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  • Added for You - Feedback - Confirming the Good News

    Closing in the Car Business
    The “P” Word.Closing is all about helping car customers make positive decisions. It is not about pressure or manipulation.Your customers need help overcoming the “P” word. Procrastination! Procrastination is natural when it comes to making a buying decision. Your customer is trying to avoid making a mistake! They fear making payments on the wrong car or truck. Fear makes cowards of us all!The question they need help
    e stems from managers believing they having to be big and tough and macho. And managers don't do all that touchy-feely stuff, saying thank you is for wimps.

    If you still feel a bit like that, think for a moment how you felt if a manager eve

    Career Change Decisions and Coffee Franchises; Can They Fail?
    Is a franchise in your future, are you looking to own your own business? Is it safe you ask? Well, No franchise is a complete guarantee for success of course and yet it would seem that a franchise which has opened hundreds of units or is well on their way has learned a lot of things the hard way that you most likely do not wish to learn the hard way in your own business when it is all your own money, home second mortgage and kids college funds on
    The feedback I'm talking about here isn't some sort of formalised appraisal that takes place with your team members every month, or every six months or once a year. This feedback happens continually and it happens when you see or hear something you want to give feedback on. The trick is - keep it simple.

    If you see or hear something you do like - you tell the team member about it. If you see or hear something you don't like or feel could be done better - you tell the team member about it and you coach them.

    Confirming Feedback is about giving the good news. It's about confirming to your team member that you approve of whatever it is you've seen them do or heard them say. It's a compliment or a thank you.

    It also seems to be something that some managers have great difficulty with. They take the attitude that - "why tell people that you're pleased with them when they're only doing what they're paid to do in the first place."

    A great deal of this attitude stems from managers believing they having to be big and tough and macho. And managers don't do all that touchy-feely stuff, saying thank you is for wimps.

    If you still feel a bit like that, think for a moment how you felt if a manager ever

    What Are Binding Machines?
    The pages and covers of a book or document need to be bound together for making them last longer and enhancing their appearance. Binding machines are used for purposes in which thread is used to bind together pages and covers, through a strip sewn over or along the edge for strengthening or decoration.The most commonly available binding machines include comb, coil, velobind, tape, double loop wire, and thermal binding and padding. A number
    ou want to give feedback on. The trick is - keep it simple.

    If you see or hear something you do like - you tell the team member about it. If you see or hear something you don't like or feel could be done better - you tell the team member about it and you coach them.

    Confirming Feedback is about giving the good news. It's about confirming to your team member that you approve of whatever it is you've seen them do or heard them say. It's a compliment or a thank you.

    It also seems to be something that some managers have great difficulty with. They take the attitude that - "why tell people that you're pleased with them when they're only doing what they're paid to do in the first place."

    A great deal of this attitude stems from managers believing they having to be big and tough and macho. And managers don't do all that touchy-feely stuff, saying thank you is for wimps.

    If you still feel a bit like that, think for a moment how you felt if a manager eve

    Take Your Curtain Calls Later!
    When I was a kid, we used to play a game of stealth around the schoolyard. We called it, “Ditch.”Sometimes, we played in teams, and sometimes, as individual players. It was really hide-and-seek, but a “special forces” version. We tried to find the most obscure holes in which to hide, or the highest perches in trees, and on occasion, we even scaled Spanish tile rooftops, and hid behind chimneys.Anyway, we’d sneak up on each other, and
    ut it and you coach them.

    Confirming Feedback is about giving the good news. It's about confirming to your team member that you approve of whatever it is you've seen them do or heard them say. It's a compliment or a thank you.

    It also seems to be something that some managers have great difficulty with. They take the attitude that - "why tell people that you're pleased with them when they're only doing what they're paid to do in the first place."

    A great deal of this attitude stems from managers believing they having to be big and tough and macho. And managers don't do all that touchy-feely stuff, saying thank you is for wimps.

    If you still feel a bit like that, think for a moment how you felt if a manager eve

    The Very Best Promotional Items Ever
    While there’s a lot to be said for being innovative, when it comes to promotional items to advertise your company, some of the old standards are still the best and most popular. If you’re looking for advertising gifts to put your name in front of your customers, sometimes it pays to follow tradition. These are historically the top selling promotional items in any type of business, and the reasons why they’re perennial favorites.Imprinted Ca
    eems to be something that some managers have great difficulty with. They take the attitude that - "why tell people that you're pleased with them when they're only doing what they're paid to do in the first place."

    A great deal of this attitude stems from managers believing they having to be big and tough and macho. And managers don't do all that touchy-feely stuff, saying thank you is for wimps.

    If you still feel a bit like that, think for a moment how you felt if a manager eve

    Taking a Page From Full Service
    In addition to working with, and speaking to, a number of quick-serve and fast-casual chains, I’m also fortunate enough to work with many full-service chains. While the interactions and experiences are longer than in our environment, perhaps there are a few things we can learn from our industry counterparts.Cornell’s School of Hospitality published a study back in April which provided 14 actions servers could do that actually increase t
    e stems from managers believing they having to be big and tough and macho. And managers don't do all that touchy-feely stuff, saying thank you is for wimps.

    If you still feel a bit like that, think for a moment how you felt if a manager ever gave you a genuine compliment or a thank you for a job well done. I bet you felt pretty good and probably motivated to do even better. I'm also sure you didn't think your boss was a big softy or that he lacked courage; probably the opposite.

    Successful managers realise that almost everyone reacts positively to Confirming Feedback. They feel better about themselves and they feel motivated to repeat the behaviour. There is a saying that says - "You get more of what you reward."

    Michael LeBoeuf tells this fable in his book 'The Greatest Management Principle in the World.' -

    A man went fishing one day. He looked over the side of his boat and saw a snake with a frog in its mouth. Feeling sorry for the frog, he reached down, gently took the frog from the snake and set the frog free. But then he felt sorry for the snake. He looked around the boat, but he had no food. All he had was a bottle of whisky; so he opened the bottle and gave the snake a few shots. The

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