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    Dealing with Client Problems
    If you own a business, sooner or later you are going to run into a situation where you screw something up. This situation can be an opportunity or disaster all depending on how you handle it.To error is human, or so the clich? goes. If you are older than about six months old, you know this is one of those clich?s that is utterly and totally true. Some would even define experience as learning from your mistakes. Well, the same thing goes for your business efforts.You may be the most diligent and hardest working person in the world. This will not insulate you from bonehead moves and mistakes. Sooner or later, you will fail a client or customer. You may not even realize it until they call you. It may be something as simple as forgetting a meeting or something more serious such as missing a deadline. How you handle these situations can kill your business or form long lasting relationships to your benefit.Everyone makes mistakes. This sounds obvious, but most businesspeople seem to forget this when faced with a problem. It happens. In fact, the client or customer calling to complain certainly has done something similar. If you address the situation correctly, you can turn a problem into a positive. If you don’t, you can lose a client and damage your reputation. If you are really lucky, you will get sued!As an attorney, I can’t tell you how many times I have defended business clients in litigation because of how they handled a problem with a client. Instead of addressing the problem, business people tend to bury their heads in the sand as though it will just go away. Nothing infuriates a client or customer more. If you have clearly made a mistake, no lawyer is going to save you. If you failed to deliver a big shipment on the due date, there is nothing I can say to a judge or jury that is going to save you.When you clearly have made a mistake, there is a proper course of action to take. First, deal with it up front and center. Admit the mistake and apologize for it. You would be surprised how far an apology will go with an unhappy client or customer. It takes an adversarial situation and turns it into something less.The next step is to come up with a solution to the problem. You may have to bite the bullet on the solution, but it is going to be cheaper than hiring an attorney. It is also going to do worlds for your reputation. A business that “makes things right” is one that prospers. This is particularly true if you are in an industry where most businesses do not act as such.If you are having a dispute with an unreasonable client, then defend yourself. If you clearly have made a mistake, however,
    rovide care based on competence, professional expertise, and knowledge. Achieving this goal requires organizations to have policies and procedures that guide nursing practice based on national standards. It is essential for nurses to have access to the latest literature and information.

    Things to look for are access to the Internet, libraries, and other literature sources. Are reference texts and specialty journals available and accessible to staff? These resources, plus opportunities to develop and maintain competence, are essential for providing care as an individual clinician and as a member of the interdisciplinary team.

    Force 10: Community and the healthcare organization

    Nurses have much to offer and to gain from professional and community partnerships. Seek out organizations that have made strides in developing relationships of this nature. In particular, partnerships between schools of nursing and practice settings often mean opportunities to participate in some innovative programs, such as summer student extern programs, development of preceptor skills, and nursing research activities.

    Units that focus on particular specialties, such as cardiology or mental health, often have relationships with the local affiliates of corresponding agencies such as the American Heart Association or the National Alliance for the Mentally Ill. All of these outreach and partnering activities contribute to the support of better patient outcomes and of community needs. Whether as individuals or in groups, nurses, through their involvement, demonstrate leadership and commitment to the good of the community. It is no wonder that nurses are ranked number one on the list of the most trusted professionals. Check your job description to see if it includes an expectation of community service. Discuss with your manager the possibility of participating in community-focused activities such as organizing food drives or disaster relief supplies.

    Force 11: Nurses as teachers

    Every day, nurses are teaching. This activity may involve nursing students, colleagues, or patients and families. Teaching activities are supported and encouraged in Magnet organizations. Staff nurses are assisted in this important aspect of their role through inclusion of teaching activities in job descriptions and rewards through clinical advancement and plentiful development opportunities. Of critical importance to new graduates is the attention being paid to ensuring a smooth transition from student to professional nurse. Innovative internships and residency programs are being developed and implemented to assist new graduates at this critical juncture. Programs vary in length and content, but most provide some combination of classroom/computer-based instruction and guided clinical experience. Many facilities have specialized programs for preparing new graduates for work in critical care and specialty areas such as the operating room or the emergency department – areas previously closed to nurses with limited experience.

    When considering your first position, ask questions about the orientation and residency programs available to you. It can be very helpful to talk with current nurse residents or others who recently completed the course to learn more about their experiences as participants.

    Force 12: The image of nursing

    The i

    5 Steps You Can Take to Get The Job You've Always Wanted
    When you are on the hunt for a wonderful job, there are steps you can take personally to overcome the lethargy and 'comfort-zone' mentality that bogs people down in work they don't really like.It's time to grasp the nettle and get on with it and prepare for action.Here are five starters for you to think about, right away, today!1. Ask A Previous BossRemember that place you worked where there was a great culture and everyone seemed to get on really well. Only external circumstances took you away. And you've missed it ever since. The management team were supportive and encouraging and offered help anytime you needed it.Well, now is the time to call that bluff and ask. Yep, that's it, make the call. Your boss will usually be only to delighted to hear how you are getting on and even more pleased to help. Pick up the phone, make the call. You ever know.2. Offer Yourself For FreeThere are often great opportunities to build a resume by working either in a voluntary placement or just offering to work for free in a place where you might really want that dream job.Making the effort to go out and get new experiences is a tremendous way to ensure that you find out more about what you are really looking for, as well as getting the experience that might help you actually get that job you want too.3. Places You GoThe world around you is alive with places where you could find the job that you've always been looking for. Keeping your eyes open and understanding the people who work wherever you might come cross is great learning and, if you engage in conversation, who knows what vacancies might be ready to be filled right now.4. Services You UseSometimes the very job you've wanted for ages is right there, under your nose. It might be at the doctor's office, where they need someone just like you. Or a specialist store across the street that needs someone with your expertise - hobby even!It is amazing how often the very services we use; the stores we frequent; and the sous chef at our favorite restaurant is ready to take someone on - and it's just the job you've wanted, so be on the lookout!5. It's An Ears Thing!And a big part of finding just what you want is about awareness and great listening skills. Some might say being nosy or overhearing more tan you should. Truth is, where a job vacancy is in the offing, not only do you owe it to yourself to do the best for you - but hey, the people who need you, need you to know about it.Being able to sense what is going on around you is a vital skill. one that you can practice and nourish. So make the best o
    Nurses today are in the enviable position of having numerous choices for employment. Choosing the right professional position, whether your first or a subsequent job, can be both an exciting and a daunting experience. There are many factors to consider, including the desired specialty, shift preferences, part-time or full-time, type and location of the organization, available orientation and continuing education options, and salary and benefits.

    Hospitals, in particular, are competing with each other to attract new graduates and experienced nurses to their staffs. While all of the above considerations are important, many organizations are looking to distinguish themselves by creating healthy work environments that not only help attract nurses but also help retain them. Increasingly, nursing leaders are turning to the American Nurses Credentialing Center’s (ANCC’s) Magnet Recognition Program to assist them in this process. Currently, there are slightly more than 200 Magnet-designated facilities in the country, with a few international sites as well. You can view the list of Magnet facilities on the ANCC website, www.nursingworld.org/ancc/magnet/index.html, to find hospitals in your area or across the country.

    While a seemingly small number of hospitals have earned this Olympic gold medal for nursing, many more organizations are actively on the journey. To achieve Magnet designation, organizations must demonstrate levels of excellence in 14 Forces of Magnetism. Additionally, some hospitals are adopting the Magnet forces as guidelines for improving their work environments even if they choose not to pursue official designation. As it turns out, not only are Magnets good places for nurses to work, but they are also good places for patients to receive care. What a winning combination!

    These claims are supported by a growing body of evidence derived from research conducted independently. Emerging from the studies is the fact that Magnets have several important characteristics that set them apart from the crowd. The ANCC cites that these critical qualities include support for continuing professional development, high levels of staff empowerment, control over the practice environment, visible and supportive nurse leaders, lower mortality rates, increased patient satisfaction, and lower nurse turnover and vacancy rates. This impressive array of characteristics creates a strong case for considering what the Magnet journey has to offer.

    So, how can you use this information to guide you when seeking employment or when participating in improving your work environment? Here you can glimpse the 14 Forces of Magnetism to help you learn more about the process and, most importantly, what to look for and consider in your work life.

    Force 1: The quality of nurse leadership

    Strong nursing leadership is a key component of a healthy work environment. Nurse executives and managers advocate for the staff nurses so that they have the resources they need to provide patient care. Get to know who the chief nurse executive (CNE) is and find out her (or his) vision for nursing. Take advantage of opportunities to share your observations and experiences through attendance at town hall meetings or at the CNE’s walking rounds. The evidence of strong leadership can be felt at the patient’s bedside when nurses have a voice in decisions about care. So the next time you are asked to join a team updating practice standards or to evaluate a new product, participate – because you are contributing to improving care for patients and supporting the important role of nursing in the organization.

    Healthy workplaces also measure how satisfied nurses are with multiple aspects of the practice setting. Ask to see or hear about what these surveys show for the hospital or unit you are working in or considering for employment. Do not expect perfection, but rather focus on what is being evaluated or changed as a result so that improvements can be made. For example, one unit may be setting up email access for all staff members as a result of an identified need to improve communication of important updates and changes in a timely manner.

    Force 2: Organizational structure

    This force focuses on how the hospital sets up its leadership and management structure. In general, the fewer the levels between the CNE and the staff, the better, but this can vary based on the size and complexity of the organization. Perhaps the most important aspect of this force is that it requires an active process of shared decision making to be in place. Some facilities have established shared governance models or nursing councils that provide a way for staff nurses to be involved in decisions that affect care or other issues such as education, preceptor development, and career advancement programs. Check out what your organization has to offer: How are staff members selected to participate? What groups are you most interested in: clinical practice, education, perhaps research? Ask prospective employers about initiatives or changes that have been made based on how they involve nurses in shared decision making.

    Force 3: Management style

    Healthy workplaces have leaders who are visionary and accessible to staff nurses. As you interview for a position, remember that this is also an opportunity for you to check out the organization. Ask the manager about his (or her) leadership style and how he gets feedback from nurses about patient care, nursing practice, and the work environment. Your relationship with your manager is a very important one, so compatibility of styles and priorities are important aspects to consider.

    Other staff members can share their experiences of working on the unit, too, lending insights that might not always be evident during interviews. There is no one right style of leadership. The important thing to remember is that the best workplaces actively seek out staff nurses’ participation in improving care through a variety of ways. Find out how you can join in!

    Force 4: Personnel policies and programs

    Salaries, benefits, and scheduling practices are all vital pieces of information to gather when choosing the job that is right for you. You will find that the best employers are competitive with the local market, support the professional development of nurses, and offer creative ways to maintain a healthy work/life balance. Be sure to explore how units are staffed, including how the facility responds to changes in the workload: Do they use float nurses, agency personnel, and/or overtime?

    Many organizations are working aggressively to eliminate mandatory overtime and monitor work hours to assure that staff are sufficiently rested between tours of duty. This helps promote safety for staff and for patients. You can expect to be assisted with making assignments that are based on patient needs and staff competencies, including how to delegate to other members of the team. As our patient populations and workforce are becoming increasingly diverse, high-performing organizations are assuring that staff members are prepared to provide care that is culturally competent. Innovative educational programs and resources, such as cultural diversity ambassadors, are being created in some organizations to assist staff with this important aspect of the work environment. Find out about the range of cultures or special populations of patients served and how efforts are being made to ensure that their needs are met.

    Another aspect of this force relates to the performance appraisal process. Instead of just relying on the traditional manager-employee annual evaluation, greater emphasis is being placed on self-evaluations and peer review. Organizations vary in how they accomplish this and may actually be trying several different methods on different units to determine what will work best. All of these activities are designed to engage the nurses in a thoughtful review of their own practice and offer an opportunity to provide input into the practice of teammates. Having competent and caring coworkers is a critical factor in how nurses feel about their ability to deliver quality care. Peer review contributes to the sense of teamwork and professional accountability.

    Force 5: Professional models of care

    Magnet hospitals have a model of care that clearly demonstrates nurses’ authority and responsibility for providing and coordinating patient care. Again, as with some of the other forces, it is important to acknowledge that one model is not necessarily better than all the others. You will find organizations implementing primary nursing or patient-centered care or relationship-based care, to name just a few.

    Key to any chosen model of care is the degree to which staff nurses were involved in its development, implementation, and evaluation. These models also take into account the state’s nurse practice act and other professional standards. Hint: Take some time to read the practice act for the state where you intend to practice. Look for places where staff nurses are encouraged to innovate to improve care delivery, such as incorporating nursing assistants in walking rounds or flexing schedules so that working hours coincide with peak patient-care activity levels.

    Force 6: Quality of care

    Nurses want to provide high-quality care. Healthy workplaces know that and ensure that there are quality-monitoring activities in place that involve nursing leaders and staff in the process. This includes a strong focus on patient safety, such as adherence to the Joint Commission on Accreditation of Healthcare Organization’s National Patient Safety Goals or enhancing safety through effective communication models such as the SBAR (Situation-Background-Assessment-Recommendation) tool. High-performing organizations promote a culture of safety that empowers staff to report hazards or unsafe practices without fear of punishment. Hotlines and anonymous reporting mechanisms are available. Look for places that have implemented the guidelines from the American Nurses Association’s safe patient handling project for increasing the use of equipment to minimize staff and patient injury related to lifting, moving, and transferring.

    Increasingly, it is becoming expected that care decisions be based on the latest research and scientific evidence. Policies, procedures, and standards of care and practice should all be evidence-based. To be most effective, hospitals are encouraging staff participation in these activities and providing resources such as advanced practice nurses and unit-based Internet access. Requirements for nursing research have surpassed merely using research-based evidence to guide practice to conducting actual nursing research. Staff nurses are being mentored in the research process and are identifying and exploring answers to a wide variety of clinical problems. This mentoring is available from nurse researchers or advanced practice nurses who may be on staff or work as consultants or as part of a hospital/school of nursing partnership. Amazing work is being done at the unit level, as nurses search for answers to clinical questions. So, be sure to ask about the use of evidence-based practice and the degree to which the facility is participating in nursing research activities.

    Force 7: Quality improvement

    The tracking and trending of high-quality data is an integral component of healthcare organizations. Magnet hospitals and those on the journey collect information about a number of quality indicators such as fall injuries, pressure ulcer prevalence, and urinary tract infections. This enables them to benchmark or gauge how they are doing compared with other similar units and organizations across the country.

    To make a significant difference in outcomes, nurses at all levels have to be knowledgeable about and involved in the process. Keeping staff informed about the results of quality monitoring and engaging them in needed improvements is vital. Find out which indicators your hospital or unit is addressing, and look for ways to participate in the improvement plans. Don’t be surprised to see staff nurses collecting data, presenting results in formal and informal ways, and leading interdisciplinary improvement teams!

    Force 8: Consultation and resources

    Patient care and the healthcare work environment are very complex. Having access to internal or external experts in the field is a valuable asset. In particular, staff nurses can benefit greatly from consultation with advanced practice nurses. This supports staff in managing complex patients and guides them in using evidence-based interventions. Additionally, healthy workplaces encourage nurses to be involved in professional organizations, where they can find opportunities for networking, information sharing, and leading-edge initiatives.

    Specialty organizations are wonderful places to keep abreast of changes in your chosen practice arena through conferences, journals, and websites. Inquire about how your present or future employer is involved in professional and community organizations outside of nursing, too. Many facilities support the efforts of their employees to provide time and services to groups like Habitat for Humanity, Big Brothers, and the American Red Cross. What an important way to demonstrate a commitment to the spirit of community service!

    Force 9: Autonomy

    This force addresses a nurse’s ability to assess patient needs and to provide care based on competence, professional expertise, and knowledge. Achieving this goal requires organizations to have policies and procedures that guide nursing practice based on national standards. It is essential for nurses to have access to the latest literature and information.

    Things to look for are access to the Internet, libraries, and other literature sources. Are reference texts and specialty journals available and accessible to staff? These resources, plus opportunities to develop and maintain competence, are essential for providing care as an individual clinician and as a member of the interdisciplinary team.

    Force 10: Community and the healthcare organization

    Nurses have much to offer and to gain from professional and community partnerships. Seek out organizations that have made strides in developing relationships of this nature. In particular, partnerships between schools of nursing and practice settings often mean opportunities to participate in some innovative programs, such as summer student extern programs, development of preceptor skills, and nursing research activities.

    Units that focus on particular specialties, such as cardiology or mental health, often have relationships with the local affiliates of corresponding agencies such as the American Heart Association or the National Alliance for the Mentally Ill. All of these outreach and partnering activities contribute to the support of better patient outcomes and of community needs. Whether as individuals or in groups, nurses, through their involvement, demonstrate leadership and commitment to the good of the community. It is no wonder that nurses are ranked number one on the list of the most trusted professionals. Check your job description to see if it includes an expectation of community service. Discuss with your manager the possibility of participating in community-focused activities such as organizing food drives or disaster relief supplies.

    Force 11: Nurses as teachers

    Every day, nurses are teaching. This activity may involve nursing students, colleagues, or patients and families. Teaching activities are supported and encouraged in Magnet organizations. Staff nurses are assisted in this important aspect of their role through inclusion of teaching activities in job descriptions and rewards through clinical advancement and plentiful development opportunities. Of critical importance to new graduates is the attention being paid to ensuring a smooth transition from student to professional nurse. Innovative internships and residency programs are being developed and implemented to assist new graduates at this critical juncture. Programs vary in length and content, but most provide some combination of classroom/computer-based instruction and guided clinical experience. Many facilities have specialized programs for preparing new graduates for work in critical care and specialty areas such as the operating room or the emergency department – areas previously closed to nurses with limited experience.

    When considering your first position, ask questions about the orientation and residency programs available to you. It can be very helpful to talk with current nurse residents or others who recently completed the course to learn more about their experiences as participants.

    Force 12: The image of nursing

    The im

    Here Are Sources For Helping Minority Women Get Free Money To Start A Business
    Every year Congressmen and Senators make promises to the people that put them in office. Hundreds of of those promises are made to minority groups in specific areas but most are made at a National level.Here are just a few of the Minority Grant Programs that should give you instant access to all this funding & more!Arab American Institute Scholarships for American Students of Arab Descent, Arab Students Studying in the U.s., and Other Scholarships http://www.aaiusa.org/foundation/33/scholarshipsActuarial Scholarships for Minority Students http://www.beanactuary.org/minority/scholarship.cfm To deliver scholarships at the undergraduate or graduate level for numerous minority students who are interested in pursuing actuarial careers. (Last checked 11/02/06)American Indian Science and Engineering Society Scholarship Programs http://www.aises.org/highered/scholarships/ AISES scholarships are awarded to undergraduate and graduate students, who are members of AISES, for leadership and academic achievement. These monies are to assist talented students in meeting the financial demands of attending college. The awards are intended to augment unmet need, loans, and student employment.Cuban American Scholarship Fund http://www.scholars.uci.edu/scholarshipinfo.asp?sid=52 The Cuban American Scholarship Fund awards scholarships to high school seniors and undergraduate students of Cuban descent. Students must have a GPA of 3.0 or better and must attend a university in California on a full-time basis. Awards range from $500 to $2,000. For more information, contact: Mr. Victor Cueto, Cuban American Scholarship Fund, P.O. Box 6422, Santa Ana, CA 92706; Tel: (714) 835-7676; Fax: (714) 835-7776; E-mail: lawvictorcueto@aol.comHispanic Scholarship Fund Online http://www.hsf.net The Education Gateway for U.S. Hispanics. Brought to you by AT&T. HSF scholarships ranging from $500 to $2,500 are available to undergraduate and graduate students of Hispanic parentage who have completed at least fifteen units/credits of undergraduate college work with a minimum GPA of 2.5. Applicants must be enrolled for the fall and spring semester of each year as full-time students, carrying at least six units if they are graduate students or twelve units if they are undergraduates. Applicants must be U.S. citizens or permanent residents and at least half Hispanic background. Send a self-addressed, stamped, business-size (9" x 14") envelope to the Fund's office between August 3 and October 9 to receive an application form or download the application from the Fund's website. For more information, contact: Hispanic Scholarship Fund, One Sansome
    you are asked to join a team updating practice standards or to evaluate a new product, participate – because you are contributing to improving care for patients and supporting the important role of nursing in the organization.

    Healthy workplaces also measure how satisfied nurses are with multiple aspects of the practice setting. Ask to see or hear about what these surveys show for the hospital or unit you are working in or considering for employment. Do not expect perfection, but rather focus on what is being evaluated or changed as a result so that improvements can be made. For example, one unit may be setting up email access for all staff members as a result of an identified need to improve communication of important updates and changes in a timely manner.

    Force 2: Organizational structure

    This force focuses on how the hospital sets up its leadership and management structure. In general, the fewer the levels between the CNE and the staff, the better, but this can vary based on the size and complexity of the organization. Perhaps the most important aspect of this force is that it requires an active process of shared decision making to be in place. Some facilities have established shared governance models or nursing councils that provide a way for staff nurses to be involved in decisions that affect care or other issues such as education, preceptor development, and career advancement programs. Check out what your organization has to offer: How are staff members selected to participate? What groups are you most interested in: clinical practice, education, perhaps research? Ask prospective employers about initiatives or changes that have been made based on how they involve nurses in shared decision making.

    Force 3: Management style

    Healthy workplaces have leaders who are visionary and accessible to staff nurses. As you interview for a position, remember that this is also an opportunity for you to check out the organization. Ask the manager about his (or her) leadership style and how he gets feedback from nurses about patient care, nursing practice, and the work environment. Your relationship with your manager is a very important one, so compatibility of styles and priorities are important aspects to consider.

    Other staff members can share their experiences of working on the unit, too, lending insights that might not always be evident during interviews. There is no one right style of leadership. The important thing to remember is that the best workplaces actively seek out staff nurses’ participation in improving care through a variety of ways. Find out how you can join in!

    Force 4: Personnel policies and programs

    Salaries, benefits, and scheduling practices are all vital pieces of information to gather when choosing the job that is right for you. You will find that the best employers are competitive with the local market, support the professional development of nurses, and offer creative ways to maintain a healthy work/life balance. Be sure to explore how units are staffed, including how the facility responds to changes in the workload: Do they use float nurses, agency personnel, and/or overtime?

    Many organizations are working aggressively to eliminate mandatory overtime and monitor work hours to assure that staff are sufficiently rested between tours of duty. This helps promote safety for staff and for patients. You can expect to be assisted with making assignments that are based on patient needs and staff competencies, including how to delegate to other members of the team. As our patient populations and workforce are becoming increasingly diverse, high-performing organizations are assuring that staff members are prepared to provide care that is culturally competent. Innovative educational programs and resources, such as cultural diversity ambassadors, are being created in some organizations to assist staff with this important aspect of the work environment. Find out about the range of cultures or special populations of patients served and how efforts are being made to ensure that their needs are met.

    Another aspect of this force relates to the performance appraisal process. Instead of just relying on the traditional manager-employee annual evaluation, greater emphasis is being placed on self-evaluations and peer review. Organizations vary in how they accomplish this and may actually be trying several different methods on different units to determine what will work best. All of these activities are designed to engage the nurses in a thoughtful review of their own practice and offer an opportunity to provide input into the practice of teammates. Having competent and caring coworkers is a critical factor in how nurses feel about their ability to deliver quality care. Peer review contributes to the sense of teamwork and professional accountability.

    Force 5: Professional models of care

    Magnet hospitals have a model of care that clearly demonstrates nurses’ authority and responsibility for providing and coordinating patient care. Again, as with some of the other forces, it is important to acknowledge that one model is not necessarily better than all the others. You will find organizations implementing primary nursing or patient-centered care or relationship-based care, to name just a few.

    Key to any chosen model of care is the degree to which staff nurses were involved in its development, implementation, and evaluation. These models also take into account the state’s nurse practice act and other professional standards. Hint: Take some time to read the practice act for the state where you intend to practice. Look for places where staff nurses are encouraged to innovate to improve care delivery, such as incorporating nursing assistants in walking rounds or flexing schedules so that working hours coincide with peak patient-care activity levels.

    Force 6: Quality of care

    Nurses want to provide high-quality care. Healthy workplaces know that and ensure that there are quality-monitoring activities in place that involve nursing leaders and staff in the process. This includes a strong focus on patient safety, such as adherence to the Joint Commission on Accreditation of Healthcare Organization’s National Patient Safety Goals or enhancing safety through effective communication models such as the SBAR (Situation-Background-Assessment-Recommendation) tool. High-performing organizations promote a culture of safety that empowers staff to report hazards or unsafe practices without fear of punishment. Hotlines and anonymous reporting mechanisms are available. Look for places that have implemented the guidelines from the American Nurses Association’s safe patient handling project for increasing the use of equipment to minimize staff and patient injury related to lifting, moving, and transferring.

    Increasingly, it is becoming expected that care decisions be based on the latest research and scientific evidence. Policies, procedures, and standards of care and practice should all be evidence-based. To be most effective, hospitals are encouraging staff participation in these activities and providing resources such as advanced practice nurses and unit-based Internet access. Requirements for nursing research have surpassed merely using research-based evidence to guide practice to conducting actual nursing research. Staff nurses are being mentored in the research process and are identifying and exploring answers to a wide variety of clinical problems. This mentoring is available from nurse researchers or advanced practice nurses who may be on staff or work as consultants or as part of a hospital/school of nursing partnership. Amazing work is being done at the unit level, as nurses search for answers to clinical questions. So, be sure to ask about the use of evidence-based practice and the degree to which the facility is participating in nursing research activities.

    Force 7: Quality improvement

    The tracking and trending of high-quality data is an integral component of healthcare organizations. Magnet hospitals and those on the journey collect information about a number of quality indicators such as fall injuries, pressure ulcer prevalence, and urinary tract infections. This enables them to benchmark or gauge how they are doing compared with other similar units and organizations across the country.

    To make a significant difference in outcomes, nurses at all levels have to be knowledgeable about and involved in the process. Keeping staff informed about the results of quality monitoring and engaging them in needed improvements is vital. Find out which indicators your hospital or unit is addressing, and look for ways to participate in the improvement plans. Don’t be surprised to see staff nurses collecting data, presenting results in formal and informal ways, and leading interdisciplinary improvement teams!

    Force 8: Consultation and resources

    Patient care and the healthcare work environment are very complex. Having access to internal or external experts in the field is a valuable asset. In particular, staff nurses can benefit greatly from consultation with advanced practice nurses. This supports staff in managing complex patients and guides them in using evidence-based interventions. Additionally, healthy workplaces encourage nurses to be involved in professional organizations, where they can find opportunities for networking, information sharing, and leading-edge initiatives.

    Specialty organizations are wonderful places to keep abreast of changes in your chosen practice arena through conferences, journals, and websites. Inquire about how your present or future employer is involved in professional and community organizations outside of nursing, too. Many facilities support the efforts of their employees to provide time and services to groups like Habitat for Humanity, Big Brothers, and the American Red Cross. What an important way to demonstrate a commitment to the spirit of community service!

    Force 9: Autonomy

    This force addresses a nurse’s ability to assess patient needs and to provide care based on competence, professional expertise, and knowledge. Achieving this goal requires organizations to have policies and procedures that guide nursing practice based on national standards. It is essential for nurses to have access to the latest literature and information.

    Things to look for are access to the Internet, libraries, and other literature sources. Are reference texts and specialty journals available and accessible to staff? These resources, plus opportunities to develop and maintain competence, are essential for providing care as an individual clinician and as a member of the interdisciplinary team.

    Force 10: Community and the healthcare organization

    Nurses have much to offer and to gain from professional and community partnerships. Seek out organizations that have made strides in developing relationships of this nature. In particular, partnerships between schools of nursing and practice settings often mean opportunities to participate in some innovative programs, such as summer student extern programs, development of preceptor skills, and nursing research activities.

    Units that focus on particular specialties, such as cardiology or mental health, often have relationships with the local affiliates of corresponding agencies such as the American Heart Association or the National Alliance for the Mentally Ill. All of these outreach and partnering activities contribute to the support of better patient outcomes and of community needs. Whether as individuals or in groups, nurses, through their involvement, demonstrate leadership and commitment to the good of the community. It is no wonder that nurses are ranked number one on the list of the most trusted professionals. Check your job description to see if it includes an expectation of community service. Discuss with your manager the possibility of participating in community-focused activities such as organizing food drives or disaster relief supplies.

    Force 11: Nurses as teachers

    Every day, nurses are teaching. This activity may involve nursing students, colleagues, or patients and families. Teaching activities are supported and encouraged in Magnet organizations. Staff nurses are assisted in this important aspect of their role through inclusion of teaching activities in job descriptions and rewards through clinical advancement and plentiful development opportunities. Of critical importance to new graduates is the attention being paid to ensuring a smooth transition from student to professional nurse. Innovative internships and residency programs are being developed and implemented to assist new graduates at this critical juncture. Programs vary in length and content, but most provide some combination of classroom/computer-based instruction and guided clinical experience. Many facilities have specialized programs for preparing new graduates for work in critical care and specialty areas such as the operating room or the emergency department – areas previously closed to nurses with limited experience.

    When considering your first position, ask questions about the orientation and residency programs available to you. It can be very helpful to talk with current nurse residents or others who recently completed the course to learn more about their experiences as participants.

    Force 12: The image of nursing

    The i

    Special Effects are Helping Label Manufacturers Stay in the Game
    It's been a difficult year for the label manufacturer. Price pressure has increased and margins have been under steady pressure. The consumer wants a bargain and labellers are under pressure to provide budget solutions in an ever more competitive marketplace. Naturally, this worms its way down the chain of supply and almost everyone in the self adhesive labels industry is feeling the pinch. At the same time, manufacturers of packaged goods are striving to provide the consumer with an even wider range of products and variants. Larger stock-keeping units in turn means shorter runs for the label printer.Most label printers spend approx 50% of their time on changeovers with label manufacturers going all out to come up with solutions to reduce these crippling set-up times. This is simply dead time for the label converter.Increasing pressure from marketing departments for special "on pack effects" has had both positive and negative impacts on label manufacturers. In the positive camp, it is helping labels to fend off the challenge from shrink sleeves. Marketers are increasingly looking for special effects which can't be easily produced on sleeves, a good thing for the humble label! There are negatives of course. Special effects can dramatically slow the process down which eats away further at already eroding efficiencies.Flexo and digital print are both trends that continue to exert a strong influence on the label manufacturer. Flexo is coming much closer to offset quality, especially with computer-to-plate technology. With regards to digital print, the idea of not needing a printing plate is fantastic, there there's still a great deal of work to do.
    mote safety for staff and for patients. You can expect to be assisted with making assignments that are based on patient needs and staff competencies, including how to delegate to other members of the team. As our patient populations and workforce are becoming increasingly diverse, high-performing organizations are assuring that staff members are prepared to provide care that is culturally competent. Innovative educational programs and resources, such as cultural diversity ambassadors, are being created in some organizations to assist staff with this important aspect of the work environment. Find out about the range of cultures or special populations of patients served and how efforts are being made to ensure that their needs are met.

    Another aspect of this force relates to the performance appraisal process. Instead of just relying on the traditional manager-employee annual evaluation, greater emphasis is being placed on self-evaluations and peer review. Organizations vary in how they accomplish this and may actually be trying several different methods on different units to determine what will work best. All of these activities are designed to engage the nurses in a thoughtful review of their own practice and offer an opportunity to provide input into the practice of teammates. Having competent and caring coworkers is a critical factor in how nurses feel about their ability to deliver quality care. Peer review contributes to the sense of teamwork and professional accountability.

    Force 5: Professional models of care

    Magnet hospitals have a model of care that clearly demonstrates nurses’ authority and responsibility for providing and coordinating patient care. Again, as with some of the other forces, it is important to acknowledge that one model is not necessarily better than all the others. You will find organizations implementing primary nursing or patient-centered care or relationship-based care, to name just a few.

    Key to any chosen model of care is the degree to which staff nurses were involved in its development, implementation, and evaluation. These models also take into account the state’s nurse practice act and other professional standards. Hint: Take some time to read the practice act for the state where you intend to practice. Look for places where staff nurses are encouraged to innovate to improve care delivery, such as incorporating nursing assistants in walking rounds or flexing schedules so that working hours coincide with peak patient-care activity levels.

    Force 6: Quality of care

    Nurses want to provide high-quality care. Healthy workplaces know that and ensure that there are quality-monitoring activities in place that involve nursing leaders and staff in the process. This includes a strong focus on patient safety, such as adherence to the Joint Commission on Accreditation of Healthcare Organization’s National Patient Safety Goals or enhancing safety through effective communication models such as the SBAR (Situation-Background-Assessment-Recommendation) tool. High-performing organizations promote a culture of safety that empowers staff to report hazards or unsafe practices without fear of punishment. Hotlines and anonymous reporting mechanisms are available. Look for places that have implemented the guidelines from the American Nurses Association’s safe patient handling project for increasing the use of equipment to minimize staff and patient injury related to lifting, moving, and transferring.

    Increasingly, it is becoming expected that care decisions be based on the latest research and scientific evidence. Policies, procedures, and standards of care and practice should all be evidence-based. To be most effective, hospitals are encouraging staff participation in these activities and providing resources such as advanced practice nurses and unit-based Internet access. Requirements for nursing research have surpassed merely using research-based evidence to guide practice to conducting actual nursing research. Staff nurses are being mentored in the research process and are identifying and exploring answers to a wide variety of clinical problems. This mentoring is available from nurse researchers or advanced practice nurses who may be on staff or work as consultants or as part of a hospital/school of nursing partnership. Amazing work is being done at the unit level, as nurses search for answers to clinical questions. So, be sure to ask about the use of evidence-based practice and the degree to which the facility is participating in nursing research activities.

    Force 7: Quality improvement

    The tracking and trending of high-quality data is an integral component of healthcare organizations. Magnet hospitals and those on the journey collect information about a number of quality indicators such as fall injuries, pressure ulcer prevalence, and urinary tract infections. This enables them to benchmark or gauge how they are doing compared with other similar units and organizations across the country.

    To make a significant difference in outcomes, nurses at all levels have to be knowledgeable about and involved in the process. Keeping staff informed about the results of quality monitoring and engaging them in needed improvements is vital. Find out which indicators your hospital or unit is addressing, and look for ways to participate in the improvement plans. Don’t be surprised to see staff nurses collecting data, presenting results in formal and informal ways, and leading interdisciplinary improvement teams!

    Force 8: Consultation and resources

    Patient care and the healthcare work environment are very complex. Having access to internal or external experts in the field is a valuable asset. In particular, staff nurses can benefit greatly from consultation with advanced practice nurses. This supports staff in managing complex patients and guides them in using evidence-based interventions. Additionally, healthy workplaces encourage nurses to be involved in professional organizations, where they can find opportunities for networking, information sharing, and leading-edge initiatives.

    Specialty organizations are wonderful places to keep abreast of changes in your chosen practice arena through conferences, journals, and websites. Inquire about how your present or future employer is involved in professional and community organizations outside of nursing, too. Many facilities support the efforts of their employees to provide time and services to groups like Habitat for Humanity, Big Brothers, and the American Red Cross. What an important way to demonstrate a commitment to the spirit of community service!

    Force 9: Autonomy

    This force addresses a nurse’s ability to assess patient needs and to provide care based on competence, professional expertise, and knowledge. Achieving this goal requires organizations to have policies and procedures that guide nursing practice based on national standards. It is essential for nurses to have access to the latest literature and information.

    Things to look for are access to the Internet, libraries, and other literature sources. Are reference texts and specialty journals available and accessible to staff? These resources, plus opportunities to develop and maintain competence, are essential for providing care as an individual clinician and as a member of the interdisciplinary team.

    Force 10: Community and the healthcare organization

    Nurses have much to offer and to gain from professional and community partnerships. Seek out organizations that have made strides in developing relationships of this nature. In particular, partnerships between schools of nursing and practice settings often mean opportunities to participate in some innovative programs, such as summer student extern programs, development of preceptor skills, and nursing research activities.

    Units that focus on particular specialties, such as cardiology or mental health, often have relationships with the local affiliates of corresponding agencies such as the American Heart Association or the National Alliance for the Mentally Ill. All of these outreach and partnering activities contribute to the support of better patient outcomes and of community needs. Whether as individuals or in groups, nurses, through their involvement, demonstrate leadership and commitment to the good of the community. It is no wonder that nurses are ranked number one on the list of the most trusted professionals. Check your job description to see if it includes an expectation of community service. Discuss with your manager the possibility of participating in community-focused activities such as organizing food drives or disaster relief supplies.

    Force 11: Nurses as teachers

    Every day, nurses are teaching. This activity may involve nursing students, colleagues, or patients and families. Teaching activities are supported and encouraged in Magnet organizations. Staff nurses are assisted in this important aspect of their role through inclusion of teaching activities in job descriptions and rewards through clinical advancement and plentiful development opportunities. Of critical importance to new graduates is the attention being paid to ensuring a smooth transition from student to professional nurse. Innovative internships and residency programs are being developed and implemented to assist new graduates at this critical juncture. Programs vary in length and content, but most provide some combination of classroom/computer-based instruction and guided clinical experience. Many facilities have specialized programs for preparing new graduates for work in critical care and specialty areas such as the operating room or the emergency department – areas previously closed to nurses with limited experience.

    When considering your first position, ask questions about the orientation and residency programs available to you. It can be very helpful to talk with current nurse residents or others who recently completed the course to learn more about their experiences as participants.

    Force 12: The image of nursing

    The i

    Voucher Codes – Great Means Of Obtaining Discounts For Your Purchases
    A significant part of the businesses that sustain their activity in today’s competitive markets rely on the latest, state-of-the-art marketing strategies in order to overcome the competition and achieve a successful promotion of their offered services or products. However, one of the most applicable and reliable marketing trick (and also the oldest, despite the abundance of recently introduced marketing solutions) consists in regularly establishing promotions, discounts and special offers with the purpose of attracting a consistent number of customers towards certain categories of products or services.Unlike other types of marketing strategies, discounts and other similar approaches have the remarkable characteristic of bringing equal benefits to both parties involved in a transaction: the business that uses discounts and special offers achieves better exposure, attracts more targeted customers and consequently increases profits, while the customer is able to economize money without making any compromise (is provided with products or services of the same quality, but for lower prices).For the fact that they have been successfully used for years by businesses of all types and sizes as a quick, simple and efficient means of promotion, and that they have pleased thousands of customers in search of a great deal, discount and bonus shopping have become extremely popular among both categories of sellers and buyers. Since a large segment of today’s businesses promote their services or products via the Internet, online discounts have also gained in popularity in the recent years, determining increasingly larger numbers of persons to buy online.Many online or offline businesses in the retail industry offer clients the opportunity to benefit from certain discounts by using voucher codes. Voucher codes, also popular under the names of discount codes, promotional codes, coupons and discount vouchers are types of codes that can be used to claim discounts against goods or services. Voucher codes are issued by retailers to improve sales on a particular product or a more extensive range of products and are distributed to the clientele through various methods. Internet coupons are very similar to regular, offline vouchers and provide for reduced or no cost shipping and / or a fixed percentage discount purchased online.Voucher codes generally aim to convince customers to buy more products of the same kind for less money (for instance, persons who buy two products of the same type receive a third for half its original price) and are advantageous for both parties that take part in the transaction. Voucher codes can be used on short
    se of equipment to minimize staff and patient injury related to lifting, moving, and transferring.

    Increasingly, it is becoming expected that care decisions be based on the latest research and scientific evidence. Policies, procedures, and standards of care and practice should all be evidence-based. To be most effective, hospitals are encouraging staff participation in these activities and providing resources such as advanced practice nurses and unit-based Internet access. Requirements for nursing research have surpassed merely using research-based evidence to guide practice to conducting actual nursing research. Staff nurses are being mentored in the research process and are identifying and exploring answers to a wide variety of clinical problems. This mentoring is available from nurse researchers or advanced practice nurses who may be on staff or work as consultants or as part of a hospital/school of nursing partnership. Amazing work is being done at the unit level, as nurses search for answers to clinical questions. So, be sure to ask about the use of evidence-based practice and the degree to which the facility is participating in nursing research activities.

    Force 7: Quality improvement

    The tracking and trending of high-quality data is an integral component of healthcare organizations. Magnet hospitals and those on the journey collect information about a number of quality indicators such as fall injuries, pressure ulcer prevalence, and urinary tract infections. This enables them to benchmark or gauge how they are doing compared with other similar units and organizations across the country.

    To make a significant difference in outcomes, nurses at all levels have to be knowledgeable about and involved in the process. Keeping staff informed about the results of quality monitoring and engaging them in needed improvements is vital. Find out which indicators your hospital or unit is addressing, and look for ways to participate in the improvement plans. Don’t be surprised to see staff nurses collecting data, presenting results in formal and informal ways, and leading interdisciplinary improvement teams!

    Force 8: Consultation and resources

    Patient care and the healthcare work environment are very complex. Having access to internal or external experts in the field is a valuable asset. In particular, staff nurses can benefit greatly from consultation with advanced practice nurses. This supports staff in managing complex patients and guides them in using evidence-based interventions. Additionally, healthy workplaces encourage nurses to be involved in professional organizations, where they can find opportunities for networking, information sharing, and leading-edge initiatives.

    Specialty organizations are wonderful places to keep abreast of changes in your chosen practice arena through conferences, journals, and websites. Inquire about how your present or future employer is involved in professional and community organizations outside of nursing, too. Many facilities support the efforts of their employees to provide time and services to groups like Habitat for Humanity, Big Brothers, and the American Red Cross. What an important way to demonstrate a commitment to the spirit of community service!

    Force 9: Autonomy

    This force addresses a nurse’s ability to assess patient needs and to provide care based on competence, professional expertise, and knowledge. Achieving this goal requires organizations to have policies and procedures that guide nursing practice based on national standards. It is essential for nurses to have access to the latest literature and information.

    Things to look for are access to the Internet, libraries, and other literature sources. Are reference texts and specialty journals available and accessible to staff? These resources, plus opportunities to develop and maintain competence, are essential for providing care as an individual clinician and as a member of the interdisciplinary team.

    Force 10: Community and the healthcare organization

    Nurses have much to offer and to gain from professional and community partnerships. Seek out organizations that have made strides in developing relationships of this nature. In particular, partnerships between schools of nursing and practice settings often mean opportunities to participate in some innovative programs, such as summer student extern programs, development of preceptor skills, and nursing research activities.

    Units that focus on particular specialties, such as cardiology or mental health, often have relationships with the local affiliates of corresponding agencies such as the American Heart Association or the National Alliance for the Mentally Ill. All of these outreach and partnering activities contribute to the support of better patient outcomes and of community needs. Whether as individuals or in groups, nurses, through their involvement, demonstrate leadership and commitment to the good of the community. It is no wonder that nurses are ranked number one on the list of the most trusted professionals. Check your job description to see if it includes an expectation of community service. Discuss with your manager the possibility of participating in community-focused activities such as organizing food drives or disaster relief supplies.

    Force 11: Nurses as teachers

    Every day, nurses are teaching. This activity may involve nursing students, colleagues, or patients and families. Teaching activities are supported and encouraged in Magnet organizations. Staff nurses are assisted in this important aspect of their role through inclusion of teaching activities in job descriptions and rewards through clinical advancement and plentiful development opportunities. Of critical importance to new graduates is the attention being paid to ensuring a smooth transition from student to professional nurse. Innovative internships and residency programs are being developed and implemented to assist new graduates at this critical juncture. Programs vary in length and content, but most provide some combination of classroom/computer-based instruction and guided clinical experience. Many facilities have specialized programs for preparing new graduates for work in critical care and specialty areas such as the operating room or the emergency department – areas previously closed to nurses with limited experience.

    When considering your first position, ask questions about the orientation and residency programs available to you. It can be very helpful to talk with current nurse residents or others who recently completed the course to learn more about their experiences as participants.

    Force 12: The image of nursing

    The i

    The Power of Belief
    There is no surer guarantee of personal or business success than the power of belief. But belief is not something that happens to you. It is a conscious choice you make and, when combined with knowledge of what you do best, it gives you unshakeable confidence and profound focus.One of the key character traits of entrepreneurs is the power of belief grown from self-knowledge and the ability to understand the world of the problems they seek to solve. Entrepreneurs are no less risk-averse than anybody else. The difference is they choose their responses to the uncertainty of launching a new venture.We all suffer crises of self-doubt. What the power of belief does for you is enable you to see that self-doubt is the state of being in unreality. The power of belief gives you the perspective you need to observe and accept the undependable future and so avoid getting lost when self-doubt rears its ugly head.Cultivating the Power of BeliefThe power of belief is not a blind choice. It's a choice informed through careful self-examination and assessment of what you do best. Granted, we are infused with beliefs of many kinds during our formative years. Yet as fully realized adults we have the opportunity to decide what we believe and in so doing be fed by the power of conscious choosing.All factors being equal, successful human beings define for themselves what being successful means. They have the power to believe in their ability to handle whatever comes.Ask yourself today what success means for you. Write about it. How does what you believe about success affect how you live, what you do, who you choose to work with?What You Believe and What You Do BestA recent study by the SBA Office of Advocacy reports that successful entrepreneurs have the ability to assess the problem opportunity in the marketplace and understand how that translates to potential demand. But what's significant about their legendary risk-seeking behavior is that it is driven by their unwavering belief in what they are trying to accomplish. It is the power of belief that, for them, minimizes the risk in any endeavor.Thomas Alva Edison was a tireless investigator. He had a broad background in applied science and he persevered even in the face of apparent setbacks. He had a strong, conscious belief in himself that enabled him to weather what others would consider to be career-ending failures. The point of his life was to follow a course until he found success. Not until he hit a stumbling block. Not until failure stopped him. He followed every idea through until it evolved into a solution that worked for real-
    rovide care based on competence, professional expertise, and knowledge. Achieving this goal requires organizations to have policies and procedures that guide nursing practice based on national standards. It is essential for nurses to have access to the latest literature and information.

    Things to look for are access to the Internet, libraries, and other literature sources. Are reference texts and specialty journals available and accessible to staff? These resources, plus opportunities to develop and maintain competence, are essential for providing care as an individual clinician and as a member of the interdisciplinary team.

    Force 10: Community and the healthcare organization

    Nurses have much to offer and to gain from professional and community partnerships. Seek out organizations that have made strides in developing relationships of this nature. In particular, partnerships between schools of nursing and practice settings often mean opportunities to participate in some innovative programs, such as summer student extern programs, development of preceptor skills, and nursing research activities.

    Units that focus on particular specialties, such as cardiology or mental health, often have relationships with the local affiliates of corresponding agencies such as the American Heart Association or the National Alliance for the Mentally Ill. All of these outreach and partnering activities contribute to the support of better patient outcomes and of community needs. Whether as individuals or in groups, nurses, through their involvement, demonstrate leadership and commitment to the good of the community. It is no wonder that nurses are ranked number one on the list of the most trusted professionals. Check your job description to see if it includes an expectation of community service. Discuss with your manager the possibility of participating in community-focused activities such as organizing food drives or disaster relief supplies.

    Force 11: Nurses as teachers

    Every day, nurses are teaching. This activity may involve nursing students, colleagues, or patients and families. Teaching activities are supported and encouraged in Magnet organizations. Staff nurses are assisted in this important aspect of their role through inclusion of teaching activities in job descriptions and rewards through clinical advancement and plentiful development opportunities. Of critical importance to new graduates is the attention being paid to ensuring a smooth transition from student to professional nurse. Innovative internships and residency programs are being developed and implemented to assist new graduates at this critical juncture. Programs vary in length and content, but most provide some combination of classroom/computer-based instruction and guided clinical experience. Many facilities have specialized programs for preparing new graduates for work in critical care and specialty areas such as the operating room or the emergency department – areas previously closed to nurses with limited experience.

    When considering your first position, ask questions about the orientation and residency programs available to you. It can be very helpful to talk with current nurse residents or others who recently completed the course to learn more about their experiences as participants.

    Force 12: The image of nursing

    The image nursing has within an organization often reflects the degree to which nursing leaders and staff can influence patient-care decisions and resource allocations. The stronger and more positive the image, the more essential nursing will be viewed by other members of the organization. This is a good position to be in. Healthy work environments promote positive relationships between nursing and other departments so that time and energies are spent on providing care to patients and families and not on interdepartmental squabbles.

    One way to assess the image of nursing is to look at how nurses are portrayed in the publications and promotional materials of the facility. Are nurses represented? Are they conspicuously absent? Do articles and materials contain descriptions of nursing innovations and research? Are nurses involved in interdisciplinary projects? Does the organization’s website include information about the nursing service and not just a listing of employment opportunities? Ask to see the annual report for nursing, as it will give you a good overview of important activities such as the publications and presentations made by staff, awards and recognitions, earned degrees and certifications, nursing research projects, and promotions and appointments. Historically, nurses have shied away from promoting their value and accomplishments, but those days are over!

    Force 13: Interdisciplinary relationships

    Teamwork is the essential ingredient for successful workplaces. Increasingly, the importance of clear communication and positive working relationships among all members of the team is being linked to enhanced quality and patient safety.

    Healthy workplaces actively take steps to ensure that relationships are based on mutual respect and that disrespectful behaviors are not tolerated. Interdisciplinary team members all have an important role to play in patient care; no one can do it alone. While Magnet designation does focus on nursing service, the entire organization has to be involved and must work together to create a culture of excellence.

    Do you see evidence of teamwork and collaboration on your unit? If not, explore ways to make it happen. Maybe the pharmacists can add some important considerations to reduce patient falls. Invite physicians to provide input into the development of clinical policies and standards of care and practice as well as the approval process. Rarely can quality-improvement teams succeed without all the key players being involved. Remember that teamwork is a two-way street: Be a good team member, follow through on assigned tasks, and offer your perspective and opinion on important issues.

    Force 14: Professional development

    To accomplish all the goals outlined in the other forces, it is evident that healthy workplaces support professional development. The safe practice of nursing requires continuous learning. This can be achieved through a variety of ways, such as formal academic education, service-based learning, and continuing education.

    Magnet hospitals have abundant learning opportunities for their staff and offer generous financial support packages, such as tuition reimbursement, to facilitate participation. Certification is encouraged and often rewarded through career development programs and financial incentives. When evaluating an organization, inquire about education programs beyond orientation. Are there clinical educators and advanced practice nurses available to provide educational services? What resources are there for nurses working nights and evenings? Can learning needs be met through online programs? Are any local colleges and universities offering on-site courses? What career paths are open to nurses who obtain advanced education and certifications?

    When all is said and done, the Forces of Magnetism guide hospitals on the pathway to excellence but can also be used by individual nurses to help them identify characteristics of healthy workplaces. Knowing the forces and what they stand for enables staff nurses to contribute in a meaningful way to improving the quality of care for patients and the quality of the work environment for themselves and for their team members.

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