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  • Added for You - Freelance Writers: How to Turn a Client Meeting Into a Windfall of Work

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    e/feel like you’re not listening if you are writing while they speak. So, I just kind of put it out there.

    Usually, I’ll say something to the effect of, “My job is simply to highlight the pearls of wisdom most clients don’t eve

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    1. Fight the urge to speak: My mother used to say, “The creator gave you two ears and one mouth. Now why do you think that is?” (I’ve always loved to talk, talk, talk).

    Obviously, her point was, talk less and listen more. So, after the initial pleasantries have taken place, let the client do the bulk of the talking. If you let a person talk long enough, you will invariably get a feel for what they want – even if they keep sprinkling their conversation with phrases like, “I’m not quite sure which direction I want to go in.”

    Should you take notes? I always let clients know that I will be jotting down notes as they’re talking. I’ve found that some people get nervous/take offense/feel like you’re not listening if you are writing while they speak. So, I just kind of put it out there.

    Usually, I’ll say something to the effect of, “My job is simply to highlight the pearls of wisdom most clients don’t even

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    e urge to speak: My mother used to say, “The creator gave you two ears and one mouth. Now why do you think that is?” (I’ve always loved to talk, talk, talk).

    Obviously, her point was, talk less and listen more. So, after the initial pleasantries have taken place, let the client do the bulk of the talking. If you let a person talk long enough, you will invariably get a feel for what they want – even if they keep sprinkling their conversation with phrases like, “I’m not quite sure which direction I want to go in.”

    Should you take notes? I always let clients know that I will be jotting down notes as they’re talking. I’ve found that some people get nervous/take offense/feel like you’re not listening if you are writing while they speak. So, I just kind of put it out there.

    Usually, I’ll say something to the effect of, “My job is simply to highlight the pearls of wisdom most clients don’t eve

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    initial pleasantries have taken place, let the client do the bulk of the talking. If you let a person talk long enough, you will invariably get a feel for what they want – even if they keep sprinkling their conversation with phrases like, “I’m not quite sure which direction I want to go in.”

    Should you take notes? I always let clients know that I will be jotting down notes as they’re talking. I’ve found that some people get nervous/take offense/feel like you’re not listening if you are writing while they speak. So, I just kind of put it out there.

    Usually, I’ll say something to the effect of, “My job is simply to highlight the pearls of wisdom most clients don’t eve

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    with phrases like, “I’m not quite sure which direction I want to go in.”

    Should you take notes? I always let clients know that I will be jotting down notes as they’re talking. I’ve found that some people get nervous/take offense/feel like you’re not listening if you are writing while they speak. So, I just kind of put it out there.

    Usually, I’ll say something to the effect of, “My job is simply to highlight the pearls of wisdom most clients don’t eve

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    e/feel like you’re not listening if you are writing while they speak. So, I just kind of put it out there.

    Usually, I’ll say something to the effect of, “My job is simply to highlight the pearls of wisdom most clients don’t even realize they’re dropping. Taking notes helps me to do this.”

    This does two things:

    a) It puts the client at ease: After I tell them this, most realize that I’m not only doing my job, but I’m doing it diligently; and

    b) It makes the client focus: I think this is an unconscious thing with most clients. When people realize that you’re really focusing on what they say, it makes them focus more.

    2. Clarify: Remember, most human beings just want to be heard, and possibly understood. So, resist the urge to give a “presentation.” This is not the time.

    After you’ve listened to the client, repeat what they’ve said to you, ask clarification questions where necessary.

    To use an old shrink’s trick, something along the lines of, “Just to be sure I understood you, you said you wanted . . . Did I understand you correctly?”

    A short synopsis of what they’ve said

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