I HELD. And I waited. A moment later the gentleman came back on the line. Thank goodness.

“I’m sorry the guy you need to speak with isn’t here. You can call him at 555-1234.”

“Thank you. And who should I speak with when I call that number?” (You see he hadn’t told me who I was calling for.)

“Oh! His name is Tim.”

After trying to reach Tim at the number I was given and getting no answer I called back to the first guy. When he answered the phone he explained he couldn’t help me, as he was only the janitor. I asked if he could take a message for Tim. He assured me he could. What I should have asked was could he take a message for Tim and see that he would get it. Because two days later I received a panicked call from Tim and Mrs. Headrick, as Tim had no idea what he was supposed to do at the job site. He had never gotten the detailed message I left for him with the janitor.

Although the first gentleman on the phone was pleasant and friendly, he actually wasn’t much help and shouldn’t have been answering the phones without being tra