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  • Added for You - Jacob Fruitfield - Cool, Clean, and Local Hero

    Medical Billing - HA0 Record
    In this installment on medical billing, we're going to review one of the shortest and yet one of the most confusing records for electronic billing of claims using NSF 3.01 specifications. This is the HA0 record. Curious as to what all the fuss is about? Keep reading and you'll find out.The HA0 record doesn't really consist of very much. As a matter of fact, going over the individual fields is almost pointless. The first field is the standard record type, which in this case is HA0. The second field is the sequence number in the claim, which we also see in all other records. The third field is the patient ID, which is in every record that transmits patient information. The fourth field is the line item control number, which in this case isn't even used yet. All that is new in this record is field five, which falls between pos
    ."

    But aren't consumers, particularly teenagers, looking for brands that are international? "No, there are obviously some very powerful multinational brands that appeal in that way. But customers in the food business seek out realness and localness and some understanding in terms of where the brand comes from, where the product is made whether that is in a factory or a bakery or a place they can trust. I think local brands in food have a bright future."

    Mention Steve Silvermint or ask how Jacob's put the figs into the figrolls and you will bring a smile to the face of the average Irish customer (or, at least, one of a certain age). Is there a conflict between being a business or a brand with heritage and being innovative? "No, we enjoy having a strong starting position. Take, for example, some of the more traditional Fruitfield brands, Little Chip and Old-time Irish marmalade; these are long-established brands in sectors that are pretty mature. We want to take that strength of maturity, that stability and move that brand on from that platform.

    We're just about to launch a range of premium jams and marmalades under the Fruitfi

    What's the Score?
    You may be aware that in a basketball game the assistant coaches keep an almost unending list of personal statistics for each player.  Rebounds, assists, points, minutes played, etc. Why is that? Because they know that these individual statistics all add up to the bottom line.  The final score.  If they can achieve even a small incremental improvement in these individual statistics for each player this will have a compound affect on the final score.  And of course, it helps them know which players to give the most playing time too.  In marketing your business you should be just as disciplined. Which products and which ads and which media should you give the most playing time?  Do you know? What’s the point of designing and implementing an adverti
    Size matters. Or, at least, that is what the big players like to think. Here in Ireland, we have been more aware than most that size is relative. More than most too, we have taken sides when the little streets have hurled themselves against the great. Unlike the Swiss, we don't do neutral terribly well. Almost always, our sympathies are with the small player, the one who is outweighed and outgunned, and we take more than a little pleasure at the prospect of seeing the lumbering giant brought to earth with a crash. But such an outcome is by no means inevitable. The playing field is littered with the bodies of the diminutive and the gallant and for every David who stands triumphant over a fallen Goliath, there are dozens more who lie beaten and crushed in the wake of a rampaging giant.

    In the Irish context, Jacob Fruitfield is one of the big players. With sales projected to hit ?110 million in 2005, and a number of Ireland's best-known food brands on its books, the company enjoys an enviable position in the Irish market. Enter Goliath or a very close relative of his. But in the global context, the company is a small player. Each of its brands compete with brands owned and championed by the largest food companies in the world. These leviathans can dig into pockets a hundred times deeper than those of a local company. Their scale is difficult to imagine. When Heinz or Unilever or Proctor & Gamble lumber into view, they block out the sun. Enter David. Or Chef or Silvermints or Jacob's Fig Rolls.

    So how does a big fish in a small pond, fished by giants, go about its business and what lessons might we learn if we wish to take on the big players? Recently, I met with Michael Carey, Chief Executive and majority shareholder of the stand- alone, wholly Irish-owned Jacob Fruitfield food business. Three years ago, the Jacobs and Fruitfield companies in Ireland were owned by multinational corporations, with the Fruitfield business losing money for its owners. Since then, Michael and his partners have integrated the two companies, invested in their brands, launched over a hundred new products and taken on the global giants. The company is turning a profit and has recently won the Ernst & Young Industry Entrepreneur of the Year Award 2005.

    For Michael, whose background includes senior management roles with a number of global food companies such as Kellogg's and Groupe Danone, the approach was simple, "As a small company, our competitive advantages are in being local, flexible and right for the local market. For Heinz or McVities, their advantage lies in being the lowest cost producer, about being a big, big player, about having brands that can work in lots of markets in the same way."

    Whilst these brands can work across many territories, Michael has also seen the difficulties of applying global marketing strategies in a local market. "We can do things with a brand that is absolutely right for the Irish market. Our competitors, pretty much all of them, have to do things with their brands that are right for international markets. We can look at the Irish market and see what's working and what doesn't work."

    But isn't this approach also available to the multinational owner, who can simply work on some variation of a theme beloved of the big players: Think Global, Act Local? For Michael, it is very much a question of priority. Put simply, the big players are too easily distracted. "They have bigger fish to fry. We don't. This is all the fish we have. So we give it the focus and we invest in the brands." This approach extends to new product development where Irish companies have traditionally been the poorer relations of their international cousins. The company has recently completed the acquisition of The Real Irish Food Company and plans to step up its innovation activity. It has also signed a 20-year brand licence for the use of the Bewley's brand in food outlets, another great old Irish brand adding to a growing local portfolio.

    So what exactly does it mean to act local? "It's not about putting up an Irish flag over the packaging and saying 'These are Irish brands'. We have to compete with the international brands. Chef has to be as credible as Heinz, Silvermints as Polo. We very rarely make reference to the fact that these brands are Irish in terms of advertising. We don't apologetically present ourselves as an Irish brand in that sense. It's about being closer to and more clearly understanding the needs of the Irish consumer. And, of course, we have heritage. Lots of the multinationals invent that heritage and we don't because we have got real heritage."

    But aren't consumers, particularly teenagers, looking for brands that are international? "No, there are obviously some very powerful multinational brands that appeal in that way. But customers in the food business seek out realness and localness and some understanding in terms of where the brand comes from, where the product is made whether that is in a factory or a bakery or a place they can trust. I think local brands in food have a bright future."

    Mention Steve Silvermint or ask how Jacob's put the figs into the figrolls and you will bring a smile to the face of the average Irish customer (or, at least, one of a certain age). Is there a conflict between being a business or a brand with heritage and being innovative? "No, we enjoy having a strong starting position. Take, for example, some of the more traditional Fruitfield brands, Little Chip and Old-time Irish marmalade; these are long-established brands in sectors that are pretty mature. We want to take that strength of maturity, that stability and move that brand on from that platform.

    We're just about to launch a range of premium jams and marmalades under the Fruitfie

    CCTV Security Camera Systems
    One camera does not a system make is the rule of thumb to remember when you consider what type of security camera system you need. A recent technological breakthrough that has been applied to home security systems is the CCTV system, or Closed Circuit Television system.CCTV camera security systems were initially developed to monitor commercial properties and public places, but have been adapted to home security systems in recent years. These days, it’s more prevalent than any other type of security system that might function without a TV. The difference being that with CCTV camera security systems there are no wires between any number of cameras you might employ and the TV set or sets you might choose to view them from. Essentially, you are a mini TV network, broadcasting the “show” from several different locations in and around you
    brands owned and championed by the largest food companies in the world. These leviathans can dig into pockets a hundred times deeper than those of a local company. Their scale is difficult to imagine. When Heinz or Unilever or Proctor & Gamble lumber into view, they block out the sun. Enter David. Or Chef or Silvermints or Jacob's Fig Rolls.

    So how does a big fish in a small pond, fished by giants, go about its business and what lessons might we learn if we wish to take on the big players? Recently, I met with Michael Carey, Chief Executive and majority shareholder of the stand- alone, wholly Irish-owned Jacob Fruitfield food business. Three years ago, the Jacobs and Fruitfield companies in Ireland were owned by multinational corporations, with the Fruitfield business losing money for its owners. Since then, Michael and his partners have integrated the two companies, invested in their brands, launched over a hundred new products and taken on the global giants. The company is turning a profit and has recently won the Ernst & Young Industry Entrepreneur of the Year Award 2005.

    For Michael, whose background includes senior management roles with a number of global food companies such as Kellogg's and Groupe Danone, the approach was simple, "As a small company, our competitive advantages are in being local, flexible and right for the local market. For Heinz or McVities, their advantage lies in being the lowest cost producer, about being a big, big player, about having brands that can work in lots of markets in the same way."

    Whilst these brands can work across many territories, Michael has also seen the difficulties of applying global marketing strategies in a local market. "We can do things with a brand that is absolutely right for the Irish market. Our competitors, pretty much all of them, have to do things with their brands that are right for international markets. We can look at the Irish market and see what's working and what doesn't work."

    But isn't this approach also available to the multinational owner, who can simply work on some variation of a theme beloved of the big players: Think Global, Act Local? For Michael, it is very much a question of priority. Put simply, the big players are too easily distracted. "They have bigger fish to fry. We don't. This is all the fish we have. So we give it the focus and we invest in the brands." This approach extends to new product development where Irish companies have traditionally been the poorer relations of their international cousins. The company has recently completed the acquisition of The Real Irish Food Company and plans to step up its innovation activity. It has also signed a 20-year brand licence for the use of the Bewley's brand in food outlets, another great old Irish brand adding to a growing local portfolio.

    So what exactly does it mean to act local? "It's not about putting up an Irish flag over the packaging and saying 'These are Irish brands'. We have to compete with the international brands. Chef has to be as credible as Heinz, Silvermints as Polo. We very rarely make reference to the fact that these brands are Irish in terms of advertising. We don't apologetically present ourselves as an Irish brand in that sense. It's about being closer to and more clearly understanding the needs of the Irish consumer. And, of course, we have heritage. Lots of the multinationals invent that heritage and we don't because we have got real heritage."

    But aren't consumers, particularly teenagers, looking for brands that are international? "No, there are obviously some very powerful multinational brands that appeal in that way. But customers in the food business seek out realness and localness and some understanding in terms of where the brand comes from, where the product is made whether that is in a factory or a bakery or a place they can trust. I think local brands in food have a bright future."

    Mention Steve Silvermint or ask how Jacob's put the figs into the figrolls and you will bring a smile to the face of the average Irish customer (or, at least, one of a certain age). Is there a conflict between being a business or a brand with heritage and being innovative? "No, we enjoy having a strong starting position. Take, for example, some of the more traditional Fruitfield brands, Little Chip and Old-time Irish marmalade; these are long-established brands in sectors that are pretty mature. We want to take that strength of maturity, that stability and move that brand on from that platform.

    We're just about to launch a range of premium jams and marmalades under the Fruitfi

    Ad Agency 'Gangbangs': Yep, They're Happening Every Day
    Ad agency 'gangbangs' happen every day at every agency. Everywhere. But before you splash on some cologne and get your car detailed...there's good news about them, and there's bad news about them.The good news if that if you become a copywriter, you too will experience this unique advertising rite. I can 100% promise you that. No question.However, the bad news is that it's nothing you might think it is.An ad agency gangbang is a fierce competition. Literally, it happens when some or all of the creatives work on a project and compete with one another to see who earns the right to produce the television spot, or radio campaign or internet ad blitz.Again, remember, lives are won and lost based on how often you 'produce' in advertising. Hence. ad agency gangbangs are INCREDIBLE opportunities for some.O
    roles with a number of global food companies such as Kellogg's and Groupe Danone, the approach was simple, "As a small company, our competitive advantages are in being local, flexible and right for the local market. For Heinz or McVities, their advantage lies in being the lowest cost producer, about being a big, big player, about having brands that can work in lots of markets in the same way."

    Whilst these brands can work across many territories, Michael has also seen the difficulties of applying global marketing strategies in a local market. "We can do things with a brand that is absolutely right for the Irish market. Our competitors, pretty much all of them, have to do things with their brands that are right for international markets. We can look at the Irish market and see what's working and what doesn't work."

    But isn't this approach also available to the multinational owner, who can simply work on some variation of a theme beloved of the big players: Think Global, Act Local? For Michael, it is very much a question of priority. Put simply, the big players are too easily distracted. "They have bigger fish to fry. We don't. This is all the fish we have. So we give it the focus and we invest in the brands." This approach extends to new product development where Irish companies have traditionally been the poorer relations of their international cousins. The company has recently completed the acquisition of The Real Irish Food Company and plans to step up its innovation activity. It has also signed a 20-year brand licence for the use of the Bewley's brand in food outlets, another great old Irish brand adding to a growing local portfolio.

    So what exactly does it mean to act local? "It's not about putting up an Irish flag over the packaging and saying 'These are Irish brands'. We have to compete with the international brands. Chef has to be as credible as Heinz, Silvermints as Polo. We very rarely make reference to the fact that these brands are Irish in terms of advertising. We don't apologetically present ourselves as an Irish brand in that sense. It's about being closer to and more clearly understanding the needs of the Irish consumer. And, of course, we have heritage. Lots of the multinationals invent that heritage and we don't because we have got real heritage."

    But aren't consumers, particularly teenagers, looking for brands that are international? "No, there are obviously some very powerful multinational brands that appeal in that way. But customers in the food business seek out realness and localness and some understanding in terms of where the brand comes from, where the product is made whether that is in a factory or a bakery or a place they can trust. I think local brands in food have a bright future."

    Mention Steve Silvermint or ask how Jacob's put the figs into the figrolls and you will bring a smile to the face of the average Irish customer (or, at least, one of a certain age). Is there a conflict between being a business or a brand with heritage and being innovative? "No, we enjoy having a strong starting position. Take, for example, some of the more traditional Fruitfield brands, Little Chip and Old-time Irish marmalade; these are long-established brands in sectors that are pretty mature. We want to take that strength of maturity, that stability and move that brand on from that platform.

    We're just about to launch a range of premium jams and marmalades under the Fruitfi

    Technology Is Not a Substitute for Organization
    Technology is changing business for everyone -- from small home- based businesses to mega multi-national corporations. Whether you are inspired or threatened by those changes, they are here to stay, or more accurately, to continue changing. You cannot only survive these changes, but turn them into exciting opportunities by applying some basic organizing principles.Not many years ago, getting organized was an option. Today technology has made it a necessity for three reasons: Today we have more to organize than ever before. Not only did the computer not give us the paperless age, it created more. In addition, we now have to organize the technology itself. Computers, fax machines, cellular phones, and on-line services enable us to do more -- and require us to do more. The speed of the microchip doubles every 18 months -- with
    is all the fish we have. So we give it the focus and we invest in the brands." This approach extends to new product development where Irish companies have traditionally been the poorer relations of their international cousins. The company has recently completed the acquisition of The Real Irish Food Company and plans to step up its innovation activity. It has also signed a 20-year brand licence for the use of the Bewley's brand in food outlets, another great old Irish brand adding to a growing local portfolio.

    So what exactly does it mean to act local? "It's not about putting up an Irish flag over the packaging and saying 'These are Irish brands'. We have to compete with the international brands. Chef has to be as credible as Heinz, Silvermints as Polo. We very rarely make reference to the fact that these brands are Irish in terms of advertising. We don't apologetically present ourselves as an Irish brand in that sense. It's about being closer to and more clearly understanding the needs of the Irish consumer. And, of course, we have heritage. Lots of the multinationals invent that heritage and we don't because we have got real heritage."

    But aren't consumers, particularly teenagers, looking for brands that are international? "No, there are obviously some very powerful multinational brands that appeal in that way. But customers in the food business seek out realness and localness and some understanding in terms of where the brand comes from, where the product is made whether that is in a factory or a bakery or a place they can trust. I think local brands in food have a bright future."

    Mention Steve Silvermint or ask how Jacob's put the figs into the figrolls and you will bring a smile to the face of the average Irish customer (or, at least, one of a certain age). Is there a conflict between being a business or a brand with heritage and being innovative? "No, we enjoy having a strong starting position. Take, for example, some of the more traditional Fruitfield brands, Little Chip and Old-time Irish marmalade; these are long-established brands in sectors that are pretty mature. We want to take that strength of maturity, that stability and move that brand on from that platform.

    We're just about to launch a range of premium jams and marmalades under the Fruitfi

    Financial Gain is a Consequence of Stellar Performance
    In today’s business world, the pressure for financial performance has created a supercharged atmosphere in which the only goal seems to be to make as much cash as fast as possible. Few industries have changed under this pressure as much as the advertising industry.Industry professionals are caught in a crossfire between clients who demand ever increasing return on investment (which generally means lower price) and their own managers who seek ever escalating revenues. Today fewer people are doing more work than ever before and earning less. The resulting pressure has taken a lot of the fun out of a business that was traditionally focused on delivering big ideas and powerful solutions.The problem has been exacerbated over the last fifteen years as the ad agency business has gone public. Estimates vary, yet most agree that over
    ."

    But aren't consumers, particularly teenagers, looking for brands that are international? "No, there are obviously some very powerful multinational brands that appeal in that way. But customers in the food business seek out realness and localness and some understanding in terms of where the brand comes from, where the product is made whether that is in a factory or a bakery or a place they can trust. I think local brands in food have a bright future."

    Mention Steve Silvermint or ask how Jacob's put the figs into the figrolls and you will bring a smile to the face of the average Irish customer (or, at least, one of a certain age). Is there a conflict between being a business or a brand with heritage and being innovative? "No, we enjoy having a strong starting position. Take, for example, some of the more traditional Fruitfield brands, Little Chip and Old-time Irish marmalade; these are long-established brands in sectors that are pretty mature. We want to take that strength of maturity, that stability and move that brand on from that platform.

    We're just about to launch a range of premium jams and marmalades under the Fruitfield brand with a higher fruit content and a more premium position. But we couldn't do that if we didn't have the Fruitfield base to start from. If we were starting from scratch, the chances of successfully launching brands in areas where we see opportunities would be nil. You couldn't do it without a name.

    We're helped by the fact that we have so many brands with a strong heritage. Of course, we also have to make sure that we don't undermine the position of the brand. We might get some short-term sales but if it's going to do damage to the core brand, we won't do it."

    For Jacob Fruitfield then, a local David taking on the multinational Goliaths, success in the Irish market comes down to keeping it fresh, keeping it real and playing to your strengths. In that sense, and in this neighbourhood, it's clear that size really does matter.

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