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    Malcolm Baldrige Values and Concepts Part 2 -- Customer Driven Excellence
    In this issue, I will share my experience acquired from the conglomerate and its operating companies.. For the purpose of this article, I will articulate the Customer Driven Excellence which is one of the eleven core values and concepts used in Malcolm Baldrige Criteria. As before, I will use case studies to show how some of the companies implement them.To recap, below are the Eleven Core Values and Concepts of Baldrige Criteria:-Visionary Leadership | Customer-
    of view such as:
    - Minimizing risk,
    - Address only the question asked,
    - Draw on what was done in the past,
    - Focus on the client, not the competition, industry, market, or the economy, and.
    - Keep their own potential liability in mind.

    In addition, the method of their compensation (by the hour) makes both the professional and the business owner (s) keep time on their minds. This precludes real invol

    How To Make An Impressive Presentation
    "Genius, a power that dazzles humans, is oft but perserverence in disguise." H. W. Austin. I would also add the word 'preparation' to that quote from one of Britain's successful tennis players back in the 30s.Often the difference between a successful presentation and an unsuccessful one is the level of preparation that comes before. So it is imperative you prepare, and indeed very important when attending an interview or presenting to a prospective client.You may be familiar wit
    Engineers may not have had exposure to business management courses in school and they may lack experience in running a business. In addition engineers are trained to think logically and in a linear fashion. They rarely proceed to step two until step one is resolved. They are also uncomfortable with the unknown. Every question has to have an answer, and the answer has to stand up to all challenges.

    As a result they may be at a disadvantage when confronted with business issues.

    Every business, even engineering and technical businesses, is done between people and people aren’t necessarily logical or completely forthright. And business isn’t a linear activity - many things have to happen simultaneously. Nor can management wait until the answer to a question has been successfully defended; deadlines often force management to make decisions. Ask most successful CEOs and they will say one of the most difficult things they have had to learn as their responsibilities increased is how to make better and better decisions with less and less information.

    When engineers establish a technical business they use an attorney to advise them on the merits of the various legal structures, the protection of intellectual property, and an accountant to advise and perhaps over see the financial recording system and filing of the required reports. When business questions arise, the engineer/owners now managers often turn first to these professionals for suggestions.

    So what is the result?

    Usually less-than-the-best solutions. Both professionals, the lawyer and the accountant, are trained in specific disciplines; they are not experienced business people. They are specialists; they see things from their points of view such as:
    - Minimizing risk,
    - Address only the question asked,
    - Draw on what was done in the past,
    - Focus on the client, not the competition, industry, market, or the economy, and.
    - Keep their own potential liability in mind.

    In addition, the method of their compensation (by the hour) makes both the professional and the business owner (s) keep time on their minds. This precludes real involv

    Building an Overhead Projector Survival Kit
    Many times I am asked what I would presume to be the appropriate tools to have when using an Overhead Projector to make a presentation. Without stating the obvious I would assume that all of you are aware that you would certainly need to have an Overhead Projector. Ahh, but what type of Overhead Projector should you choose?If you are traveling quite a bit and use your Overhead Projector to make your sales or training presentations then you should consider using a portable Overhead Pro
    disadvantage when confronted with business issues.

    Every business, even engineering and technical businesses, is done between people and people aren’t necessarily logical or completely forthright. And business isn’t a linear activity - many things have to happen simultaneously. Nor can management wait until the answer to a question has been successfully defended; deadlines often force management to make decisions. Ask most successful CEOs and they will say one of the most difficult things they have had to learn as their responsibilities increased is how to make better and better decisions with less and less information.

    When engineers establish a technical business they use an attorney to advise them on the merits of the various legal structures, the protection of intellectual property, and an accountant to advise and perhaps over see the financial recording system and filing of the required reports. When business questions arise, the engineer/owners now managers often turn first to these professionals for suggestions.

    So what is the result?

    Usually less-than-the-best solutions. Both professionals, the lawyer and the accountant, are trained in specific disciplines; they are not experienced business people. They are specialists; they see things from their points of view such as:
    - Minimizing risk,
    - Address only the question asked,
    - Draw on what was done in the past,
    - Focus on the client, not the competition, industry, market, or the economy, and.
    - Keep their own potential liability in mind.

    In addition, the method of their compensation (by the hour) makes both the professional and the business owner (s) keep time on their minds. This precludes real invol

    Printing Company
    Printing is an industrial method used for reproducing copies of texts and images, usually with ink on paper using a printing press. It is a very important part of publishing. Printing with a printing press dates back to the 15th century in Europe, although the method was developed and used earlier in China.Today an ordinary laser printer or computer printer can print a document easily. In recent years, computer printing and industrial printing processes have come together, leading t
    uccessful CEOs and they will say one of the most difficult things they have had to learn as their responsibilities increased is how to make better and better decisions with less and less information.

    When engineers establish a technical business they use an attorney to advise them on the merits of the various legal structures, the protection of intellectual property, and an accountant to advise and perhaps over see the financial recording system and filing of the required reports. When business questions arise, the engineer/owners now managers often turn first to these professionals for suggestions.

    So what is the result?

    Usually less-than-the-best solutions. Both professionals, the lawyer and the accountant, are trained in specific disciplines; they are not experienced business people. They are specialists; they see things from their points of view such as:
    - Minimizing risk,
    - Address only the question asked,
    - Draw on what was done in the past,
    - Focus on the client, not the competition, industry, market, or the economy, and.
    - Keep their own potential liability in mind.

    In addition, the method of their compensation (by the hour) makes both the professional and the business owner (s) keep time on their minds. This precludes real invol

    Finding the Groupware with a Grip on Ad Hoc
    GroupwareGroupware is a software package that manages the ad hoc collaboration needs of the Information Age of business.In an information age of business, new phrases describe new styles of business. The word used to describe today’s fast-paced business collaboration methods: ad hoc. In other words, though the ideal method of collaboration is thorough record keeping, deadlines and demands require rapid response. As emails and attachments are fired back and forth between p
    al recording system and filing of the required reports. When business questions arise, the engineer/owners now managers often turn first to these professionals for suggestions.

    So what is the result?

    Usually less-than-the-best solutions. Both professionals, the lawyer and the accountant, are trained in specific disciplines; they are not experienced business people. They are specialists; they see things from their points of view such as:
    - Minimizing risk,
    - Address only the question asked,
    - Draw on what was done in the past,
    - Focus on the client, not the competition, industry, market, or the economy, and.
    - Keep their own potential liability in mind.

    In addition, the method of their compensation (by the hour) makes both the professional and the business owner (s) keep time on their minds. This precludes real invol

    Doing Proper Reference Checks On Salespeople
    We see lots of companies that skip reference checking at the last stage of their recruiting process, before they hire sales candidates. As a result, they make mis-hires. We also have witnessed companies that realize their reference checking is inadequate, because they didn’t get to the right types of references as they made their final hiring decision.Here’s a couple of suggestions to follow when it comes to checking references on sales candidates, before you actually make a job offe
    of view such as:
    - Minimizing risk,
    - Address only the question asked,
    - Draw on what was done in the past,
    - Focus on the client, not the competition, industry, market, or the economy, and.
    - Keep their own potential liability in mind.

    In addition, the method of their compensation (by the hour) makes both the professional and the business owner (s) keep time on their minds. This precludes real involvement and little effort spent on relationship building. Communication fails to address the underlying motivations. What is the business owner thinking for the future? What’s happening with key employees? Are there personal problems or agendas that could or should be addressed in the decisions?

    The bottom line is that the technically skilled business owners and managers will face their most demanding challenges when company threatening problems or once-in-a-lifetime opportunities occur and more than likely they will have insufficient resources and less than optimum advisors from which to draw.

    Facing this dilemma they may seek help. However, under the pressure of time, they will probably make a decision on who to use without going through the process of determining if that person is the best for them. A recommendation from someone based on a successful experience is a good starting point, but that relationship may well have had many positive influences. The parties may have known each other a long time so many of the smaller issues and concerns may have been thoroughly discussed and resolved. The advisor may have had a chance to become knowledgeable with the industry. Thoughts and plans for the future may have been carefully examined.

    Again due to time pressures there may be no time to find another potential advisor or undertake an adequate due diligence on anyone, so a less-than-the-best decision will be made.

    To minimize the problem, engineer owners and managers should start working now to identify the possible advisors and developing the relationship with the one or two they would call on.

    As with borrowing money from a bank, the best time to do so is when you don’t need it.

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