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    Reaping the Benefits of Value Stream Mapping
    Value Stream Mapping (VSM) is a proven tool. Well suited for a broad range of industries and processes, VSM is ideal for creating positive organizational changes, developing efficient future states, and producing system-wide benefits in cost, quality, and flexibility. In short, it helps eliminate waste.But like any tool, VSM must be applied properly. That means avoiding the common errors that invalidate the mapping process. Below are tips on developing an accurate VSM. These tips will not only improve the accuracy of your map and facilitate the mapping process, they’ll also help you reap its system-wide benefits.But first, let’s define a value stream. It includes all the activities required in bringing a product from “raw materials” into the customer’s hands or in providing service to a target audience. Michael Porter, author of Competitive Advantage: Creating and Sustaining Superior Performance, was among the first to talk about value chains and value streams. In his definition of a value stream, he includes primary activities, like inbound logistics, and support activities, like procurement. Porter
    cost control

    The main areas where costs can be rationalised include telecommunications, energy, freight, couriers, mail, office supplies, waste management, reprographics and stationery. There are other areas such as cleaning, merchant card services, maintenance contracts and document storage, but of course the list is endless.

    Apart from reviewing overhead costs and establishing benchmarks, there are a number of other factors that need to be taken into consideration to achieve long-term success in maintaining cost savings. These include improved inventory management, cost-analysis and management tools, better compliance with corporate contracts and ensuring t

    Wal Mart and Tommy Hilfiger: How To Make A Brand Work
    The news has been reporting that Tommy Hilfiger is up for sale.As of this writing, there are various clothing brands and investment groups pondering an acquisition of the Tommy Hilfiger company.There is no question that Tommy is one of the leading clothing brands in the world.It has been reported that it is gaining popularity in Europe which should more than offset any slowing of its market share growth in the US market.What should be an interesting situation is the following.It has been reported that Wal Mart is interested in making a deal with the future acquirer of Tommy.Wal Mart would like to carry apparel and other accessories from Tommy Hilfiger.But the dilemma for a buyer of Tommy would be the consequence of having their brand sold by a national discount retailer.Would the brand lose its cache as a top brand if customers can buy it at a discount at Wal Mart?Any sane buyer would stop buying Tommy clothing at department stores if they can buy it at Wal Mart for less.This would lead to the department stores dropping Tommy Hilfiger clothing fr
    Experts estimate that 90 percent of Australian businesses are overspending on day-to-day expenses, by as much as 75 percent in some cost categories!

    Looked at the operating costs of your business lately? You might be surprised at the savings that can be gained with a systematic approach to cutting costs.

    The easiest way to lift profits is to cut the fat out of costs. Cost-cutting and profit increases can amount to much the same thing if handled correctly. Cost-cutting does not necessarily mean slashing and burning budgets on a 'let's-see-if-this-works' whim, nor does it mean the intense scrutiny of entertainment expenses in August, before reverting to three-hour lunches in December.

    But what if a company could save 20 percent a year on its stationery spend? Or 26 percent a year on its courier costs? Or 76 percent annually on its printing bills? Wouldn't that represent real savings - and an increase on the bottom line? The truth is that a significant cause of poor business performance in Australian companies is the lack of attention given to the cost of running the business.

    The reasons for this lack of attention are many, but here I am going to focus on three of them:

    · the process of cost management and review can be difficult to manage

    · tough-minded resolve is usually required

    · cost-reduction initiatives are not always positively received by colleagues and staff.

    Any executive who chooses to undertake a program of cost-management, then, is probably going to find themselves out on a limb and needing to show true leadership skills. And he or she is going to have to do it in today's business world, when the buyer is often at a disadvantage.

    The seller, or supplier, possesses vital market knowledge that the buyer, or company, does not have because of a lack of resources, time, expertise - or a combination of all three. Consequently most, if not all, organisations overspend significantly on their business operating costs.

    Experts estimate that 90 percent of Australian businesses are overspending on day-to-day expenses, by as much as 75 percent!

    How does a company know if it's one of the 90 percent? If a company can answer 'yes' to any of the following there is a good chance it can reduce its business operating costs and free up profits:

    YES/NO There is no centralised purchasing system. Each department seems to have its favourite suppliers and its own purchasing processes. YES/NO We always seem to be purchasing in an ad hoc, as-needs manner, instead of benefiting from bulk purchases. YES/NO We seem to stick to the same supplier and trust that they're giving us value for money.

    Major areas of cost control

    The main areas where costs can be rationalised include telecommunications, energy, freight, couriers, mail, office supplies, waste management, reprographics and stationery. There are other areas such as cleaning, merchant card services, maintenance contracts and document storage, but of course the list is endless.

    Apart from reviewing overhead costs and establishing benchmarks, there are a number of other factors that need to be taken into consideration to achieve long-term success in maintaining cost savings. These include improved inventory management, cost-analysis and management tools, better compliance with corporate contracts and ensuring th

    Looking for a Job Online
    Looking for a job online? Well, you are not alone. In fact, you are among the new breed of millions of job seekers who are hunting for their next job online. If someone were to argue that online job sites are little more than hot air, you only need to compare the success rate of offline job hunting efforts with that of online job hunting.Why Search For A Job Online?Here is a statistic to give you an idea of how big the online job industry is. Certainly it is very hard to quantify the overall number of resumes on the Internet. Monster.com has about 54 million resumes in its database and CareerBuilder.com has about 14 million. But how does this information benefit you? Here are a few key areas:1. Jobsites have huge databases of up-to-date jobs, which allow keyword searches just like you would with a search engine for information.2. Unlike traditional newspaper job searching, you can save your profile, resume, applied jobs, and set alerts for newly posted, categorized jobs to be emailed to you.3. You can transmit your saved resume to any number of jobs instantaneously by turning on t
    ur lunches in December.

    But what if a company could save 20 percent a year on its stationery spend? Or 26 percent a year on its courier costs? Or 76 percent annually on its printing bills? Wouldn't that represent real savings - and an increase on the bottom line? The truth is that a significant cause of poor business performance in Australian companies is the lack of attention given to the cost of running the business.

    The reasons for this lack of attention are many, but here I am going to focus on three of them:

    · the process of cost management and review can be difficult to manage

    · tough-minded resolve is usually required

    · cost-reduction initiatives are not always positively received by colleagues and staff.

    Any executive who chooses to undertake a program of cost-management, then, is probably going to find themselves out on a limb and needing to show true leadership skills. And he or she is going to have to do it in today's business world, when the buyer is often at a disadvantage.

    The seller, or supplier, possesses vital market knowledge that the buyer, or company, does not have because of a lack of resources, time, expertise - or a combination of all three. Consequently most, if not all, organisations overspend significantly on their business operating costs.

    Experts estimate that 90 percent of Australian businesses are overspending on day-to-day expenses, by as much as 75 percent!

    How does a company know if it's one of the 90 percent? If a company can answer 'yes' to any of the following there is a good chance it can reduce its business operating costs and free up profits:

    YES/NO There is no centralised purchasing system. Each department seems to have its favourite suppliers and its own purchasing processes. YES/NO We always seem to be purchasing in an ad hoc, as-needs manner, instead of benefiting from bulk purchases. YES/NO We seem to stick to the same supplier and trust that they're giving us value for money.

    Major areas of cost control

    The main areas where costs can be rationalised include telecommunications, energy, freight, couriers, mail, office supplies, waste management, reprographics and stationery. There are other areas such as cleaning, merchant card services, maintenance contracts and document storage, but of course the list is endless.

    Apart from reviewing overhead costs and establishing benchmarks, there are a number of other factors that need to be taken into consideration to achieve long-term success in maintaining cost savings. These include improved inventory management, cost-analysis and management tools, better compliance with corporate contracts and ensuring t

    Three Steps To A Better Harvest
    How much of the potential business that exists with your clients are you getting? Is it 50%? 75%? Maybe 90%? Of all the needs that your clients have, how much are you getting? If you're like most firms, it's probably less than fifty percent. What that means is companies are indeed buyers of services similar to the ones that you offer…it's just that they're working with other firms and not you.Here's an irrefutable fact of marketing: it's easier to sell a product or a service to a hand that is open and has already bought from you than from one that is closed.Many companies tout that they have high percentages of repeat business, and they seem to say it in a proud way that sort of tells the world "Yeah. We know we're good. That's why eighty percent of our clients keep coming back to us." Forget about how many clients are repeat clients. That's a given. All of them should be repeat clients if you're doing your job right. Your repeat customer rate should be no less than 100 percent.This is what you should be focusing on and using as the benchmark for success: pursue all of the business from every c
    ion initiatives are not always positively received by colleagues and staff.

    Any executive who chooses to undertake a program of cost-management, then, is probably going to find themselves out on a limb and needing to show true leadership skills. And he or she is going to have to do it in today's business world, when the buyer is often at a disadvantage.

    The seller, or supplier, possesses vital market knowledge that the buyer, or company, does not have because of a lack of resources, time, expertise - or a combination of all three. Consequently most, if not all, organisations overspend significantly on their business operating costs.

    Experts estimate that 90 percent of Australian businesses are overspending on day-to-day expenses, by as much as 75 percent!

    How does a company know if it's one of the 90 percent? If a company can answer 'yes' to any of the following there is a good chance it can reduce its business operating costs and free up profits:

    YES/NO There is no centralised purchasing system. Each department seems to have its favourite suppliers and its own purchasing processes. YES/NO We always seem to be purchasing in an ad hoc, as-needs manner, instead of benefiting from bulk purchases. YES/NO We seem to stick to the same supplier and trust that they're giving us value for money.

    Major areas of cost control

    The main areas where costs can be rationalised include telecommunications, energy, freight, couriers, mail, office supplies, waste management, reprographics and stationery. There are other areas such as cleaning, merchant card services, maintenance contracts and document storage, but of course the list is endless.

    Apart from reviewing overhead costs and establishing benchmarks, there are a number of other factors that need to be taken into consideration to achieve long-term success in maintaining cost savings. These include improved inventory management, cost-analysis and management tools, better compliance with corporate contracts and ensuring t

    Back-to-School List - 10 Tips for Trade Shows
    There’s a new year beginning now - the school year. Whether you have children attending for the first time or finishing university, it’s always hectic to get into the back-to-school routine. And, if you don’t have school in your family, there might be your own remembrance of the excitement of starting afresh and learning something new.This is a great time to review your trade show program in the same way you prepare for school.Pick Your School = IndustryIt’s a business school question - Are you a railroad or a transportation company? In other words, what business are you in? If you consider your industry a railroad, you will be concerned with rolling stock, laying track and logistics. If you consider your industry to be transportation, you will consider the railroad as a method of transportation - the same principles apply whether you run rail cars or airplanes. There’s a engine, a carrier compartment, and now most importantly, customer focus. Railroads have to lay track, airlines have to have airfields, so there’s difficulty in physically moving to meet customer
    90 percent of Australian businesses are overspending on day-to-day expenses, by as much as 75 percent!

    How does a company know if it's one of the 90 percent? If a company can answer 'yes' to any of the following there is a good chance it can reduce its business operating costs and free up profits:

    YES/NO There is no centralised purchasing system. Each department seems to have its favourite suppliers and its own purchasing processes. YES/NO We always seem to be purchasing in an ad hoc, as-needs manner, instead of benefiting from bulk purchases. YES/NO We seem to stick to the same supplier and trust that they're giving us value for money.

    Major areas of cost control

    The main areas where costs can be rationalised include telecommunications, energy, freight, couriers, mail, office supplies, waste management, reprographics and stationery. There are other areas such as cleaning, merchant card services, maintenance contracts and document storage, but of course the list is endless.

    Apart from reviewing overhead costs and establishing benchmarks, there are a number of other factors that need to be taken into consideration to achieve long-term success in maintaining cost savings. These include improved inventory management, cost-analysis and management tools, better compliance with corporate contracts and ensuring t

    Tips and Tricks for Legal Debt Collections
    If a customer owes your local business money, it's hard not to feel angry, like you want to do anything possible to get your money back. But the days of going all out to collect on a debt over. The Fair Debt Collection Practices Act, designed to protect consumers from harassment or intimidation, sets firm limits on what you can do to collect a debt from a consumer. The federal debt collections law even prohibits practices that were once standard, and that you might not consider harassment at all.Besides, as a local business, you have an even more powerful reason to be especially careful about legal debt collection issues. You have something much more valuable at stake than a lawsuit: your business's reputation in the community.Legal Debt Collection Best PracticesThere are plenty of articles on the web that lay out in plain English what the Fair Debt Collections Practices Act says you can and cannot do. Just to give you some idea of the law's requirements, here are some of the biggest:* No telling any third party about the debt (except collection bureaus, collection agencies, or the debto
    cost control

    The main areas where costs can be rationalised include telecommunications, energy, freight, couriers, mail, office supplies, waste management, reprographics and stationery. There are other areas such as cleaning, merchant card services, maintenance contracts and document storage, but of course the list is endless.

    Apart from reviewing overhead costs and establishing benchmarks, there are a number of other factors that need to be taken into consideration to achieve long-term success in maintaining cost savings. These include improved inventory management, cost-analysis and management tools, better compliance with corporate contracts and ensuring that staff remain focussed on strategic tasks.

    So how does a company implement a plan of effective cost-management? I would suggest the following:

    1. Care about effective cost-management

    If staff are complacent about financial performance and cost control, there is little chance that a cost-saving project will succeed. Executives must find the time to take an interest in reviewing expenses and reducing costs, and staff generally mould their behaviour to match that of their leadership.

    2. Cost-cutting should not be allowed to become 'flavour of the month' Remain motivated to keep costs in check on a regular basis. If a cost-management 'culture' is not established, employees will quickly allow your 'push' to fade away. It's important to instigate measurable strategies for cost reduction.

    3. Over-confidence can be a killer

    Companies which assume that their costs are under control based on historical trends, or that their market knowledge is watertight, run the risk of overspending through arrogance. You know what you're paying, but do you know what your competitors pay for the same products? Never assume that you know the market as well as your suppliers - and never assume that they're doing you the best deal possible. Compare your cost-management performance to others in your industry and region. Gather the data from outside agencies, consultants or benchmarking services, and be careful that you understand the data as it applies to your situation. Data is useless unless it is interpreted correctly.

    4. Understand what you're buying

    Determine your product and service requirements. Don't purchase premium services unless absolutely necessary. Sales people will often use bait-and-switch tactics to move you on to their higher margin items. You end up buying unnecessary extras or add-on services such as maintenance agreements. Also watch for relationship-building tactics. Do you really want to pay higher prices for the occasional lunch or rugby game?

    5. Talk to your suppliers

    Companies that buy the same product and the same quantities year in, year out, are probably paying way too much. Suppliers will price their offerings according to what the market will bear. Having done your research, inform suppliers that you are reviewing your costs, which have to be reduced. Then prepare to negotiate, and to comparison shop.

    6. Stay alert

    Monitoring your cost-management strategies is vital. You need to watch that staff members don't slip back into old habits, the supplier charges correct prices, and service matches the agreed specification.

    Using consultants

    Most Australian companies do not have the staff re

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