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Added for You - The 5 Be's of Motivation
It’s just a simple thing – I bought a new set of shelves for my office. It wasn’t a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves had been removed from the original box and put into another box. The dents didn’t affect the way the shelves worked, but it did affect the way they looked. Normally, I might have overlooked the problem, and just used them anyway, but I felt I had paid full price for the shelves and deserved a discounted price, so I mentioned it to the store manager the next time I was in the store.Having been a long time resident of the community, I felt my word should have some credence, and the fact
Human behavior is a complex subject. However, events that appear to be random, isolated behaviors actually fit into predictable patterns for mo
First was the telephone. Once Alexander Graham Bell got it working, it spread like the southern kudzu vine. In less than two years after the first "Watson, come here I need you" conversation, there were enough telephones for a "central office" and someone to connect and disconnect the callers (1878).The fastest growing of the new Bells was the New Haven Telephone Company (Connecticut) There were enough people "on line" to cause them to publish a little white card with the names of all 50 subscribers. The headings were divided into four sections:residential, professional, miscellaneous and essential service listings. Thus, the first telephone "book"Early directories only listed names; numbers were not needed because opera
…quit complaining?”
…do more than the bare minimum?”
…contribute in meetings?”
…show up on time?” etc.
I also hear all kinds of answers for each situation. Some proposals are good, and some are not. The good suggestions show an understanding of human nature and an effort to apply behavioral principles. The bad ones usually feel good to the manager, but they violate some basic principle of human relations.
Human behavior is a complex subject. However, events that appear to be random, isolated behaviors actually fit into predictable patterns for mos
Anyone who has called tech support or customer service might agree that the experience can be very stressful. The following tips can make the experience more effective and help you get what you need.Before you call any support number make sure you have a pen and paper ready. Make notes on what exactly your issue is and how you want to ask it. You will also want to make a list of questions to ask the representative. Some common questions should include asking for their name and the hours of operation of the call center.If you are angry don’t bother calling. Being angry will not help you get what you want. It will only create resentment from the representative.Once you are connected with the representative be
…quit complaining?”
…do more than the bare minimum?”
…contribute in meetings?”
…show up on time?” etc.
I also hear all kinds of answers for each situation. Some proposals are good, and some are not. The good suggestions show an understanding of human nature and an effort to apply behavioral principles. The bad ones usually feel good to the manager, but they violate some basic principle of human relations.
Human behavior is a complex subject. However, events that appear to be random, isolated behaviors actually fit into predictable patterns for mo
Globally, senior management as a profession is underperforming. A chronic case of under-management of tasks and people has developed over the years on the back of management fads and copy cat management replacing focused, systemic thought.In the environment that this poor style of management and communication creates, enterprising employees will create their own goals and assume their own level of responsibility. The diffusion of effort created to achieve a broad range of contradictory goals results in an underperforming organisation characterised by low morale, blame shifting and poor utilisation of human and financial assets.Evidence for the global nature of the level of underperformance arrives every
…contribute in meetings?”
…show up on time?” etc.
I also hear all kinds of answers for each situation. Some proposals are good, and some are not. The good suggestions show an understanding of human nature and an effort to apply behavioral principles. The bad ones usually feel good to the manager, but they violate some basic principle of human relations.
Human behavior is a complex subject. However, events that appear to be random, isolated behaviors actually fit into predictable patterns for mo
My video duplication company has been a reliable and responsive supplier. They should be – I have spent more than $62,000 with them in the past few years.I received a complaint from a customer about one of my video programs that ‘skipped’ during playback. I thought it was an oddity and immediately replaced the disc. But the next month another complaint arrived about the same situation.I contacted the duplication company right away. They ex-plained this problem may have affected a small number of discs from their supply of blank stock. They apologized profusely and promised immediate replacement. I removed all remaining inventory from my office and warehouse and sent the discs back – a few hundred pieces from the most rec
Human behavior is a complex subject. However, events that appear to be random, isolated behaviors actually fit into predictable patterns for mo
We’ve talked a lot about how the economy is hot right now and we’re in a full employment situation, and the fact is that what employers are looking for right now in good sales people is having a strong “hunter” profile. There are lots of different types of sales profiles out there, but the individual who is really talented and passionate about finding and closing new business, opening new accounts and generating new market share for a company provides the most value. If you are a true hunter with strong prospecting and qualifying skills, you have the best opportunities to get ahead in your sales career. Account mangers and people who are classified as “farmers” on the sales continuum are easy to develop from within. In fact accoun
Human behavior is a complex subject. However, events that appear to be random, isolated behaviors actually fit into predictable patterns for most people. If you understand the patterns, you will know what to do in most situations. I’ve developed the Five Be’s of Motivation to reduce these patterns to five easy to remember and apply principles.
So, let’s get started…
1. Be Positive
People do things for one of two reasons: to avoid pain or to pursue pleasure. As a manager, you constantly work between these two options. If you use negatives - like verbal reprimands, threats, or other punishments - to drive behavior, people will do just enough to avoid the pain. You will condemn yourself to bare minimum effort from your employees. If you focus on rewarding good behaviors, you improve the odds that you will get co
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