Tags |
|
|
Links |
|
|
Added for You - Online Billing: To Suppress or Not To Suppress?
1. Take some time to consider a salary offer. Ask for at least 24 to 48 hours. Silence is golden, or it can become so, when you just let it hang there awhile following an initial offer. Don't rush to fill the quiet void!2. Weigh any offer against the company's expectations of you in the position rather than your personal needs. The company has put itself on the line with its offer. Rest assured they have a cap, but you may have some wiggle room based upon how much value the company perceives you can bring them.3. Prior to any job interview, compare salaries for similar positions. Websites such as Collaboration Software - Building an Office Without Walls
The rise of the internet has given businesses a new way to think and function on both the individual level and as a whole. Today if you are in a business that doesn’t have or use the internet, then you are giving up valuable advertising and productivity. Whether or not your company uses the internet we are all aware, to some degree, the effect the internet has on advertising and promoting businesses on a global scale. However, we may not fully understand what else the internet can do. We may not realize that using the internet to our advantage can also include increased productivity by building a virtual office; one without walls. Okay, so how do we build
1. Decrease in postage from paper suppression
2. Decrease in the number of calls to a customer service organization
3. Decrease in the number of days a sale remains outstanding.
In this article we will explore how to effectively use online billing to decrease the dollars spent on paper and postage.
In order to save on paper and postage you must encourage the customer to decline receiving a paper bill. Some companies rightly ask the question, “Can we legally suppress paper?” A good question and one in which you should ask the attorney on staff; however, in most instances you can safely say yes, as long as the customer has a choice; however, how that choice is presented will determine how much money the company saves on paper and postage.
Following are the different category of choices:
Either Or Would you like… Call Customer Service More Money Reward
The “either or” choice gives the customer a choice to either continue receiving a paper statement or enroll in e.billing, but not both. This choice is presented when the customer first click on the enroll button. A message comes to the forefront telling the customer that if they continue and enroll to receive an e.bill they will no longer receive a paper statement. The customer must then click the accept button in order to continue. When the customer clicks accept their bill is electronically marked and no longer printed.
Pros
This method is excellent for suppressing paper. Customers understand right up front that the paper will be suppressed. The most technologically savvy customers have no problem with this method.
Cons
However, those who are a little timid with technology and don’t want to lose the paper, or have had a bad experience with an online solution in the past will shy away from this option.
Adoption
You can count on the 30 and under crowd signing up for this option; however, the 30 and older will be a mixed bag. If you have run the demographics and find that you have a technologically advanced population then this option is for you.
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to ano
Often when I give speeches at MBA schools I am flabbergasted by some of the questions that I get from the students. It is often as if the students have no concept of reality and that is very scary for a potential employer. It is even more scary to think that they are being taught by a professor who has never actually been in business but only studied the theory and written textbooks on how to do something that he has never succeeded at.Nevertheless this is the case at many MBA schools. Not all are like this of course, many other top MBA instructors have been in business and come back to teach. But the superstars of business are still in busines
Following are the different category of choices:
Either Or Would you like… Call Customer Service More Money Reward
The “either or” choice gives the customer a choice to either continue receiving a paper statement or enroll in e.billing, but not both. This choice is presented when the customer first click on the enroll button. A message comes to the forefront telling the customer that if they continue and enroll to receive an e.bill they will no longer receive a paper statement. The customer must then click the accept button in order to continue. When the customer clicks accept their bill is electronically marked and no longer printed.
Pros
This method is excellent for suppressing paper. Customers understand right up front that the paper will be suppressed. The most technologically savvy customers have no problem with this method.
Cons
However, those who are a little timid with technology and don’t want to lose the paper, or have had a bad experience with an online solution in the past will shy away from this option.
Adoption
You can count on the 30 and under crowd signing up for this option; however, the 30 and older will be a mixed bag. If you have run the demographics and find that you have a technologically advanced population then this option is for you.
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to an
It is my opinion that men and women start to become great when they begin to listen to their inner voice, their intuition.When you begin to use it regularly and systematically, there is virtually nothing that you can not accomplish.You may experience your intuition as a gut feeling, as an inner sense of what is right and wrong for you.Sometimes your intuition manifests itself as a hunch or an inspiration.Often, it comes as a flash of insight. Your intuition leads you to new ideas, concepts, and breakthroughs.And even sometimes an intuition insight will enable you to see a problem from a new perspec
Pros
This method is excellent for suppressing paper. Customers understand right up front that the paper will be suppressed. The most technologically savvy customers have no problem with this method.
Cons
However, those who are a little timid with technology and don’t want to lose the paper, or have had a bad experience with an online solution in the past will shy away from this option.
Adoption
You can count on the 30 and under crowd signing up for this option; however, the 30 and older will be a mixed bag. If you have run the demographics and find that you have a technologically advanced population then this option is for you.
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to an
Not many people like to think about death; actually, most people probably prefer to avoid the topic altogether. Sometimes death comes with old age. Grandparents are usually quite old when they pass on, and because of their age, it’s no real shock when they do. Sometimes death comes with shocking tragic accidents, such as automobile crashes, home-related disasters, and crime. And, sometimes death accompanies illness and disease.So, we urge our elders to take care of themselves. We remind our spouses to drive carefully. We warn our children to stay away from strangers. And we try to make sure we, and everyone in our lives, avoid contracting il
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to an
Many salespeople today will waste a great deal of time calling on poor prospects – trying to turn poor prospects into customers, or trying to close prospects that do not want or need what they are selling.One of the key characteristics in more effective territory management is doing a better job of qualifying prospects prior to giving them your time, energy or corporate resources.Let’s look at a few ways to better manage your resource of time and territory management.1. Ask more effective questions earlier in the sales process. 2. Pay attention to answers to determine whether this is a good time to try and sell this prospect.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to another service. When using this type of negative campaign customers who want the paper will call with a not so sweet word or two for your customer service representative.
Pros
You get a high rate of adoption and save a ton of money.
Cons
A potential to upset the customer base, which if they are a low churn customer base then, no problem; however, if the customer base can jump ship quickly they will.
Adoption
High - you will see double digit adoption quickly and invoice processing costs will go down dramatically.
Reward
A reward makes the customer feel good and makes the company look good. Rewards can include prize drawings, cash giveaways, or money off the bill for a few months. Rewards are an excellent way to increase adoption and decrease costs.
Pros
Your adoption rate goes up at a pretty steady clip and your customers feel good about your company.
Cons
This will cost a little bit of money up front, but in the online billing world you have to “spend a little to save a lot.’ To suppress or not to suppress is a question that begs an answer. Use any of the above techniques to suppress and start saving invoice processing costs now.
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.added4u.com/article/50568/added4u-Online-Billing-To-Suppress-or-Not-To-Suppress.html">Online Billing: To Suppress or Not To Suppress?</a>
BB link (for phorums):
[url=http://www.added4u.com/article/50568/added4u-Online-Billing-To-Suppress-or-Not-To-Suppress.html]Online Billing: To Suppress or Not To Suppress?[/url]
Related Articles:
Public Relations for Ongoing Education Courses
Employee Email and Internet Use - A Small Business Guide
Thinking Through Problem Solving
Bookmark it:
|